Microsoft Natural Ergonomic Desktop 7000 USB Issues
Started by
Phillius
, Sep 26 2010 09:30 AM
#1
Posted 26 September 2010 - 09:30 AM
#2
Posted 26 September 2010 - 01:58 PM
Hi Phillius sorry to hear you are having this issue.
Have you tried replacing the batteries?
If the batteries have gone flat you may need to resynchronize the
mouse and keyboard (pair them) below is a link to all you need to
know http://support.microsoft.com/kb/838398
Have you tried replacing the batteries?
If the batteries have gone flat you may need to resynchronize the
mouse and keyboard (pair them) below is a link to all you need to
know http://support.microsoft.com/kb/838398
#3
Posted 27 September 2010 - 02:40 PM
I'll need to buy some AA batteries first, but I'll definitely see if that works. Thanks!
#4
Posted 28 September 2010 - 10:29 AM
Replaced the batteries but it still doesn't work. I'm pretty sure something's wrong with the USB
#5
Posted 28 September 2010 - 03:10 PM
Did you replace the batteries in both the keyboard and the mouse.
Is it showing any signs of life such as the green light flashing or staying on.
Can you try it in another USB port or on another computer?
Is it showing any signs of life such as the green light flashing or staying on.
Can you try it in another USB port or on another computer?
#6
Posted 28 September 2010 - 04:26 PM
Did all that, pretty sure the USB is dead. Called Microsoft support and they couldn't figure it out either, so they ended up shipping me a new keyboard. Thanks for the help!
#7
Posted 28 September 2010 - 05:02 PM
Ok, thanks for letting us know and I am happy you got a replacement sorted
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