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Unknown crash.


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#1
AaronPwner

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I'm not sure if this is a Windows 7 issue, but I am on Windows 7 64 bit.
I have had two crashes today that were completely random. The first crash was while in a game. The monitor would freeze shortly after the keyboard and mouse would shut off. This first crash I was forced to hard restart. The second crash I was simply watching something on Hulu. The sound kept going for about 20 seconds when the monitor went unresponsive, as well the keyboard and mouse went off again. This time it restarted after the sound started fuzzing. I did a system restore earlier today after the second crash, and thus far I have been either lucky or fixed the problem. I'm not sure I have fixed it so I figured here would be the best bet to try and see if it is still an issue.

*Unrelated* Also is there any way to change your display name? I have searched through the profile pages to no avail.

Thanks for any help beforehand.
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#2
SpywareDr

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There are at least a 'gadzillion' number of reasons why a computer will freeze|crash. :D

One of the most common with laptops is heat-related. If you block the vents, as it starts to get too hot it may begin to act 'wierd'. And then, when it gets hot enough to actually start melting internal components, it'll actually shut itself off, (to keep from destroying itself and potentially starting a fire).

Another common problem is incompatible, outdated and flaky hardware drivers.

On older computers, hard drives, power supplies and sometimes RAM will begin to act-up, which can cause all kinds of strange behavior.

Malware (malicious software) can also cause all kinds of hair-pulling grief.

As you can imagine, with just these few mentioned variables, trying to narrow down exactly what might be wrong can be one heck of a challenge.

In order to help you try to diagnose your problem, "running a game on Windows 7 64-bit crashed my computer" is not enough info. The fact that a System Restore seems to have solved the problem helps. (It's probably not a hardware issue). If we knew what the System Restore removed and/or altered from/in your setup, you'd probably have your answer. ;)


(BTW, it's not a "Windows 7 issue". There are millions of Windows 7 computers running right now that do not crash when playing a game).
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#3
AaronPwner

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I'm on a PC not a laptop thank god my other two laptops are for the parents. This computer is roughly 5 years old, but up to date. I believe my updated specs are in my profile. If Hijackthis, DXDiag, or anything else would help to find the issue please let me know I will post anything. So far today still no crash, but I would like to make sure it is fixed. Thanks again.

The system restore removed Civilization 5, Google Sketchup 8, and maybe one other program but i'm not sure what. I assumed it was a driver issue but I haven't installed any drivers in the past week or so. Civilization 5 installed Direct X 9 and 11 which were both un-installed. I had Direct X 11 installed so I don't think it would have affected anything seeing as all games install the older version of Direct X for some stupid reason ^.^. I regularly clean for malware spyware and viruses as well as using Sandboxie, but it may be one of them I can't find any on the system right now though.
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