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System Restore, Startup Repair, Safe Mode aren't working


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#16
dantecantal

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i clicked reboot now and it hasn't rebooted. it has been 20 minutes. it wouldn't shut down either when i clicked shut down.
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#17
Salagubang

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Remove the CD and manually restart the computer.
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#18
dantecantal

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sorry how do i manually restart it? haha
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#19
Salagubang

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Hold the power button for 10 seconds to turn off computer. Remove the CD then restart. :D
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#20
dantecantal

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i tried rebooting it. starting it in normal mode didn't work. startup repair didn't work. system restore didn't work. it says the directory is corrupted (0x80070570)
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#21
Salagubang

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What part of the booting process did you encounter directory is corrupted (0x80070570)?
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#22
dantecantal

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when i tried to use system restore.
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#23
Salagubang

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Hi dantecantal

That’s all you need to do. We are going to need the techs expertise in repairing your system.

0x0000007F (0x0000000D, 0x00000000, 0x00000000, 0x00000000)
directory is corrupted (0x80070570)


I now suggest you head to the Windows Vista and Window 7 Forum regarding the above issues as the logs appears clean – they will be able to provide better advice than I can. Please post information regarding your computer build and provide a link to this topic for reference.

If the booting problem get sorted out and you're still experiencing infection issues, I will be glad to assist you with malware problem.

In the meantime, please take the time to read the following articles. Applying this information will help prevent future infections:

How to prevent malware by miekiemoes
Preventing Malware and Safe Computing by Rorschach112

This article will help you understand how you may have gotten infected:
How did I get infected in the first place?
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#24
dantecantal

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Thanks for the help. I hope I can start using my computer soon.
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#25
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :D

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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