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New Netbook - Strange Startup Software


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#1
travelislife

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Hi,

After my MSI U100 served me well I have bought the U160 with 6 cell battery and 250 GB hard drive. Now I bought this netbook through buy.com when in the states. Upon start up some interesting things have occured:

1. The language was all in chinese (I changed all language and location settings to English)
2. There are a bunch of diagnostics tools which are running on startup (NBTest?) which are all in chinese. I have attached a screenshot.
3. Now the strangest thing is that it is loaded with Windows 7 Ultimate instead of starter edition!

Now everything on the netbook is running fine, except there are some folders through my documents that I can't access and I don't know how to uninstall all of the test programs as they are all in chinese.

It is as if they were half way through the diagnostics and didn't finish. One thing is when I click on 'Change time and date settings' from the taskbar it doesn't let me and pops up with the 'diskprotector' on the taskbar with a lot of chinese.

Now should I be worried about any of this (pre installed tracking software?), any idea how to uninstall this or has anyone ever come across something similar?

Cheers

P.S. This site isn't working with Firefox, couldn't attach file or see the Options section

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#2
SpywareDr

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It's defective, return it.

Buy.com > Return Policy
http://www.buy.com/r...p.asp?loc=67219
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#3
travelislife

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What makes you say it is defective? Unfortunately I am not in the states anymore so it would be very hard for me to return it.
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#4
SpywareDr

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What makes you say it is defective?

Simply because it is apparently not working as it should be ... straight out of the box.


Unfortunately I am not in the states anymore so it would be very hard for me to return it.

Sorry to hear that. Have you tried MSI tech support?
http://us.msi.com/su...TechSupport.asp
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#5
travelislife

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What makes you say it is defective?

Simply because it is apparently not working as it should be ... straight out of the box.


Unfortunately I am not in the states anymore so it would be very hard for me to return it.

Sorry to hear that. Have you tried MSI tech support?
http://us.msi.com/su...TechSupport.asp


Yep too true SpywareDr it should have worked straight out of the box you are right! Just annoying as all hardware does seem to be working fine.

I have lodged a message with the tech support now outlining the same above. They have worldwide warranty service (I am located in Australia) so should be ok, will see what plays out and let you know how I go.
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#6
SpywareDr

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Excellent. Let's us know how they treat you ...
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