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Microsoft Natural Ergonomic Desktop 7000 USB Issues


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#1
Phillius

Phillius

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I bought the Microsoft Natural Ergonomic Desktop 7000 last year and it worked perfectly fine. I left it at school over the summer and when I came back, the 2.4 GHz wireless USB was no longer working. Normally it glows/flashes green when inserted into a computer, but it doesn't do that anymore. Because of this, I can't use my wireless keyboard or mouse either. Does anybody know what's wrong?
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#2
phillpower2

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Hi Phillius :D sorry to hear you are having this issue.
Have you tried replacing the batteries?
If the batteries have gone flat you may need to resynchronize the
mouse and keyboard (pair them) below is a link to all you need to
know http://support.microsoft.com/kb/838398
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#3
Phillius

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I'll need to buy some AA batteries first, but I'll definitely see if that works. Thanks!
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#4
Phillius

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Replaced the batteries but it still doesn't work. I'm pretty sure something's wrong with the USB
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#5
phillpower2

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Did you replace the batteries in both the keyboard and the mouse.
Is it showing any signs of life such as the green light flashing or staying on.
Can you try it in another USB port or on another computer?
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#6
Phillius

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Did all that, pretty sure the USB is dead. Called Microsoft support and they couldn't figure it out either, so they ended up shipping me a new keyboard. Thanks for the help!
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#7
phillpower2

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Ok, thanks for letting us know and I am happy you got a replacement sorted :D
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