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computer problem

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I have a toshiba satelite L305D-S5934 from best buy.
I have transferred my files from my external hardrive to my computer and it transferred to my computers desktop. Now the computer would not start and it said windows wont start. I was able to log in eventually and transfer the desktop files to my documents and it works a little better but it is slow.
What is the problem, and how can I fix it
Also I had brought my comp into best buy to check for viruses and now the print screen button wont work. I used to open picasa and hit print screen once and it would copy the file so easy. Now it wont work
How can I get it to work again. If I do it the long way it works but it takes so much longer. Print screen then paint...
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