[HefreakenHe]

I just bought the new ipod touch, but just when I was about to set it up I learned that my itunes says it cannot connect to the internet.. anything else that involves internet is working except for itunes. I've tried everything it says on the apple site to do, but nothing has worked. It still says "Itunes could not connect to the itunes store. the network connection timed out" I ran the diagnostics test and this is what I got ;

Microsoft Windows 7 Starter Edition (Build 7600)
Hewlett-Packard HP Mini 110-3000
iTunes 10.0.1.22
QuickTime 7.6.8
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106


Current user is not an administrator.
The current local date and time is 2010-10-20 18:45:32.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.

Video Display Information

Intel Corporation, Intel® Graphics Media Accelerator 3150
Intel Corporation, Intel® Graphics Media Accelerator 3150


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.0.1.22 is currently running.
iTunesHelper 10.0.1.22 is currently running.
Apple Mobile Device service 3.2.0.0 is currently running.

**** Network Connectivity Tests ****

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
iTunes has never successfully accessed iTunes store.




The thing is, I have enabled itunes with my firewall. So I have no idea what the heck to do, bevcause i've tried basically everything any site has said.
Please help! I'd really like to set up my new iPod.

Edited by HefreakenHe, 20 October 2010 - 08:50 PM.

[Advertisements]

The thing is, I have enabled itunes with my firewall.

Are you sure? According to the log that you posted, iTunes is NOT enabled in Windows Firewall.

How to enable iTunes in the Windows 7 Firewall:
http://support.apple.com/kb/HT2553

[Natechie]

The thing is, I have enabled itunes with my firewall.

Are you sure? According to the log that you posted, iTunes is NOT enabled in Windows Firewall.

How to enable iTunes in the Windows 7 Firewall:
http://support.apple.com/kb/HT2553

[Jason Stringer]

Ended up finding the solution: iTunes was connecting to one of the store servers via the wrong socket.

To fix this:
•Open up a command line as an Administrator. On Win7, type 'cmd' into the search box on the start menu, right-click on cmd.exe, and select 'Run as Administrator'.
•Type: netsh winsock reset and press Enter
•Restart your computer.