After downloading the appropriate .exe file as they instructed, I attempted to install it. When it is "installing" I get a pop-up box entitled Java Setup that says "This software has already been installed on your computer. Would you like to reinstall it?" If I click "yes", I get a Windows Installer pop-up box that says "This action is only valid for products that are currently installed."
We went through a process of making sure every little piece of java was deleted from my machine, including hidden pieces. I tried again and got the same message. This is the response from the Malware Removal Forum: "This is a problem with the Windows Installer. Microsoft knows about it, and used to provide, until recently, a "Windows Installer Cleanup utility". It is no longer offered, for whatever reason. There are probably other ways to fix this, but I am not familiar enough with that part of the system. You will need to post about it on a Systems/Hardware forum, where they specialize in that kind of thing. It's a bit far afield for us at MWR. I think your machine is clean, and free of malware."
Can you help me with this?
Thanks,
Linda
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