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Hard drive will not work in external enclosure


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#1
ripslymemc

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Hello, I have a Seagate 7200.11 160GB I bought from Newegg, and a Rosewill External HD Enclosure. The hard drive will not work in the enclosure, and I'm fairly sure it's the drive's problem. I tested the enclosure on different computers with different ports, and I even used Seatools, and they couldn't even detect my drive. Luckily, I checked my warranty via Seagate and I have an option to return/exchange it. However, I just noticed a sticker inside the enclosure (!ATTN: New HDD Must Be Formatted Before Use), which caught my eye immediately because the drive was not formatted. I thought that was funny, because I needed a way to connect the hard drive to the computer to format it, so then I could use it as an external HD.

I'm completely lost, I don't know what to do. How do I format the drive? I'm thinking of simply returning the drive, so I can deal with the next HD with the knowledge that it has to work, because it was just sent from the manufacturer.

Please help!
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#2
Neil Jones

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Plug the drive in and switch it on.
Then go to Start Menu -> Control Panel -> Administrative Tools -> Computer Management -> Disk Management. You can format it from there.
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#3
ripslymemc

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Hi, when I did it in Disk Management, I got a "Cyclic redundancy error" or something like that, and the drive only shows up as 3.86GB, which is clearly not the correct amount of storage because it is 160gb. :D

Edited by ripslymemc, 16 October 2010 - 11:43 AM.

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#4
SpywareDr

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Sounds like it may be a flaky enclosure.




Edited by SpywareDr, 17 October 2010 - 07:10 AM.

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#5
ripslymemc

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The thing is - I bought the drive well over a year ago, and I just left it there, with no covering or anything. It wasn't even in a drawer, so it might have mutated a bit. The enclosure is completely new. Should I go ahead and get a replacement drive from Seagate?
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#6
SpywareDr

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Don't believe I've ever heard of a mutating hard drive. Corrosion maybe. :D

I'd test the hard drive with a different adapter or enclosure first. And/or test the enclosure with a different hard drive.
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#7
ripslymemc

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Hi, the thing is, I only have one spare hard drive and one adapter, the rest are on the computers. Seagate replaces HDs for free, right? I', still under warranty.
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#8
SpywareDr

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Yes, reputable manufacturers honor their warranties.

You usually have to pay shipping though.
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