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windows 7 and blue screen of death


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#31
fidai

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==================================================
Dump File : 010511-21138-01.dmp
Crash Time : 1/5/2011 6:17:22 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000096
Parameter 2 : fffff800`02a779a6
Parameter 3 : fffff880`0aa8cea0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\010511-21138-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,496
==================================================
I did hid windows services as u asked, i have a feeling my motherboard is dmged :D
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#32
rshaffer61

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Hmm a new one now. I found the explanation below for it. Again it points to a driver issue.

Error Message:

STOP: 0x0000003B (parameter, parameter, parameter, parameter) SYSTEM_SERVICE_EXCEPTION
Explanation:

This is a Windows 2000 Executive character-mode STOP message. It indicates an exception was raised in a system service which was not handled by the system service.
User Action:

If this is the first time you have booted after installing new hardware, remove the hardware and boot again. Check the Microsoft Hardware Compatibility List to verify that the hardware and its drivers are compatible with Windows 2000. For information about the hardware, contact the supplier. If you are installing Windows 2000 for the first time, check the Windows 2000 system requirements, including the amount of RAM and disk space required to load the operating system. Also, check the Hardware Compatibility List to verify that the system can run Windows 2000. If Windows 2000 is loaded and no new hardware has been installed, reboot with recovery options set to create a dump file. If the message continues to appear, select the Last Known Good option when you reboot. If there is no Last Known Good configuration, try using the Emergency Repair Disk. If you do not have an Emergency Repair Disk, contact your technical support group.



Tell you what, can you open the Msconfig Service window and make sure the Microsoft stuff is still hidden. Then make sure I can see everything you unchecked and get a screenshot of it. Attach it to your next post and I can see if there is something there we need to turn back on. Other then this did the game run ok and if so for how long before the error showed up?
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#33
fidai

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Ok here the screenshot.

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  • msconfig screen.jpg

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#34
rshaffer61

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andrea adi filter services

This service is from the company that makes Andrea headsets and microphones, which are well regarded for use with speech recognition and other computer applications. It is possible that this service allows use of source-tracking microphone arrays.
AEADIFilters service


Do you have a Andrea Headset or Microphone?
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#35
rshaffer61

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nvidia driver helper service

Not needed and it is up to you if you want to enable it.
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#36
fidai

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I have a a zalman mic and a beyerdynamic headphone, no clue what andrea is :D

If u say not need i disable ofc ;)

Edited by fidai, 05 January 2011 - 01:35 PM.

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#37
rshaffer61

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I see no need to have the Andrea running then since you have neither the microphone or headset the service is there to support. Just something else to take of system resources that is not needed.
Wise choice. :D
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#38
fidai

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I see no need to have the Andrea running then since you have neither the microphone or headset the service is there to support. Just something else to take of system resources that is not needed.
Wise choice. :D


I have them all disabled now, so far that one i posted was my last bluescreen.
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#39
rshaffer61

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Was that while playing a game?
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#40
fidai

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Was that while playing a game?


yes , while playing world of warcraft. Am playing in meanwhile also.
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#41
rshaffer61

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OK it looks like we're zeroing in on the culprit now. :D
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#42
fidai

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==================================================
Dump File : 010611-20202-01.dmp
Crash Time : 1/5/2011 11:07:15 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`04730cf7
Parameter 3 : fffff880`0612d6a8
Parameter 4 : fffff880`0612cf10
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1ded3
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\010611-20202-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,472
==================================================

our newest bluescreen :D
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#43
rshaffer61

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Hmm ok that error seems to be a very vague one but one of the resolutions I keep seeing is that the drivers for the video card may be a 32 bit version instead of a 64 bit version.
Can you verify that by going HERE and getting the Win7 Driver Verifier since that is what your system is running.
Then go HERE and read the Microsoft article on the verifier.
I'm not sure if it will save a log or what so you might have to watch it. If by chance it does save a log please attach it to your next post. If not let me know if it does find a problem.
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#44
fidai

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I couldnt find any log but here is pic , dunno for sure this what u wanted.

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  • verifier.jpg

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#45
rshaffer61

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OK that didn't help much.
Right click on your My Computer
Go to Properties then click on Advanced System Settings
Click on Hardware then Device Manager
Now click the + next to Display Adapter and here is our graphics card name.
Right click on that and then go to Properties
Now you need to find where it shows the driver version and post the actual
Video Card, Driver version and if it is 32 or 64 bit.
I then can check if it is the right version and bit for you.
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