[jimfdowning]

Hi

Just recieved 2 sticks of 1gb ram to upgrade my 2gb machine to 4gb.

I used the Crucial scanner and ordered through Crucial.

Having put the ram in the free slots and doing a properties on the PC it shows the full 4gb but with only 1.96 of usuable ram?.

I am running Windows 7 64bit

Mobo Gigabyte GA-EG41MF-US2H which supports upto 8gb of ram

Can anyone help me sort this out please

Thankyou

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Edited by jimfdowning, 07 January 2011 - 07:31 AM.

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Take a look at this Microsoft Knowledge Base article that describes your problem and possible resolutions.

[Spyderturbo007]

Take a look at this Microsoft Knowledge Base article that describes your problem and possible resolutions.

[jimfdowning]

Hi

I read the article and it's not very clear for a novice

Checked my resource monitor and it looks to me like the 2gb ive installed has been eaten up by Reserved hardware, but i'm not sure?

If that is so can I release that, seems a wasit of time upgrading if im only getting 1.96gb of 4gb

I upgraded my bios to see if that would work and it didn't also did the msconfig thing

My board does support 8gb and windows 7 should easily take 8gb

I'm at my wits end here

Thanks

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Edited by jimfdowning, 07 January 2011 - 12:15 PM.

[Spyderturbo007]

Sorry for the delay, but I stay away from computers on the weekends.

Anyway, please press the Windows Key + R and then type msconfig in the box that appears and hit enter. Click on the Boot tab and then the Advanced Button. Can you post a screen shot of that dialog box.

Edited by Spyderturbo007, 10 January 2011 - 07:08 AM.

[jimfdowning]

Hi

I know what the problem is

My mobo can't mix 2 double sided and 2 single sided ram cards.

The crucial scanner didn't recognise my 2 banks of double sided I already had installed

The memory experts .lol I think not

Thanks for your help

ps. The maximum memoery was unchecked

[Spyderturbo007]

I'm glad you got the problem solved. Thanks for posting back with the resolution. I'm sure it will help someone else in the future. I wonder if you can return the memory and just tell them it's the incorrect RAM for your system? I know that NewEgg will do that if you order the wrong thing. You are responsible for return shipping, but it's probably worth the couple dollars to send it back.

[jimfdowning]

Thanks