He wants to take along an old Dell Inspiron 1000 laptop.
The laptop had Ubuntu "Karmic Koala" installed on it, but he's as computer illiterate as I am.
Instead, he reinstalled XP Home from an OEM disc and upgraded to Service Pack 3.
To get Xp Home to install, he deleted the partition with Ubuntu on it.
Since doing that he gets system beeps, but no other audio.
In the system tray there is no volume control icon.
In Start>ControlPanel>SoundsAndAudioDevices it says there's No Audio Device.
Under the Audio tab it says there are No Playback Devices, No Recording Devices & No MIDI Playback Devices.
Under the Hardware tab it says all devices/codecs are working properly EXCEPT the Multimedia Audio Controller.
Device Properties for the Multimedia Audio Controller says:
Location: PCI bus 0, device 2, function 7
The drivers for this device are not installed (Code 28)"
When he tried letting Windows find the driver automatically, it didn't find any.
He then went to the Realtek site and downloaded the AC'97 Audio Driver package.
When he ran the installer, he got a BSOD halfway through and the laptop restarted.
That's when he dropped by to ask me for help. (Which is a case of the blind leading the blind.)
I searched the Dell Forums, but couldn't find a solution for this issue.
(Just a lot of uninstall/reinstall the drivers advice.)
I attempted to do exactly that myself then ran the Realtek AC97 installer package again.
Halfway through, Windows popped up a message saying "Realtek AC97 audio has not passed windows logo testing"
Like him, I clicked the 'continue anyway' option but the laptop Blue Screened and rebooted.
The BSOD was only on the screen for literally a split-second, not long enough to see what it said.
What I did next was select the option for Windows to ignore unsigned drivers and tried again.
The laptop again did a BSOD and rebooted itself.
I then went to the Realtek site and found just the drivers in a Zip minus the installer & downloaded it.
I unzipped the folder & returned to Start>ControlPanel>SoundsAndAudioDevices>Hardware.
Then I selected "Multimedia Audio Controller" and selected 'Troubleshoot'.
I then selected the option to let Hardware Update Wizard automatically find & update the codec.
The Wizard said "The file 'ALCXWDM.SYS' on Realtek AC97 Audio Driver Disk was needed.
I used the Browse option to point the wizard to the unzipped folder.
Inside are two subfolders, 'config' and 'WDM' and the alcxwdm driver was in the WDM folder.
The Hardware Update Wizard began copying files & the progress bar was almost full when it BSOD'd again.
I then tried all that again, this time manually pointing the Wizard to the codec with the same result.
Next I went Start>ControlPanel>System and on the Hardware tab selected Device Manager.
Under "Sound, video and game controllers" it shows Multimedia Audio Controller with a yellow exclamation mark.
Under "Other Devices" it lists 'PCI Modem' and "Video Controller (VGA Compatible)' with yellow exclamation marks.
Selecting "Update driver" for each results in, "The hardware was not installed because the wizard cannot find the necessary software.
Next I downloaded the Everest Free Home Edition program.
Under "Multimedia" it shows an entry under 'PCI/PnP Audio' for an SiS 7012 Audio Device.
I went to the Silicon Integrated Systems site and downloaded the 7012 PCI Audio Driver.
But when the installer is run, it doesn't do anything. (Nothing appears onscreen).
The laptop itself is, as previously stated, an old (2004) Dell Inspiron 1000.
CPU Type - Mobile Intel Celeron, 2200 MHz (22 X 100)
Motherboard Name - Quanta Computer Inspiron 1000
Motherboard Chipset - SiS M650
System Memory - 221 MB (DDR SDRAM)
BIOS Type - Phoenix (08/03/04)
Video Adapter - SiS 315 Integrated
3D Accelerator - SiS 315 Integrated
Audio Adapter - SiS 7012 Audio Device
Since I don't know what I'm doing anymore than he does, I'm hoping for some help.
Could it be a conflict between the SiS & the Realtek? Because I'm at my wit's end here.