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Windows Restarts


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#1
Rukichu

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Hey guys, it seems my computer is having issues again. Earlier today, I was online doing what I normally do, and after leaving the computer for a little while, I returned to see it had mostly freezed (although I was able to CTRL+ALT+DEL and access task manager.) So, I turned off the power and rebooted. At that point, it wouldn't even load into the OS and just kept restarting, giving me the same "Windows did not start successfully" screen. I've tried going into all of the Safe Modes, the Last Known Good Config, and it still doesn't work. When I select "disable automatic restart on system failure", it gives me the infamous BSOD.
The BSOD says, under technical information, "***STOP: 0x0000007B (0xF7A39528, 0xC0000034).
Basically, I cannot get into the OS at all whatsoever. I have the Recovery Console, in case that might help.
My OS is a Windows XP Professional. I wasn't experiencing any issues with freezing, viruses, or anything like that prior to event stated above.
Please help, and let me know if there are any other specs you need to know.
Thank you very much.
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#2
Macboatmaster

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Have you installed any new hardware or updated a driver.
IF so what please.
If NOT what anti-virus and firewall are you using.

Edited by Macboatmaster, 12 October 2010 - 02:57 PM.

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#3
Rukichu

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I didn't do any of that.
Also, my firewall is the Windows default, and my AV is McAfee.
Thanks.


**EDIT: Also, just for you to know, I'm currently using the recovery console to run the chkdsk /r just in case it has something to do with the hard drive.

**EDIT 2: Okay, the chkdsk /r didn't solve anything. I'm still having the same problems.

Edited by Rukichu, 12 October 2010 - 02:46 PM.

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#4
Macboatmaster

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Is this a laptop - if so make and model please.
If a branded desktop, pls also supply make and model.
Go into BIOS normally F2, may be Del.
Load defaults pls.
Exit and save changes.
Try again to boot.
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#5
Rukichu

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I'm currently using a laptop to reply to this thread, since I can't access the OS on the problem computer.
The problem computer is an HP Compaq dc5750 with Windows XP Pro installed.
I will open the BIOS right now and let you know what happens.

**EDIT: I'm having a little trouble getting into the BIOS right now. Can you walk me through step-by-step how to access it and load defaults? Please and thank you.

Edited by Rukichu, 12 October 2010 - 03:24 PM.

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#6
Macboatmaster

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F1 or F10 on first post screen
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#7
Rukichu

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Okay, I'm in; F10 did the trick. Do I choose the option "default setup" or "apply defaults and exit"? there are other options too, if you'd like me to list them.
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#8
Macboatmaster

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They are the same, one will do it and exit the other will then require you to save and exit.
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#9
Rukichu

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Oh okay; so then it asks "save current settings as default" or "restore factory settings as default." I assume I choose the last one, correct?
I apologize for being so inquisitive.
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#10
Macboatmaster

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Sorry just saw the last post - restore factory settings as default

If that does not work have a look at this link please. Download the backup and recovery PDF and see page 27.
http://h20000.www2.h...64180&taskId=10

CAUTION clicking on one wrong cmd will start a reset to factory condition. You will lose EVERYTHING, if the recovery partition is on that computer.

Edited by Macboatmaster, 12 October 2010 - 04:06 PM.

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#11
Rukichu

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That first method didn't seem to work.
Unfortunately, I do not have any recovery CD's and such for the computer, so I don't think I can do that method unless there's a way to access it without the OS and without a CD.
Thank you for your help so far.
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#12
Macboatmaster

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Go back to Recovery Console and type
"C:\bootex.log"
This will give you the chkdsk results
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#13
Rukichu

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It's saying "the command is not recognized. Type help for a list of supported commands."
Do I run chkdsk again first and then do that?
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#14
Macboatmaster

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It appears I was in error, on that one, I thought I could recover the results of the chkdsk.
Did you see the results.
It would be a five stage process with chkdsk /r
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#15
Rukichu

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It said that it fixed one or more errors, or something to that degree, but it still didn't fix the problem. I will run it again tomorrow and post the full text after the chkdsk.
Thanks again.
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