[mo32091]

this morning i tried to use my laptop and it told me i had a internet virus. it will not let me get on any programs. i went up to office depot and the computer wouldn't even log onto the internet. they told me about this web site help.

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Hello mo32091,

Welcome to Geekstogo.

I guess if you don't have internet access you will have to download this to a thumb drive or some such and transfer to the infected computer.

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Under the Custom Scan box paste this in
  
  

  netsvcs
  drivers32
  %SYSTEMDRIVE%\*.*
  %systemroot%\Fonts\*.com
  %systemroot%\Fonts\*.dll
  %systemroot%\Fonts\*.ini
  %systemroot%\Fonts\*.ini2
  %systemroot%\Fonts\*.exe
  %systemroot%\system32\spool\prtprocs\w32x86\*.*
  %systemroot%\REPAIR\*.bak1
  %systemroot%\REPAIR\*.ini
  %systemroot%\system32\*.jpg
  %systemroot%\*.jpg
  %systemroot%\*.png
  %systemroot%\*.scr
  %systemroot%\*._sy
  %APPDATA%\Adobe\Update\*.*
  %ALLUSERSPROFILE%\Favorites\*.*
  %APPDATA%\Microsoft\*.*
  %PROGRAMFILES%\*.*
  %APPDATA%\Update\*.*
  %systemroot%\*. /mp /s
  CREATERESTOREPOINT
  %systemroot%\System32\config\*.sav
  %PROGRAMFILES%\bak. /s
  %systemroot%\system32\bak. /s
  %ALLUSERSPROFILE%\Start Menu\*.lnk /x
  %systemroot%\system32\config\systemprofile\*.dat /x
  %systemroot%\*.config
  %systemroot%\system32\*.db
  %PROGRAMFILES%\Internet Explorer\*.dat
  %APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x
  %USERPROFILE%\Desktop\*.exe
  %PROGRAMFILES%\Common Files\*.*
  %systemroot%\*.src
  %systemroot%\install\*.*
  %systemroot%\system32\DLL\*.*
  %systemroot%\system32\HelpFiles\*.*
  %systemroot%\system32\rundll\*.*
  %systemroot%\winn32\*.*
  %systemroot%\Java\*.*
  %systemroot%\system32\test\*.*
  %systemroot%\system32\Rundll32\*.*
  %systemroot%\AppPatch\Custom\*.*
  %APPDATA%\Roaming\Microsoft\Windows\Recent\*.lnk /x
  %PROGRAMFILES%\PC-Doctor\Downloads\*.*
  %PROGRAMFILES%\Internet Explorer\*.tmp
  %PROGRAMFILES%\Internet Explorer\*.dat
  %USERPROFILE%\My Documents\*.exe
  %USERPROFILE%\*.exe
  %PROGRAMFILES%\Mozilla Firefox\firefox.exe /md5
  %PROGRAMFILES%\Internet Explorer\iexplore.exe /md5
  %systemroot%\ADDINS\*.*
  %systemroot%\assembly\*.bak2
  %systemroot%\Config\*.*
  %systemroot%\REPAIR\*.bak2
  %systemroot%\SECURITY\Database\*.sdb /x
  %systemroot%\SYSTEM\*.bak2
  %systemroot%\Web\*.bak2
  %systemroot%\Driver Cache\*.*
  %PROGRAMFILES%\Mozilla Firefox\0*.exe
  HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
  

• Click the Run Scan button. Do not change any settings unless otherwise told to do so.
  
  o When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  o Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post back here.

Note: Unless otherwise instructed always post the logs in the forum. If reports don't fit on one post. It might be necessary to break the logs up to get them on the forum. Just use as many posts as you need, that's fine.

[emeraldnzl]

Hello mo32091,

Welcome to Geekstogo.

I guess if you don't have internet access you will have to download this to a thumb drive or some such and transfer to the infected computer.

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Under the Custom Scan box paste this in
  
  

  netsvcs
  drivers32
  %SYSTEMDRIVE%\*.*
  %systemroot%\Fonts\*.com
  %systemroot%\Fonts\*.dll
  %systemroot%\Fonts\*.ini
  %systemroot%\Fonts\*.ini2
  %systemroot%\Fonts\*.exe
  %systemroot%\system32\spool\prtprocs\w32x86\*.*
  %systemroot%\REPAIR\*.bak1
  %systemroot%\REPAIR\*.ini
  %systemroot%\system32\*.jpg
  %systemroot%\*.jpg
  %systemroot%\*.png
  %systemroot%\*.scr
  %systemroot%\*._sy
  %APPDATA%\Adobe\Update\*.*
  %ALLUSERSPROFILE%\Favorites\*.*
  %APPDATA%\Microsoft\*.*
  %PROGRAMFILES%\*.*
  %APPDATA%\Update\*.*
  %systemroot%\*. /mp /s
  CREATERESTOREPOINT
  %systemroot%\System32\config\*.sav
  %PROGRAMFILES%\bak. /s
  %systemroot%\system32\bak. /s
  %ALLUSERSPROFILE%\Start Menu\*.lnk /x
  %systemroot%\system32\config\systemprofile\*.dat /x
  %systemroot%\*.config
  %systemroot%\system32\*.db
  %PROGRAMFILES%\Internet Explorer\*.dat
  %APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x
  %USERPROFILE%\Desktop\*.exe
  %PROGRAMFILES%\Common Files\*.*
  %systemroot%\*.src
  %systemroot%\install\*.*
  %systemroot%\system32\DLL\*.*
  %systemroot%\system32\HelpFiles\*.*
  %systemroot%\system32\rundll\*.*
  %systemroot%\winn32\*.*
  %systemroot%\Java\*.*
  %systemroot%\system32\test\*.*
  %systemroot%\system32\Rundll32\*.*
  %systemroot%\AppPatch\Custom\*.*
  %APPDATA%\Roaming\Microsoft\Windows\Recent\*.lnk /x
  %PROGRAMFILES%\PC-Doctor\Downloads\*.*
  %PROGRAMFILES%\Internet Explorer\*.tmp
  %PROGRAMFILES%\Internet Explorer\*.dat
  %USERPROFILE%\My Documents\*.exe
  %USERPROFILE%\*.exe
  %PROGRAMFILES%\Mozilla Firefox\firefox.exe /md5
  %PROGRAMFILES%\Internet Explorer\iexplore.exe /md5
  %systemroot%\ADDINS\*.*
  %systemroot%\assembly\*.bak2
  %systemroot%\Config\*.*
  %systemroot%\REPAIR\*.bak2
  %systemroot%\SECURITY\Database\*.sdb /x
  %systemroot%\SYSTEM\*.bak2
  %systemroot%\Web\*.bak2
  %systemroot%\Driver Cache\*.*
  %PROGRAMFILES%\Mozilla Firefox\0*.exe
  HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
  

• Click the Run Scan button. Do not change any settings unless otherwise told to do so.
  
  o When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  o Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post back here.

Note: Unless otherwise instructed always post the logs in the forum. If reports don't fit on one post. It might be necessary to break the logs up to get them on the forum. Just use as many posts as you need, that's fine.