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#1
s3r01n0

s3r01n0

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I have an HP pavilion DV4 that, after typing in my password and logging in to windows 7 Home premium, loads for about over 1 min into a black screen without any graphical user interface. The only thing I can control is the mouse pointer on the screen. I cannot right click anything, and I tried pulling up task manager using control alt delete without any success. anytime I try to call in the task manager it doesn't load; it does absolutely nothing. The start up repair option wont run, and I'm afraid to perform a system restore that cannot be undone. Does anyone know of a fix for this? I am currently running Malwarebytes as I type for an analysis and so far it has found 24 virus in under 17 minutes. any help is appreciated. Thanks.
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#2
phillpower2

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Hi there,
You need to follow the self help guide here first http://www.geekstogo...cleaning-guide/ If after doing this the system is still infected you need to start a new topic on the Malware Forum as those issues are not dealt with here, provide them with a link to here to show them what if any steps you may have taken.

and I'm afraid to perform a system restore that cannot be undone

If you are afraid that you may lose valuable data you could remove the HDD and then use an external USB HDD enclosure to copy the data to another computers HDD but only after you are malware free and if the issue is not resolved obviously.

Edited by phillpower2, 09 January 2011 - 04:09 AM.

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#3
s3r01n0

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Thanks to everyone. I appreciate your guidance. I will create a topic in the malware forum with an otl log.
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