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PLEASE HELP! BLACK SCREEN WITH FLASHING CURSOR


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#1
Sopranochick

Sopranochick

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Hello, and I apologize ahead of time for my lack of knowlege in the computer world- I need help badly!! My hubby was on our Dell PC at home and got a pop up stating the computer needed to be cleaned. Long story short, he clicked on it, and by the time he got to the screen with the prices, he panicked and turned off the computer. Now when we turn it on, the DELL logo comes up, then it goes right to a black empty screen with a blinking cursor in the top left hand corner.

What do I do???????? Please help!!! Thank you!
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#2
Alzeimer

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It looks like you have been had by a malware/virus showing false alarm popups to entice you to say yes and once you click yes is when you get infected.

I would suggest to go to the Malware Removal section first to seek help there from more competent helpers, if after you have been cleared of any suspicious problem and have a clean bill of health you still have problems you can come back to this section and we will gladly help.
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