[dantecantal]

i clicked reboot now and it hasn't rebooted. it has been 20 minutes. it wouldn't shut down either when i clicked shut down.

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Remove the CD and manually restart the computer.

[Salagubang]

Remove the CD and manually restart the computer.

[dantecantal]

sorry how do i manually restart it? haha

[Salagubang]

Hold the power button for 10 seconds to turn off computer. Remove the CD then restart.

[dantecantal]

i tried rebooting it. starting it in normal mode didn't work. startup repair didn't work. system restore didn't work. it says the directory is corrupted (0x80070570)

[Salagubang]

What part of the booting process did you encounter directory is corrupted (0x80070570)?

[dantecantal]

when i tried to use system restore.

[Salagubang]

Hi dantecantal

That’s all you need to do. We are going to need the techs expertise in repairing your system.

0x0000007F (0x0000000D, 0x00000000, 0x00000000, 0x00000000)
directory is corrupted (0x80070570)

I now suggest you head to the Windows Vista and Window 7 Forum regarding the above issues as the logs appears clean – they will be able to provide better advice than I can. Please post information regarding your computer build and provide a link to this topic for reference.

If the booting problem get sorted out and you're still experiencing infection issues, I will be glad to assist you with malware problem.

In the meantime, please take the time to read the following articles. Applying this information will help prevent future infections:

How to prevent malware by miekiemoes
Preventing Malware and Safe Computing by Rorschach112

This article will help you understand how you may have gotten infected:
How did I get infected in the first place?

[dantecantal]

Thanks for the help. I hope I can start using my computer soon.

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.