[double5490]

Hi all,

For the last couple of days my computer has been freezing and I can't figure out whats causing it. Whatever I'm on it will just go to program not responding, it does this with iTunes, Web broswer and any games and the whole computer just freezes and takes about 5 minutes to sort it's self out.

I've also noticed in the last couple of days whenever I boot the computer up and log in it just goes to a blue screen before the desktop appears which it never used to do.

Computer spec:
Windows 7 (64bit)
AMD Phenom II X2 550
4.00GB DDR3
ATI HD5770

At times the computer does run absolutely fine but I haven't noticed any trends in the programs running to cause it to freeze.
I also haven't installed anything recently or been on anything abnormal apart from adding a secound monitor.

I've done a full virus scan and it's regularly defragged and cleaned up.

Any help on this will be much appreciated as it's really (actually just freezed :L) frustrating!

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Please follow the steps below to enter the Event Viewer program in Vista\Win7. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.

Method One

• Go to
• Start
• In the Search box type in Event Viewer in the search box and press Enter
• From this point you can follow from step four from the below method as they will be the same.
Method Two

• Go to Start
• Right click on the Computer Icon and select Manage
• Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
• On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
• Look for the ones that correspond to the times that your issue occurred.
• If any are found please double click and expand the error. This will open and give you more information on the error.
• Please include that in your next reply.

[rshaffer61]

Please follow the steps below to enter the Event Viewer program in Vista\Win7. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.

Method One

• Go to
• Start
• In the Search box type in Event Viewer in the search box and press Enter
• From this point you can follow from step four from the below method as they will be the same.
Method Two

• Go to Start
• Right click on the Computer Icon and select Manage
• Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
• On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
• Look for the ones that correspond to the times that your issue occurred.
• If any are found please double click and expand the error. This will open and give you more information on the error.
• Please include that in your next reply.

[double5490]

Thanks for the quick response,

Event:

Critical - 0 last hour, 0 24 hours, 6 7 days
Error - 3 last hour, 7 24 hours, 74 7 days
Warning - 0 last hour, 2 24 hours, 41 7 days
Information - 173 last 24 hours, 1,273 24 hours, 24,524 7 days
Audit Success - 16 last hour, 46 24 hours, 564 7 days

The 3 errors for this hour have been:

Source: VSS Log: application x2
Source: Restart Manager Log application x 1

[rshaffer61]

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply







http://www.resplendence.com/downloads

[double5490]

Report:

computer name: JHJKH-PC
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
CPU: AuthenticAMD AMD Phenom™ II X2 550 Processor AMD586, level: 16
2 logical processors, active mask: 3
RAM: 4294238208 total
VM: 2147352576, free: 1964040192



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


No valid crash dumps have been found on your computer


--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

Crash dumps are enabled but no valid crash dumps have been found. It may be that there are problems which prevent crash dumps from being written out. Check out the following article for possible causes: If crash dumps are not written out.

In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.

Check out the following articles for more information: Troubleshooting sudden resets and shut downs.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

[rshaffer61]

OK the problem is not a driver issue.
So now lets look at the hard disk integrity and then at the system files.
Tutorial for running chkdsk in Win 7 located HERE.

[double5490]

Ok so I've ran the scan on start up is there anyway of seeing the reports?

Cheers Dan

[rshaffer61]

The log appears, as Chkdsk, in Event Viewer > Windows
Logs > Application.
Right-click, Copy, 'Copy details as text' and paste into a text document.

[double5490]

Log Name: Application
Source: Windows Error Reporting
Date: 20/12/2010 22:54:38
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: jhjkh-PC
Description:
Fault bucket 1580549327, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 8.0.7600.16700
P3: 4cd23213
P4: WBLIND.dll_unloaded
P5: 0.0.0.0
P6: 4bfe7a37
P7: 66003ecc
P8: c0000005
P9: 00000008
P10:

Attached files:
C:\Users\jhjkh\AppData\Local\Temp\WER82F1.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\jhjkh\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_c97eae40a4738d29913b62f1a39cdab4bc72bcce_0ab9a5db

Analysis symbol:
Rechecking for solution: 0
Report Id: 18ca9fa1-0c8c-11e0-8485-000272ab6b3c
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-12-20T22:54:38.000000000Z" />
<EventRecordID>3380</EventRecordID>
<Channel>Application</Channel>
<Computer>jhjkh-PC</Computer>
<Security />
</System>
<EventData>
<Data>1580549327</Data>
<Data>5</Data>
<Data>BEX</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>iexplore.exe</Data>
<Data>8.0.7600.16700</Data>
<Data>4cd23213</Data>
<Data>WBLIND.dll_unloaded</Data>
<Data>0.0.0.0</Data>
<Data>4bfe7a37</Data>
<Data>66003ecc</Data>
<Data>c0000005</Data>
<Data>00000008</Data>
<Data>
</Data>
<Data>
C:\Users\jhjkh\AppData\Local\Temp\WER82F1.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\jhjkh\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_c97eae40a4738d29913b62f1a39cdab4bc72bcce_0ab9a5db</Data>
<Data>
</Data>
<Data>0</Data>
<Data>18ca9fa1-0c8c-11e0-8485-000272ab6b3c</Data>
<Data>0</Data>
</EventData>
</Event>

Edited by double5490, 21 December 2010 - 03:28 PM.

[rshaffer61]

Tutorial for running chkdsk in Win 7 located HERE.