I am trying to reinstall Windows XP on Gateway Model 510X (JAN 2004). I am using RED, BLUE and YEL factory Restoration CD's which came with the computer. Going by factory instructions "Reinstalling Windows" (has 20 steps): RED CD works okay; running BLUE CD system gets stuck forever at step 14. Monitor displays on top: “Windows Setup” and at bottom: “Setup is loading files (TOSHIBA Floppy Driver (Libretto Type A))”.
I tried several times. The setup never goes further.
I was unable to boot my Gateway computer due to some serious bugs. Norton could not help.
Therefore I decided to restore this Gateway to its original factory condition by using the 3 Restoration CD’s.
These CD’s were never taken out of their envelopes (I had to break the paper seals) and seem to be in perfect condition.
What shall I do? I don’t want to throw this computer away.
Thank you very much for your help.