Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

XP Licence key not valid on re-install


  • Please log in to reply

#1
BIG DCS

BIG DCS

    New Member

  • Member
  • Pip
  • 4 posts
Hi,

Trying to repair a PC using XP Pro CD and when typing in the licence key I am told that it is not valid !!

I have checked the sticker on the side of the PC and I have input the right characters, so I am now getting nowhere.

I have seen in the past a phone number to call Microsoft to get a new key after a system crash, but of course I do not have it to hand.

Can anyone help with a solution, or of course the phone number ???
  • 0

Advertisements


#2
phillipcorcoran

phillipcorcoran

    Member 1K

  • Member
  • PipPipPipPip
  • 1,293 posts
Are you sure the licence key on the sticker refers to the same Windows version you're trying to install? (XP Home key, for example, isn't valid for installing XP Pro, and vice versa).

Contact number depends whether you're calling from within US or within UK.

For UK: http://www.contact-n...ntact=Microsoft

Don't know US numbers.
  • 0

#3
calvert

calvert

    Member

  • Member
  • PipPip
  • 58 posts
is the licence key for xp pro ?,

did the pc have xp pre-installed (oem) ?

is the key for xp pro or xp pro sp2 ? - is the disk the same version ?

the key needs to match the version of xp it is for,

eg - an xp home key will not work on xp pro, a pre-installed key will not work on xp media centre
  • 0

#4
Alzeimer

Alzeimer

    Member 1K

  • Member
  • PipPipPipPip
  • 1,330 posts
With all the reasons already given can be why your key is not valid these reasons might apply or not to your situation.

1- If an oem version have you change your motherboard.

2- If an oem was the PC case ever change and the present sticker does not apply to your equipment.

When an oem we should always verify our product key (when windows is working) and verify that it matches with the sticker on the case, preventing a mixed up (human error) prior to you acquiring the Pc/laptop.
  • 0

#5
BIG DCS

BIG DCS

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
Thanks for all the suggestions and advice.

I will go away and try everything I can think of now and report back - probably tomorrow now.

Again thanks to you guys.
  • 0

#6
SpywareDr

SpywareDr

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,767 posts
Microsoft > You receive an error message after you enter the product key when you try to install Windows XP
http://support.microsoft.com/kb/310637

Microsoft Activation Centers Worldwide Telephone Numbers
http://www.microsoft...on-centers.aspx

Microsoft > Product Activation Solution Center
http://support.micro...ws=support#tab0
  • 0

#7
BIG DCS

BIG DCS

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
Hi Guys,

Well numpty comes to mind !!!!!

I was using XP CD with SP2 instead of SP3.

Apologies all round and thanks for the help.

Dave
  • 0

#8
SpywareDr

SpywareDr

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,767 posts
No problem. Thanks for posting back. :D
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP