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IRQL_NOT_LESS_OR_EQUAL...Classic bluescreen


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#1
Per Sindre

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Alright.. This bluescreen appeared the first time a month ago when my girlfriend was playing Oblivion. (I've never seen it before, and as far as I remember I hadn't installed any new drivers recently either.) After that first time, it has re-surfaced many many..MANY times.

I thought it was my RAM that was physically destroyed, so I bought some new and booted with that now. Didn't fix the problem.

I have AVG Free, Nvidia GeForce, AMD processor, and a Gigabit motherboard. I am sure I have one or several dumps from the concrete error, although I'm not sure where to find it. I pray that someone will try to help me locate the real issue here. Right now, the computer is useless. (I can't play any 3D-games)


Thanks,

Per Sindre Larsen
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#2
Per Sindre

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Here's the first bluescreen I got:


Created by using BlueScreenView

Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Computer Name Full Path Processors Count Major Version Minor Version Dump File Size
Mini112910-01.dmp 29.11.2010 22:02:32 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc000001d 0x90383c2f 0x805ecbb8 0x00000000 sptd.sys sptd.sys+11037 32-bit C:\Windows\Minidump\Mini112910-01.dmp 2 15 6001 160 480




Here's the last one:

Created by using BlueScreenView

Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Computer Name Full Path Processors Count Major Version Minor Version Dump File Size
Mini122210-02.dmp 22.12.2010 20:27:02 DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 0x83977c2f 0x00000006 0x00000008 0x83977c2f ntkrnlpa.exe ntkrnlpa.exe+5adc4 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6001.18488 (vistasp1_gdr.100608-0458) 32-bit C:\Windows\Minidump\Mini122210-02.dmp 2 15 6001 160 544

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#3
Amlak

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Does the blue screen appear only when playing games? Or does it happen randomly at any time the computer is on?

Download BlueScreenView from the following link:

http://majorgeeks.co...View_d6200.html

Run the program and select all the items listed (Edit -> Select All) and have them saved to a txt file on the Desktop (File -> Save Selected Items). Post the contents of the txt file here.

EDIT: Just saw your second post. Hold on.

Edited by Amlak, 27 December 2010 - 08:02 PM.

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#4
Per Sindre

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Computer does seem stable. It happens when I play, specifically League of Legends and Darkfall. And it does happen EVERY time I play. With League of Legends, I can usually play for 30-40 minutes before bluescreen strikes, and computer reboots. Then I reconnect, and it usually happens again within 5minutes.
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#5
Amlak

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The logs don't help much unfortunately. So we're going to have to do some trial and error.

Uninstall AVG and see what happens.

If the problem persists, update the drivers for the video card.
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#6
Amlak

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Also, uninstall Daemon Tools while you're at it.
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#7
Per Sindre

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I did update the video-drivers.
I bought new RAM aswell.

I'll try uninstalling AVG. What about disabling the "Cool'n Quiet" technology? Since I see that the amdk8v.sys file (or something) shows up in the bluescreens, and it governs Cool'n Quiet technology from what I understand.
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#8
Amlak

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Doesn't hurt to try. But let's do things step by step so we know what's the culprit.

Just try playing any of the games with AVG completely uninstalled.
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#9
Per Sindre

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Well, I tried uninstalling AVG and disabling "Cool'n Quiet" technology. The strange thing is, it seemed to work fine for about 30minutes in game. Then computer just crashed. No bluescreen, just got "stuck", where nothing would respond. Had to manually reboot it. My computer has never crashed like this before by the way.
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#10
Amlak

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Have the Run dialog box come up by pressing and holding the Windows logo key (on the keyboard) and then press R.

Type in:

eventvwr

Do you see any hints in the event logs?
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#11
Per Sindre

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No idea what I'm looking for :D
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#12
Amlak

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Download Windows Event Viewer Plus 1.0 from the following link:

http://majorgeeks.co...Plus_d6688.html

That should make things easier, I guess. Try to find out how to export the entries to a text file so that you may post the contents here. I don't have access to any Windows Vista/7 at the moment so unable to test it myself.
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#13
Per Sindre

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It won't run. Says something about a missing file ;/
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#14
Amlak

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Ok, re-enable Cool 'n Quiet but leave AVG uninstalled. What's the outcome?

Also, it seems you have some "Registry Cleaner" program installed on your system, am I right? If the problem continues, uninstall that program also.
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#15
Per Sindre

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I have just gotten home from work, and ran an application I downloaded yesterday called "Advanced SystemCare". It seems like a fine app, whether it can fix this problem or not. Anyway, it generated a "HiJack Log" which I can post here, before I go on with the steps you suggested. Here it goes:


Logfile of Advanced SystemCare 3 Security Analyzer
Scan saved at 23:16:54, on 29.12.2010
Platform: Windows Vista (WinNT 6.0)
MSIE: Internet Explorer v7.0 (7.0.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
D:\Sindre\Prog\Advanced SystemCare 3\AWC.exe
D:\Sindre\Prog\Game Booster\GameBox.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Mobile Stream\EasyTether\easytthr.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
D:\Sindre\Prog\Firefox\firefox.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchFilterHost.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Skype add-on (mastermind) - {42A7CE31-CEE7-4CCE-A060-A44A7E52E062} - D:\Sindre\Spill\DARKAG~1\KEYBOA~1\kie.dll
O2 - BHO: Skype add-on (mastermind) - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Skype add-on (mastermind) - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - D:\Sindre\Prog\Free Download Manager\iefdm2.dll
O2 - BHO: Skype add-on (mastermind) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: - -
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [EasyTether] "C:\Program Files\Mobile Stream\EasyTether\easytthr.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: Download video with Free Download Manager - file://D:\Sindre\Prog\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Nedlasting alle med Free Nedlasting Manager - file://D:\Sindre\Prog\Free Download Manager\dlall.htm
O8 - Extra context menu item: Nedlasting med Free Nedlasting Manager - file://D:\Sindre\Prog\Free Download Manager\dllink.htm
O8 - Extra context menu item: Nedlasting valgte med Free Nedlasting Manager - file://D:\Sindre\Prog\Free Download Manager\dlselected.htm
O9 - Extra button: &Blogg dette i Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} -
O9 - Extra button: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} -
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} -
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://download.micr...heckControl.cab
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zon...kr.cab56986.cab
O16 - DPF: {233C1507-6A77-46A4-9443-F871F945D258} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace....ploader1006.cab
O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zon...wn.cab56986.cab
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab Class) - http://www.nvidia.co.../sysreqlab2.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Plug-in 1.6.0_22) - http://java.sun.com/...indows-i586.cab
O16 - DPF: {8C292180-8BB2-495F-B94B-89FE9F2B530A} (ccr_downloader Control) - http://rfonline-full..._downloader.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zon...nt.cab56907.cab
O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} (Java Plug-in 1.6.0_07) - http://java.sun.com/...indows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} (Java Plug-in 1.6.0_22) - http://java.sun.com/...indows-i586.cab
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} (Java Plug-in 1.6.0_22) - http://java.sun.com/...indows-i586.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - http://fpdownload2.m...ent/swflash.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zon...er.cab56986.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour-tjeneste (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - D:\Sindre\Spill\Dragon Age\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: FABS - Helping agent for MAGIX media database (Fabs) - MAGIX AG - C:\Program Files\Common Files\MAGIX Services\Database\bin\FABS.exe
O23 - Service: Firebird Server - MAGIX Instance (FirebirdServerMAGIXInstance) - MAGIX® - C:\Program Files\Common Files\MAGIX Services\Database\bin\fbserver.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildGames\Game Console - WildGames\GameConsoleService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: Performance Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PnkBstrA - Unknown - C:\Windows\system32\PnkBstrA.exe
O23 - Service: Sony Ericsson PCCompanion - Avanquest Software - C:\Program Files\Sony Ericsson\Sony Ericsson PC Companion\PCCService.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - StarWind Software - D:\Sindre\Prog\Alcohol 120\StarWind\StarWindServiceAE.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: Update Center Service (UpdateCenterService) - NVIDIA - C:\Program Files\NVIDIA Corporation\System Update\UpdateCenterService.exe
O23 - Service: Cisco AnyConnect VPN Agent (vpnagent) - Cisco Systems, Inc. - C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown - %ProgramFiles%\Windows Media Player\wmpnetwk.exe

Thanks for the persistance :D
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