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Can't remove program


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#1
RecaBeccA

RecaBeccA

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Okay, well, when my brother had his iPod, the iTunes on my desktop was linked to his iPod.
However, he broke his iPod, so he can no longer use it. And my WiFi isn't working, so I can't download iTunes to my laptop. So, the desktop it is...
Deleting the current iTunes is the problem. When I plug my iPod into the computer, just to charge it, a message pops up with iTunes, saying my iPod requires a version later than 8.0. Which is no problem. However, when I go to delete the current iTunes, windows says I can't uninstall a program, because one is already in the process of downloading, but I'm not downloading anything that I'm aware of.
I tried this a few months ago as well, and the same "...in the process of" message came up. I ignored it at the time, and just didn't get new music. But I'm getting desperate. lol Please help!


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#2
rshaffer61

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Hello RecaBeccA.... Welcome to
GeeksToGo, :D
;) ;)

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
  • Please understand we are all volunteers and we are not here all the time.
  • Sometimes it may be a extended amount of time to get back to you. If it has been
    more then 3 days please shoot me a PM and I will try to get back to you quickly
    then.
  • Please do the following and supply the requested information as needed. If you
    don't understand my instructions please ask and I will try to explain them
    clearer for you.
  • Do not attempt any steps unless instructed or ask before to
    make sure they will not cause any further issues.



Give this a try:

Download and install Revo Uninstaller
  • Double click the Revo Uninstaller icon on your desktop to start the program
  • Scroll through the listed programs and Right Click on the program you wish to uninstall
  • From the pop out menu choose Uninstall
  • Click Yes to the confirmation dialogue
  • In the next window select the Advanced mode
  • Click Next to start uninstalling the program
  • Answer Yes to confirm the uninstall
  • When the program has completed the four steps, click Next to allow the program to search for leftovers
  • Once complete, click Next, then Finish
  • Repeat the above steps for any other programs you wish to remove.


http://www.revouninstaller.com/
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#3
RecaBeccA

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Thank you! I'll try this once I get the administrator password.
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#4
rshaffer61

rshaffer61

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Let me know how it works for you.
Hopefully this will resolve the issue quick for you. :D
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