Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Erase external hard drive


  • Please log in to reply

#1
Droowy

Droowy

    New Member

  • Member
  • Pip
  • 4 posts
Hi there,

I have an external hard drive which is less than a week old, but will no longer show up on my computer when connected. The light on the drive still comes on but it doesn't show on my pc despite having tried various different power supplies and different usb ports on two computers. I think the drive may still be working and the problem is with the power supply in the enclosure, but I would like to return it under warranty as I'm not sure I trust this brand of drive now.

Is it possible to delete whatever I copied to it before returning? Some of the files contain passwords and other sensitive data so I'd prefer wiping it if possible but I'm not sure how.

Thanks for any help.
  • 0

Advertisements


#2
D-Berd

D-Berd

    Member

  • Member
  • PipPipPip
  • 238 posts
What type of external HD? Is it just an enclosure capable of using any HD you wish to insert in to it or is it a self contained unit where you don't have the option of swapping different ide or sata hard drives?
  • 0

#3
Droowy

Droowy

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
It's a self contained unit with a couple of screws at one end so could probably be opened. Tampering with it would probably void the warranty though so I was hoping I could erase the contents somehow without doing that. I don't know what happens to malfunctioning hard drives when returned but I'd feel safer if the contents were deleted beforehand.
  • 0

#4
dsenette

dsenette

    Je suis Napoléon!

  • Administrator
  • 26,019 posts
  • MVP
if the drive isn't being detected by the computer, the only other options are: to try a connection on a different computer (and possibly a different opperating system), or open the thing up and try to connect the drive outside of the enclosure (which as you said, would probably void the warranty)...you could degausse the drive (though you'd need either a really strong magnet or a professional degausser)...that would probably void the warranty as well though.

it's not terribly likely that anyone at the company you're returning the thing to for RMA would actually go about digging on the drive for things. unless you're someone who they know has state secrets on the drive (and are corrupt to begin with). it takes a fair ammount of effort for someone at the company to connect to the thing and actively dig through the information on the drive, and even then, the information there has to be of some value to them. if it's just normal documents and photos and the like then you don't really need to be concerned.
  • 0

#5
Droowy

Droowy

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
Ah well, I've tried a different computer and operating system plus various power supplies so I'll either return it or scrap it. I'm no spy just wary of how my information could be used if someone was of a mind to use it. Probably nothing will come of it but maybe I'll give it a good shake for luck if I decide to return it.
  • 0

#6
123Runner

123Runner

    Member 4k

  • Member
  • PipPipPipPipPipPipPip
  • 4,307 posts
Is it seen in computer management?
If so you can try a reformat. But keep in mind that if someone really wants the info (and I doubt it) you can still recover after a reformat (albeit it is more difficult).
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP