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bsod on a new system


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#1
skald89

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I keep getting bsod on my new xps 15. I got it within the first few minutes of opening the laptop. All i have is stuff from download.com,cnet, and adobe.com.

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Edited by skald89, 11 December 2010 - 09:00 PM.

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#2
D-Berd

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*****Credit to rshaffer61 for the instructions*****

Download WhoCrashed from this link http://www.resplendence.com/downloads

This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes


WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply
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#3
skald89

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it didnt ask me to install anything after analyze.

I'm pretty sure I had a bsod before adding avast on my computer, I could be wrong. Avast is running in the background but its not doing a scan or anything when I get bsod.

System Information (local)
--------------------------------------------------------------------------------

computer name: ARI
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
CPU: GenuineIntel Intel® Core™ i5 CPU M 560 @ 2.67GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4014260224 total
VM: 2147352576, free: 1988251648



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Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Thu 12/9/2010 6:12:38 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120910-26364-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70740)
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002E41EC0)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Thu 12/9/2010 6:12:38 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: aswtdi.sys (aswTdi+0x11A8)
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002E41EC0)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\drivers\aswtdi.sys
product: avast! Antivirus System
company: AVAST Software
description: avast! TDI Filter Driver
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswtdi.sys (avast! TDI Filter Driver, AVAST Software).
Google query: aswtdi.sys AVAST Software UNEXPECTED_KERNEL_MODE_TRAP





--------------------------------------------------------------------------------
Conclusion
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2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

aswtdi.sys (avast! TDI Filter Driver, AVAST Software)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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