[blingin67]

I do not have that file in my Windows directory, nor can I find any information about it on Google. You can attempt to reset that and see if it fixes the problem, though I have no clue as to what that file does. Just make sure anything you do is reversible.

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Now the problem only gets worse!

I have just decided to hook back up to the internet BUT the computer keeps restarting itself once I start updating some of the spy ware stuff??? Isass is terminating itself?

[muzza22au]

Now the problem only gets worse!

I have just decided to hook back up to the internet BUT the computer keeps restarting itself once I start updating some of the spy ware stuff??? Isass is terminating itself?

[muzza22au]

OK this is a problem! So I have decided to re-format the computer and start from scratch! Luckily everything has been regularly backed-up!
Thanks for your help!

OK the cause of the problem lied in the settings which I foolishly saved and transferred to the "new" formatted hdd!!! Thus resulting in the same problem!!! ie hijacked IE and favourites that are x-rated sites!! Therefore I am re-re-formatting and not keeping any existing settings, and starting from scratch!!! Hopefully I am able to "TELL" my girlfriends mother how important it is to keep everything secure and updated! Including your antivirus and firewalls!!!

Cheers

Edited by muzza22au, 26 May 2005 - 10:06 AM.

[blingin67]

Yes, the site I was looking at that diagnosed a similar problem involved a user who didn't have any type of anti-virus software or anti-spyware software. I imagine the Cool Web Search situation was the least of her problems. Sounds like there was a lot of things on there that were affecting more than one file.

Sorry we couldn't get it fixed before it started taking over the computer.

[gerryf]

geez, you guys are impatient....the malware experts in the link in my signature could have fixed you up in a jiffy

[blingin67]

Besides the Clean Up program that is listed in that malware post (which only deletes temp files to speed up scanning), the user did run everything else suggested, including anti-spyware and anti-virus software. Even though we did not read that post first, we did pretty much follow all of those steps, to no avail.

It seems the problem may have been not updating and running the various anti-virus and anti-spyware programs until now. Once a virus has settled in and deleted, moved, changed, and/or made files inaccessible, it's very hard to fix the problem. Not impossible, but hard. Prevention is always the best method. Unfortunately that wasn't much of an option here...