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To computer experts and Computer Techs.,
Hello, if your reading this and intending to reply with a answer to my question that your sure is a 100% correct, thank you! You are a true god send and a life saver because you don't know how bad I need your help. I have had so many people try to answer my question and they have gave me the wrong answer every single time I ask and to every single person I ask. It just makes me mess up my computer worse. Back in the beginning of the summer I had downloaded some programs to my computer that I shouldn't of downloaded. I was being stupid. Well one of the programs I had downloaded had a virus in it, and my computer caught a bad virus. It was so bad that I just couldn't go to my add or remove files in my control panel, and remove it. So I had the virus for in my computer for awhile and eventually it attacked my whole computer and infected it so bad, that my background screen was black. Also, every time I would start up my computer it would beep numerous times and my internet was very, very slow. Well, my brother is very good with computers, he always fixes his and mine, and he builds them. So I had him fix my laptop. The virus was so bad he had to uninstall then reinstall the Windows XP program to get rid of the virus. The program I downloaded that had the virus in it was called Windows Genuine Advantage. Well he did that and it got rid of the virus, and my background isn't black, it don't beep when I start up my laptop, and my internet runs much faster. BUT, THE ONLY THING THAT I DON'T HAVE, THAT I SHOULD HAVE, WHEN HE UNINSTALLED THEN REINSTALLED WINDOWS XP IS SOUND. NO SOUND AT ALL COMES FROM MY COMPUTER. MY BROTHER SAID THAT WHEN HE REINSTALLED WINDOWS XP, THAT SOME HOW IT DIDN'T INSTALL THE SOUND/AUDIO DRIVER. HE'S BEEN SAYING FOR MONTHS THAT HE WILL FIND A FREE, SAFE WINDOWS XP AUDIO/SOUND DRIVER ON THE INTERNET AND INSTALL IT. BUT, HE HASN'T. ITS BEEN OVER 6 TO 8 MONTHS. SO I HAVE DECIDED THAT I AM GOING TO FIND ONE AND INSTALL IT MY SELF. I HAVE BEEN RESEARCHING FREE AUDIO DRIVERS FOR WINDOWS XP AND THERE'S SO MANY DIFFERENT KINDS OF THEM, I DON'T KNOW WHICH ONE TO CHOOSE BECAUSE I DON'T KNOW WHICH KIND OR ONE I NEED. SO HERE IS MY QUESTION(S). FIRST QUESTION, WHAT'S A C-Media CMI8738 WDM Driver FOR WINDOWS XP? IS THAT THE ONE I NEED TO INSTALL FOR WINDOWS XP? ALSO, IF ITS NOT WHAT I NEED, WHICH FREE AUDIO DRIVER DO I NEED TO INSTALL FOR WINDOWS XP? SO I CAN LISTEN TO MUSIC ON YOU TUBE. ALSO, I NEED IT TO DO MY SCHOOL WORK. I AM IN 12TH GRADE AND I GO TO AN ALTERNATIVE SCHOOL CALLED HOPE. IT IS ALL ONLINE AND THEIR IS ONLINE PRESENTATIONS THAT I HAVE TO LISTEN TO IN ORDER TO DO MY SCHOOL WORK. I DON'T NEED ANY THING FANCY, I JUST NEED SOUND TO BE ABLE TO COME OUT OF MY COMPUTER. IT IS A WINDOWS XP. I KNOW WINDOWS XP IS AN OLD PROGRAM BUT MY LAPTOP IS OLD TO(WELL OLD FOR A LAPTOP). MY LAPTOP IS A DELL. BUT ITS JUST A REGULAR WINDOWS XP PROGRAM. I KNOW FOR A FACT THAT I DON'T HAVE A AUDIO DRIVER. ITS NOT MESSED UP OR ANYTHING LIKE THAT BECAUSE ANY TIME I TRY TO WATCH OR LISTEN TO ANYTHING THAT REQUIRES SOUND TO COME OUT OF MY COMPUTER, LIKE A SONG OR SCHOOL PRESENTATION, IT SAYS THAT I DON'T HAVE AN AUDIO DRIVER. SO I CAN'T LISTEN TO IT. IF YOU COULD PLEASE ANSWER ALL OF MY QUESTIONS IT WOULD BE GREAT! I WOULD BE VERY GRATEFUL AND I WILL REALLY APPRECIATE IT! EVEN, IF YOU COULD ANSWER ONE OF MY QUESTIONS, I WOULD APPRECIATE IT. I HOPE TO HEAR FROM YOU ASAP. I NEED ANSWERS TO ALL OF MY QUESTIONS ASAP PRETTY PLEASE. THANK YOU VERY MUCH. I AM SO SORRY THIS MESSAGE WAS SO, SO, SO VERY LONG AND COMPLICATED. I JUST WANT A CORRECT ANSWER TO ALL OF MY QUESTIONS, SO I CAN FINALLY FIX MY COMPUTER. I MISS BEING ABLE TO LISTEN TO THINGS. BUT, REMEMBER ANY FREE AUDIO/SOUND DRIVER YOU SUGGEST FOR ME TO DOWNLOAD IT HAS TO BE FREE. THANK YOU VERY MUCH!!!!!!!!!!!!!!!!!!!!!!!!!

A very confused,frustrated,desperate,grateful,appreciative,clueless Emily.
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    Je suis Napoléon!

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well as an answer to one of your problems, you posted this in the wrong forum. the waiting room is a place for you to post if you haven't gotten an answer to something you've already posted. since this is your first post, i don't think you quallify. so i'm moving this topic to where it does belong

what make/model is the computer
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    The Leather Lady

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Control Panel>System> Device Manager
Find your sound card, right click and choose "update this driver" and permit it to go online and find one. Also, check and make sure you haven't muted your sound by mistake. You may have to hunt around a bit- it's been awhile since I worked on an XP computer.

Windows Genuine Advantage is not a virus, it's MS's way of telling whether your Windows is legit.

Please don't type in caps like that. It makes people think you are "yelling" at them.
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    Member 4k

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I gave up reading 1/2 way through. The large caps made it really difficult to read.

Again, we need the make (Dell, HP, E machines, etc)
We need the model number.

Did you install the chipset drivers for the board?

Please Go to

1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation ! marks or Red X's

In your next reply please include those results
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    Tech Staff

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Okay as you have a Dell laptop you are able to download the driver for free from the DELL website. I will give you a link to click on below:


Then when you click on that it will give you three options to identify your product. If you can find the Service Tag sticker on your laptop (most likely underneath so be careful and write a copy of it down), then click on the Service Tag link "Enter a Tag". Then when you enter the tag it will automatically respond with the exact model of your laptop!

(If you can't find it then "Choose a Model" option and search for your model number, again likely on a sticker underneath).

Then choose to download drivers, you want to narrow it down by category. So the category would obviously be "Audio". And operating system will be "Windows XP".

Once you do that it should list the latest driver to download and install.

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