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Epson Scan Utility won't work


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#1
GeekForgotten

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I have a epson workforce 323 printer that i just got

and I installed the drivers for my win 7 64bit computer, from the cd that I got and also I tried it from the website

It prints fine, but the scan utility just doesn't open

I double click it, and It just shows up at the taskbar for a second and closes

after that nothing happens

I tried running compatibility mode for older versions, but still same problem!

Any help?
Maybe another scan utility might work??
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#2
GeekForgotten

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#3
Neil Jones

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http://www.epson.com...ghts#scan to pc
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#4
GeekForgotten

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I installed event manager
restarted computer

ran epson scan but still same problem
ran event manager but it says cannot find scanner driver. make sure scanner driver is installed before running event manager

but driver is already installed!??

i tried to reinstall the driver but same problem
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#5
EmmaSB

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I have this exact problem too did you find a solution?
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#6
lovewithyou8808

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The computer can't browse google except other websites,is this why?
I have restored system.but it failed,why???
i dont know network very much
someone help me
pls give me an example





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#7
Song_of_Solomon

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We had the same problem with an Epson Artisan 837. The printer worked fine but the Epson Scan software would not open after the splash screen closed.

Cause: Somehow the X or Y coordinate value becomes an incredibly large value and Windows is unable to place the window on the screen where it would be visible. Because the window has a fixed size, using the task manager to select the application and choosing Maximize will not make the screen visible.

Solution: Open regedit.exe and go to HKEY_CURRENT_USER\Software\EPSON\EPSON Scan\ES00BC select the "Environment" Key and delete it. This will cause the Epson Scan screen to open in the upper left corner of the screen the next time the program is launched.

Once we successfully ran the Epson Scan program the registry showed normal X,Y values for use when the program is launched again.
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#8
RowanSB

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I have a similar problem with a WF-7525 printer/scanner which I bought recently. The scanner only works on one of the three PCs I have connected to the network (running Vista). When I run Epson Scan on the Windows 7 x64 PC, it straight away crashes with this error message: Posted Image.

I guess this may be a slightly different fault than the one you were describing. In my case there is no "Environment" key in the registry.

The printing on this PC works fine. I have another PC (Windows 7 x86) where neither the printer nor the scanner will work. Epson have been no help at all, telling me only to completely uninstall their driver, delete all the files, and then reinstall it.

What is the use of a "workforce" printer/scanner if it will only work on one PC???

Thanks - Rowan
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#9
vvvVvvv

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We had the same problem with an Epson Artisan 837. The printer worked fine but the Epson Scan software would not open after the splash screen closed.

Cause: Somehow the X or Y coordinate value becomes an incredibly large value and Windows is unable to place the window on the screen where it would be visible. Because the window has a fixed size, using the task manager to select the application and choosing Maximize will not make the screen visible.

Solution: Open regedit.exe and go to HKEY_CURRENT_USER\Software\EPSON\EPSON Scan\ES00BC select the "Environment" Key and delete it. This will cause the Epson Scan screen to open in the upper left corner of the screen the next time the program is launched.

Once we successfully ran the Epson Scan program the registry showed normal X,Y values for use when the program is launched again.


Thats what worked for me when i stoped working with 2 screens. Epson scan was always minimized on the task bar. (Epson perfection v500)
Thanks mate you saved my day!

Edited by vvvVvvv, 17 October 2013 - 03:26 AM.

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#10
phillpower2

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:welcome: vvvVvvv

Glad you got it sorted and thank you for letting us know that information that you found here at GTG has helped you :thumbsup:
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#11
Yendis74

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Followed Song of Solomon's steps exactly and it resolved the issue.
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#12
phillpower2

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:welcome: Yendis74

Glad you got it sorted and thanks for the feedback :thumbsup:
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