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Virus? Can't connect to internet under my user name

Started by banana80 , Oct 05 2010 07:59 PM

  • This topic is locked This topic is locked

#16
emeraldnzl
Posted 07 October 2010 - 10:50 PM

emeraldnzl

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Hello banana80,

Time to take a different approach. :D

Kaspersky on line scanner is very thorough. It can take a long time and for periods may seem not to be working. Just be patient and let it do its job.

Kaspersky works with Internet Explorer and Firefox 3. It uses Java Runtime Environment (JRE) .

Go to Kaspersky website and perform an online antivirus scan.

Note: you will need to turn off your security programs to allow Kaspersky to do its job.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
Copy and paste that information in your next post.
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#17
banana80
Posted 08 October 2010 - 10:48 PM

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Here's the report. It doesn't look like there's much there... I hope I did everything correctly!



--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Friday, October 8, 2010
Operating system: Microsoft Windows Vista Home Premium Edition, 64-bit Service Pack 2 (build 6002)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Friday, October 08, 2010 16:17:45
Records in database: 4291178
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\

Scan statistics:
Objects scanned: 182429
Threats found: 0
Infected objects found: 0
Suspicious objects found: 0
Scan duration: 02:30:43

No threats found. Scanned area is clean.

Selected area has been scanned.
  • 0

#18
emeraldnzl
Posted 08 October 2010 - 11:40 PM

emeraldnzl

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Well it looks like that dwm.exe (can be a good one or a baddie) is gone.

How is your machine now?
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#19
banana80
Posted 09 October 2010 - 09:18 AM

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Just restarted and it's still doing the same thing. Ahh!!!
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#20
emeraldnzl
Posted 09 October 2010 - 12:20 PM

emeraldnzl

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So what exactly happened?

Have you got internet connection with that machine?
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#21
banana80
Posted 09 October 2010 - 09:57 PM

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No. Not when I sign in under my user name. The same error message comes up as I posted in the beginning of the thread. I can access the internet only if I am logged onto my computer as a guest.
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#22
emeraldnzl
Posted 09 October 2010 - 10:25 PM

emeraldnzl

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Hmm... I am not sure this is a malware problem.

Let's do a bit of checking to make sure I am not missing something.

Please download MBRCheck.exe to your Desktop. Run the application.

If no infection is found, it will produce a report on the desktop. Post that report in your next reply.

If an infection is found, you will be presented with the following dialog:

Enter 'Y' and hit ENTER for more options, or 'N' to exit:


Type N and press Enter. A report will be produced on the desktop. Post that report in your next reply.
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#23
banana80
Posted 10 October 2010 - 11:20 AM

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Ok, here's the report. It didn't say anything about an infection. Thank you!

MBRCheck, version 1.2.3
© 2010, AD

Command-line:
Windows Version: Windows Vista Home Premium Edition
Windows Information: Service Pack 2 (build 6002), 64-bit
Base Board Manufacturer: Quanta
BIOS Manufacturer: Hewlett-Packard
System Manufacturer: Hewlett-Packard
System Product Name: HP Pavilion dv5 Notebook PC
Logical Drives Mask: 0x0000001c

Kernel Drivers (total 192):
0x0224D000 \SystemRoot\system32\ntoskrnl.exe
0x02207000 \SystemRoot\system32\hal.dll
0x00604000 \SystemRoot\system32\kdcom.dll
0x0060E000 \SystemRoot\system32\mcupdate_GenuineIntel.dll
0x00649000 \SystemRoot\system32\PSHED.dll
0x0065D000 \SystemRoot\system32\CLFS.SYS
0x006BA000 \SystemRoot\system32\CI.dll
0x0080F000 \SystemRoot\system32\drivers\Wdf01000.sys
0x008E9000 \SystemRoot\system32\drivers\WDFLDR.SYS
0x008F7000 \SystemRoot\system32\drivers\acpi.sys
0x0094D000 \SystemRoot\system32\drivers\WMILIB.SYS
0x00956000 \SystemRoot\system32\drivers\msisadrv.sys
0x00960000 \SystemRoot\system32\drivers\pci.sys
0x00990000 \SystemRoot\system32\drivers\isapnp.sys
0x00999000 \SystemRoot\system32\drivers\mpio.sys
0x009BB000 \SystemRoot\System32\drivers\partmgr.sys
0x009D0000 \SystemRoot\system32\DRIVERS\compbatt.sys
0x009D4000 \SystemRoot\system32\DRIVERS\BATTC.SYS
0x009E0000 \SystemRoot\system32\drivers\volmgr.sys
0x0076C000 \SystemRoot\System32\drivers\volmgrx.sys
0x009F4000 \SystemRoot\system32\drivers\intelide.sys
0x007D2000 \SystemRoot\system32\drivers\PCIIDEX.SYS
0x00800000 \SystemRoot\system32\drivers\pciide.sys
0x00807000 \SystemRoot\system32\drivers\aliide.sys
0x007E2000 \SystemRoot\system32\drivers\amdide.sys
0x007E9000 \SystemRoot\system32\drivers\cmdide.sys
0x00A0B000 \SystemRoot\System32\drivers\mountmgr.sys
0x00A1E000 \SystemRoot\system32\drivers\msdsm.sys
0x00A3C000 \SystemRoot\system32\drivers\nvraid.sys
0x00A5F000 \SystemRoot\system32\drivers\CLASSPNP.SYS
0x00A8B000 \SystemRoot\system32\drivers\viaide.sys
0x00A93000 \SystemRoot\system32\DRIVERS\iaStor.sys
0x00C0D000 \SystemRoot\system32\drivers\iastorv.sys
0x00CD4000 \SystemRoot\system32\drivers\atapi.sys
0x00CDC000 \SystemRoot\system32\drivers\ataport.SYS
0x00D00000 \SystemRoot\system32\drivers\lsi_scsi.sys
0x00D1E000 \SystemRoot\system32\drivers\storport.sys
0x00D7B000 \SystemRoot\system32\drivers\nvstor.sys
0x00D8B000 \SystemRoot\system32\drivers\msahci.sys
0x00D95000 \SystemRoot\system32\drivers\hpcisss.sys
0x00E05000 \SystemRoot\system32\drivers\adp94xx.sys
0x00E7E000 \SystemRoot\system32\drivers\adpahci.sys
0x00ED4000 \SystemRoot\system32\drivers\adpu160m.sys
0x00EF5000 \SystemRoot\system32\drivers\SCSIPORT.SYS
0x00F23000 \SystemRoot\system32\drivers\adpu320.sys
0x00F52000 \SystemRoot\system32\drivers\djsvs.sys
0x00F6A000 \SystemRoot\system32\drivers\arc.sys
0x00F83000 \SystemRoot\system32\drivers\arcsas.sys
0x0100E000 \SystemRoot\system32\drivers\elxstor.sys
0x010B1000 \SystemRoot\system32\drivers\i2omp.sys
0x010BC000 \SystemRoot\system32\drivers\iirsp.sys
0x010CD000 \SystemRoot\system32\drivers\iteatapi.sys
0x010DA000 \SystemRoot\system32\drivers\iteraid.sys
0x010E7000 \SystemRoot\system32\drivers\lsi_fc.sys
0x01105000 \SystemRoot\system32\drivers\lsi_sas.sys
0x01121000 \SystemRoot\system32\drivers\megasas.sys
0x0112D000 \SystemRoot\system32\drivers\megasr.sys
0x01000000 \SystemRoot\system32\drivers\mraid35x.sys
0x00F9C000 \SystemRoot\system32\drivers\nfrd960.sys
0x01205000 \SystemRoot\system32\drivers\ql2300.sys
0x01357000 \SystemRoot\system32\drivers\ql40xx.sys
0x013B5000 \SystemRoot\system32\drivers\sisraid2.sys
0x013C3000 \SystemRoot\system32\drivers\sisraid4.sys
0x013D9000 \SystemRoot\system32\drivers\symc8xx.sys
0x013E7000 \SystemRoot\system32\drivers\sym_hi.sys
0x00FAC000 \SystemRoot\system32\drivers\sym_u3.sys
0x00DA3000 \SystemRoot\system32\drivers\uliahci.sys
0x00FBA000 \SystemRoot\system32\drivers\ulsata.sys
0x00BA1000 \SystemRoot\system32\drivers\ulsata2.sys
0x0140C000 \SystemRoot\system32\drivers\vsmraid.sys
0x01433000 \SystemRoot\system32\drivers\fltmgr.sys
0x0147A000 \SystemRoot\system32\drivers\fileinfo.sys
0x0148E000 \SystemRoot\System32\Drivers\ksecdd.sys
0x01608000 \SystemRoot\system32\drivers\ndis.sys
0x01515000 \SystemRoot\system32\drivers\msrpc.sys
0x01565000 \SystemRoot\system32\drivers\NETIO.SYS
0x01801000 \SystemRoot\System32\drivers\tcpip.sys
0x01977000 \SystemRoot\System32\drivers\fwpkclnt.sys
0x01A09000 \SystemRoot\System32\Drivers\Ntfs.sys
0x01B89000 \SystemRoot\system32\drivers\wd.sys
0x01B91000 \SystemRoot\system32\drivers\volsnap.sys
0x01BD5000 \SystemRoot\System32\Drivers\spldr.sys
0x01BDD000 \SystemRoot\system32\drivers\sbp2port.sys
0x019A3000 \SystemRoot\System32\Drivers\mup.sys
0x019B5000 \SystemRoot\System32\drivers\ecache.sys
0x01BF6000 \SystemRoot\system32\DRIVERS\hpdskflt.sys
0x019E1000 \SystemRoot\system32\drivers\disk.sys
0x019F5000 \SystemRoot\system32\drivers\crcdisk.sys
0x02B19000 \SystemRoot\system32\DRIVERS\tunnel.sys
0x02B26000 \SystemRoot\system32\DRIVERS\tunmp.sys
0x02B2F000 \SystemRoot\system32\DRIVERS\intelppm.sys
0x02B42000 \SystemRoot\system32\DRIVERS\CmBatt.sys
0x02C09000 \SystemRoot\system32\DRIVERS\igdkmd64.sys
0x0340D000 \SystemRoot\System32\drivers\dxgkrnl.sys
0x034F0000 \SystemRoot\System32\drivers\watchdog.sys
0x03500000 \SystemRoot\system32\DRIVERS\usbuhci.sys
0x0350C000 \SystemRoot\system32\DRIVERS\USBPORT.SYS
0x03552000 \SystemRoot\system32\DRIVERS\usbehci.sys
0x0360A000 \SystemRoot\system32\DRIVERS\HDAudBus.sys
0x03800000 \SystemRoot\system32\DRIVERS\bcmwl664.sys
0x03951000 \SystemRoot\system32\DRIVERS\Rtlh64.sys
0x03985000 \SystemRoot\system32\DRIVERS\i8042prt.sys
0x0399B000 \SystemRoot\system32\DRIVERS\HpqKbFiltr.sys
0x039A7000 \SystemRoot\system32\DRIVERS\kbdclass.sys
0x036F7000 \SystemRoot\system32\DRIVERS\SynTP.sys
0x039B5000 \SystemRoot\system32\DRIVERS\USBD.SYS
0x039B7000 \SystemRoot\system32\DRIVERS\mouclass.sys
0x039C3000 \SystemRoot\system32\DRIVERS\enecir.sys
0x039DF000 \SystemRoot\system32\DRIVERS\cdrom.sys
0x0374C000 \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
0x03759000 \SystemRoot\system32\DRIVERS\wmiacpi.sys
0x03762000 \SystemRoot\system32\DRIVERS\Accelerometer.sys
0x0376E000 \SystemRoot\system32\DRIVERS\msiscsi.sys
0x037A7000 \SystemRoot\system32\DRIVERS\TDI.SYS
0x037B4000 \SystemRoot\system32\DRIVERS\rasl2tp.sys
0x037D7000 \SystemRoot\system32\DRIVERS\ndistapi.sys
0x03563000 \SystemRoot\system32\DRIVERS\ndiswan.sys
0x037E3000 \SystemRoot\system32\DRIVERS\raspppoe.sys
0x03594000 \SystemRoot\system32\DRIVERS\raspptp.sys
0x035B2000 \SystemRoot\system32\DRIVERS\rassstp.sys
0x035CA000 \SystemRoot\System32\Drivers\pcouffin.sys
0x035DF000 \SystemRoot\system32\DRIVERS\termdd.sys
0x039FB000 \SystemRoot\system32\DRIVERS\swenum.sys
0x03395000 \SystemRoot\system32\DRIVERS\ks.sys
0x033C9000 \SystemRoot\system32\DRIVERS\circlass.sys
0x037F3000 \SystemRoot\system32\DRIVERS\mssmbios.sys
0x033DA000 \SystemRoot\system32\DRIVERS\umbus.sys
0x02B47000 \SystemRoot\system32\DRIVERS\usbhub.sys
0x033EA000 \SystemRoot\System32\Drivers\NDProxy.SYS
0x04804000 \SystemRoot\system32\DRIVERS\stwrt64.sys
0x04877000 \SystemRoot\system32\DRIVERS\portcls.sys
0x048B2000 \SystemRoot\system32\DRIVERS\drmk.sys
0x048D5000 \SystemRoot\system32\drivers\ksthunk.sys
0x048DB000 \SystemRoot\system32\drivers\IntcHdmi.sys
0x04900000 \SystemRoot\system32\DRIVERS\hidir.sys
0x0490B000 \SystemRoot\system32\DRIVERS\HIDCLASS.SYS
0x0491D000 \SystemRoot\system32\DRIVERS\HIDPARSE.SYS
0x04925000 \SystemRoot\system32\DRIVERS\kbdhid.sys
0x04930000 \SystemRoot\system32\DRIVERS\mouhid.sys
0x0493B000 \SystemRoot\system32\drivers\RTSTOR64.SYS
0x0494F000 \SystemRoot\system32\DRIVERS\usbccgp.sys
0x0496B000 \SystemRoot\System32\Drivers\usbvideo.sys
0x04995000 \SystemRoot\System32\Drivers\Fs_Rec.SYS
0x0499F000 \SystemRoot\System32\Drivers\Null.SYS
0x049A8000 \SystemRoot\System32\drivers\vga.sys
0x049B6000 \SystemRoot\System32\drivers\VIDEOPRT.SYS
0x049DB000 \SystemRoot\System32\DRIVERS\RDPCDD.sys
0x049E4000 \SystemRoot\system32\drivers\rdpencdd.sys
0x049ED000 \SystemRoot\System32\Drivers\Msfs.SYS
0x02B8F000 \SystemRoot\System32\Drivers\Npfs.SYS
0x03600000 \SystemRoot\System32\DRIVERS\rasacd.sys
0x02BA0000 \SystemRoot\system32\DRIVERS\tdx.sys
0x02BBD000 \SystemRoot\system32\DRIVERS\smb.sys
0x04A0C000 \SystemRoot\System32\Drivers\avgtdia.sys
0x04A5D000 \SystemRoot\System32\DRIVERS\netbt.sys
0x04AA1000 \SystemRoot\system32\drivers\afd.sys
0x04B0C000 \SystemRoot\system32\DRIVERS\pacer.sys
0x04B2A000 \SystemRoot\system32\DRIVERS\netbios.sys
0x04B39000 \SystemRoot\system32\DRIVERS\wanarp.sys
0x04B54000 \SystemRoot\system32\DRIVERS\rdbss.sys
0x04BA1000 \SystemRoot\system32\drivers\nsiproxy.sys
0x04BAD000 \SystemRoot\System32\Drivers\dfsc.sys
0x04BCA000 \SystemRoot\System32\Drivers\avgmfx64.sys
0x04C06000 \SystemRoot\System32\Drivers\avgldx64.sys
0x04C4D000 \SystemRoot\System32\Drivers\crashdmp.sys
0x04C5B000 \SystemRoot\System32\Drivers\dump_iaStor.sys
0x000D0000 \SystemRoot\System32\win32k.sys
0x04D69000 \SystemRoot\System32\drivers\Dxapi.sys
0x004A0000 \SystemRoot\System32\TSDDD.dll
0x04D88000 \SystemRoot\system32\drivers\luafv.sys
0x02A00000 \SystemRoot\system32\drivers\spsys.sys
0x04DAA000 \SystemRoot\system32\DRIVERS\lltdio.sys
0x04DBE000 \SystemRoot\system32\DRIVERS\nwifi.sys
0x04DF2000 \SystemRoot\system32\DRIVERS\ndisuio.sys
0x04BD2000 \SystemRoot\system32\DRIVERS\rspndr.sys
0x16C00000 \SystemRoot\system32\drivers\HTTP.sys
0x16CA3000 \SystemRoot\System32\DRIVERS\srvnet.sys
0x16CCC000 \SystemRoot\system32\DRIVERS\bowser.sys
0x16CEA000 \SystemRoot\System32\drivers\mpsdrv.sys
0x16D04000 \SystemRoot\system32\drivers\mrxdav.sys
0x16D2B000 \SystemRoot\system32\DRIVERS\mrxsmb.sys
0x16D54000 \SystemRoot\system32\DRIVERS\mrxsmb10.sys
0x16D9D000 \SystemRoot\system32\DRIVERS\mrxsmb20.sys
0x16DBC000 \SystemRoot\System32\DRIVERS\srv2.sys
0x16E04000 \SystemRoot\System32\DRIVERS\srv.sys
0x16E99000 \SystemRoot\system32\drivers\peauth.sys
0x16F4F000 \SystemRoot\System32\Drivers\secdrv.SYS
0x16F5A000 \SystemRoot\System32\drivers\tcpipreg.sys
0x16F6C000 \SystemRoot\system32\DRIVERS\cdfs.sys
0x006A0000 \SystemRoot\System32\cdd.dll
0x16F9B000 \SystemRoot\system32\DRIVERS\monitor.sys
0x77050000 \Windows\System32\ntdll.dll

Processes (total 112):
0 System Idle Process
4 System
512 smss.exe
580 csrss.exe
616 wininit.exe
636 csrss.exe
644 avgchsva.exe
672 winlogon.exe
696 avgrsa.exe
760 avgcsrva.exe
792 services.exe
804 lsass.exe
812 lsm.exe
632 svchost.exe
372 svchost.exe
1132 svchost.exe
1168 svchost.exe
1180 svchost.exe
1232 stacsv64.exe
1288 audiodg.exe
1372 svchost.exe
1388 SLsvc.exe
1416 svchost.exe
1520 hpservice.exe
1656 svchost.exe
1796 wlanext.exe
1904 spoolsv.exe
1928 svchost.exe
1644 AESTSr64.exe
1688 AppleMobileDeviceService.exe
1736 avgwdsvc.exe
1788 mDNSResponder.exe
2180 IAANTmon.exe
2284 svchost.exe
2304 QPCapSvc.exe
2352 QPSched.exe
2412 BLService.exe
2468 avgnsa.exe
2516 RichVideo.exe
2552 svchost.exe
2616 ViewpointService.exe
2672 svchost.exe
2696 SearchIndexer.exe
2812 avgemc.exe
2248 avgcsrvx.exe
3212 taskeng.exe
3264 dwm.exe
3280 explorer.exe
3316 taskeng.exe
3920 hkcmd.exe
3932 igfxpers.exe
3940 SynTPEnh.exe
3952 IAAnotif.exe
4036 HPKBDAPP.exe
4052 sttray64.exe
4068 sidebar.exe
3172 SUPERAntiSpyware.exe
3388 ehtray.exe
3588 BitTorrent.exe
3544 ONENOTEM.EXE
3336 QPService.exe
3824 QLBCTRL.exe
1300 HPWAMain.exe
2824 jusched.exe
1476 hpqwmiex.exe
3092 AdobeARM.exe
1484 avgtray.exe
3644 hpwuschd2.exe
3812 WmiPrvSE.exe
2440 wmpnscfg.exe
2164 wmpnetwk.exe
3500 WiFiMsg.exe
2064 iTunesHelper.exe
3272 Com4QLBEx.exe
4180 HpqToaster.exe
4292 iPodService.exe
4372 ehmsas.exe
4436 igfxsrvc.exe
4976 SynTPHelper.exe
3728 csrss.exe
1412 winlogon.exe
4884 C:\Windows\System32\dwm.exe
4716 C:\Windows\explorer.exe
2772 C:\Windows\System32\igfxtray.exe
3968 C:\Windows\System32\hkcmd.exe
3656 C:\Windows\System32\igfxpers.exe
4216 C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
4544 C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
3648 C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
5104 C:\Program Files\IDT\WDM\sttray64.exe
5048 C:\Program Files\Windows Sidebar\sidebar.exe
5076 C:\Program Files (x86)\HP\QuickPlay\QPService.exe
4424 C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
5064 C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
3332 C:\Program Files (x86)\Java\jre6\bin\jusched.exe
1972 C:\Program Files (x86)\AVG\AVG9\avgtray.exe
4448 C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
2548 C:\Program Files (x86)\iTunes\iTunesHelper.exe
4980 C:\Windows\System32\igfxsrvc.exe
1116 C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
5400 C:\Program Files\Windows Sidebar\sidebar.exe
5448 C:\Program Files (x86)\Hewlett-Packard\Shared\HpqToaster.exe
5132 C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
5796 C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
3848 C:\Program Files (x86)\Internet Explorer\iexplore.exe
2832 C:\Program Files (x86)\Internet Explorer\iexplore.exe
6032 C:\Program Files (x86)\Internet Explorer\iexplore.exe
6508 C:\Program Files (x86)\Internet Explorer\iexplore.exe
2140 C:\Windows\SysWOW64\dllhost.exe
5948 SearchProtocolHost.exe
6236 SearchFilterHost.exe
2632 C:\Users\Guest\Desktop\MBRCheck.exe

\\.\C: --> error 5
\\.\D: --> error 5

PhysicalDrive0 Model Number: <error opening>

Size Device Name MBR Status
--------------------------------------------
ERROR Opening: \\.\PhysicalDrive0 (5)
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#24
emeraldnzl
Posted 10 October 2010 - 02:10 PM

emeraldnzl

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Hmm... inconclusive I think.

Let's do this:

This one is a big download but looks and fixes at the same time. If you have a problem tell me and we will look at an alternative.

Please click here to download VRT Tool by Kaspersky.
  • Save it to your desktop.
  • Reboot your computer into SafeMode.

    You can do this by restarting your computer and continually tapping the F8 key until a menu appears.
    Use your up arrow key to highlight SafeMode then hit enter    .

  • Double click the setup file to run it.
  • Click Next to continue.
  • It will by default install it to your desktop folder.Click Next.
  • Hit ok at the prompt for scanning in Safe Mode.
  • It will then open a box There will be a tab that says Automatic scan.
  • Under Automatic scan make sure these are checked.

  • System Memory
  • Startup Objects
  • Disk Boot Sectors.
  • My Computer.
  • Also any other drives (Removable that you may have)


After that click on Security level then choose Customize then click on the tab that says Heuristic Analyzer then choose Enable Deep rootkit search then choose ok.
Then choose OK again then you are back to the main screen.

  • Then click on Scan at the to right hand Corner.
  • It will automatically Neutralize any objects found.
  • If some objects are left un-neutralized then click the button that says Neutralize all
  • If it says it cannot be Neutralized then chooose The delete option when prompted.
  • After that is done click on the reports button at the bottom and save it to file, name it Kas.
  • Save it somewhere convenient like your desktop and just post only the detected Virus\malware in the report it will be at the very top under Detected post those results in your next reply.

    Note: This tool will self uninstall when you close it so please save the log before closing it.


So when you return please post
  • Kaspersky results
  • and a new HijackThis log
  • 0

#25
banana80
Posted 10 October 2010 - 07:54 PM

banana80

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The link on your last reply for the VRT tool isn't working... I would've looked for it myself, but I was afraid of downloading the wrong thing. Could you send it again please? Thanks!!!!
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#26
emeraldnzl
Posted 10 October 2010 - 09:05 PM

emeraldnzl

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Yes that one does seem to be broken.

Try this link:

http://devbuilds.kas...builds/AVPTool/
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#27
banana80
Posted 10 October 2010 - 09:59 PM

banana80

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My guest account is the only way I can have internet access with this problem, so I, of course, downloaded the VRT tool using the guest account. When i reboot into safe mode, I can only access my administrator account, so I can't access the VRT tool that's saved in the guest account. Is there any way I can access my VRT download while in safe mode???
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#28
emeraldnzl
Posted 10 October 2010 - 10:42 PM

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We really want to run that from normal mode.

I wonder whether this will help:

This link has some options to access an administrators account in Vista.

http://en.kioskea.ne...n-windows-vista

Tell me if that helps. :D
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#29
banana80
Posted 11 October 2010 - 08:35 PM

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wait... do i want to run the VRT tool in safe mode or normal mode? i can run it in normal mode on my guest account. safe mode is the problem.
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#30
emeraldnzl
Posted 11 October 2010 - 10:26 PM

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Run it in Normal Mode :D
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