[Brent Adkins]

Okay, so I have been on Sony's support and they said this was a Windows related issue and wouldn't help me. I try to install the driver from the site and it says something about not being administrator (which I am) and that the driver I'm trying to install isn't recognizing the hardware.

Here is a photo.



Any solutions?

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Not sure what the issue is other then it is seeing your optical drive as a USB drive. Is it a USB drive?
Have you tried a different USB port?
The optical drives do not need a driver in the newer OS's like XP, Vista and Windows 7. They are included in the OS installation.
The only software needed is the media reading software that you would use like Windows Media, PowerDvd or such.
Is the drive seen in My Computer?
Can you explain better what the issue is?

[rshaffer61]

Not sure what the issue is other then it is seeing your optical drive as a USB drive. Is it a USB drive?
Have you tried a different USB port?
The optical drives do not need a driver in the newer OS's like XP, Vista and Windows 7. They are included in the OS installation.
The only software needed is the media reading software that you would use like Windows Media, PowerDvd or such.
Is the drive seen in My Computer?
Can you explain better what the issue is?

[Brent Adkins]

I wish. I need some guidance. If anyone could guide me through this it is the only issue I have with my computer.

[rshaffer61]

Is the drive seen in My Computer?

[Brent Adkins]

[rshaffer61]

So no it is not showing in My Computer

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.
5. Go to Microsoft's site http://support.micro..._drive_problems and follow the steps.

Thank's to Broni for the instructions

[Brent Adkins]

#2 was the first thing I tried, and it worked.

Thanks so much!

[rshaffer61]

Thay is great to hear and thanks for letting us know which step resolved your issue.
Congratulations. for a successful resolution for your issue.

You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help.
This issue now appears to be resolved.