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[Referred]Ad-Aware scan freezing


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#1
mpbmari

mpbmari

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When trying to run Ad-Aware SE, it freezes when it comes to C:\\WINDOWS\SoftwareDistribution|Downloads|6ca7b3a8efd5a9b6f87ff

I can not find any information on this file online. Could you please advise? The PC I am working on has MULTIPLE spyware and adware problems and is not currently updated with XP SP2.

Thank you!
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#2
don77

don77

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Hi and welcome

Please download Download CCleaner and install.

Please run CCleaner to assist in this process.
(Setup: go to >options > settings > Uncheck "Only delete files in Windows Temp folders older than 48 hours" for cleaning malware files!)

* C:\Windows\Temp\
* C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <- This will delete all your cached internet content including cookies.
* C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files\
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temp\
* Empty your "Recycle Bin".


[*]Restart your computer,

In order to assist you, we need to see the log from an Ad-Aware SE 1.05 full system scan.

Important Note! Before performing a scan, be sure that you have the most recent definitions file by using WebUpdate. (Click on the Globe icon, Click connect, Click OK, Click Finish.) At this current point *SE1R47 24.05.2005 * is the most recent definition file.

Ad-Aware SE comes preconfigured with default options so we need you to make only one change. Please deselect "Search for negligible risk entries" as negligible risk entries (MRU's) are not considered to be a threat. This option can be changed when choosing your scan type.

Select "Perform Full System Scan" and press "Next". When the scan has completed, click "Show Logfile".

Please copy/paste the complete log file here using the reply button. Don't quarantine or remove anything at this time, just post a complete logfile. This sometimes takes 2-3 posts to get it all posted. You will know you are at the end when you see the "Summary of this scan" information has been posted.

When you have posted your log here, Team Lavasoft can advise on what to do next.

Please post back if you have any questions or other problems

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#3
mpbmari

mpbmari

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I have followed your instructions, but can still not get Ad-Aware to scan past this file.

C:\\WINDOWS\SoftwareDistribution|Downloads|6ca7b3a8efd5a9b6f87ff

It gets to this point then freezes. I have even let it go for several hours and it will not go past this point.

Please help!
Thanks!
Mari
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#4
don77

don77

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Disregard

Edited by don77, 30 May 2005 - 05:30 PM.

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#5
Guest_Andy_veal_*

Guest_Andy_veal_*
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Hello and Welcome

There are a number of options we can use in this situation. Firstly, please make sure you have the latest definition file: SE1R48 30.05.2005

We highly suggest doing a Disk Defragmentation and follow it with a thorough Check or Scan Disk, depending upon your version of Windows.

You could try scanning in: Safe mode

Another option is to try a command line:
1. Click "Start" > select "Run" > type the text shown in bold below (including the quotation marks and with the same spacing as shown)

"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnuke

Click OK.

Please note that the path above is of the default installion location for Ad-aware SE, if this is different, please adjust it to the location that you have installed it to.

2. When the scan has completed, select Next.
3. In the Scanning Results window, select the "Scan Summary" tab.
4. Check the box next to each "target family" you wish to remove.
5. Click next, Click OK.

If you still have a problem, cancel BEFORE the scan reaches the point of stalling -- say after 20 objects are detected. Then click cancel and click on the logfile. Remove any objects you choose and rescan. Again stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it.

Please let us know how you make out and which option worked.

All the best

Andy
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#6
mpbmari

mpbmari

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Hello!

Here is my Ad-Aware log (finally) as requested.

FYI...the scan is coming back with nothing, but my TrendMicro is giving me warning messages that it is finding the following:

Look2me.A in the following:

C:\\windows\system32\6mo4svc.dll
C:\\windows\system32\aid.dll
C:\\windows\system32\aad.dll
C:\\windows\system32\aed.dll
C:\\windows\system32\ahtiveds.dll

And

apropos.51

C:\\windows\system32\sofpolcy.exe

Thanks!!
Mari

++ Begin Ad-Aware Log ++

Ad-Aware SE Build 1.06r1
Logfile Created on:Tuesday, May 31, 2005 3:46:55 PM
Created with Ad-Aware SE Personal, free for private use.
Using definitions file:SE1R49 31.05.2005
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Definition File:
=========================
Definitions File Loaded:
Reference Number : SE1R49 31.05.2005
Internal build : 57
File location : C:\Program Files\Lavasoft\Ad-Aware SE Personal\defs.ref
File size : 481469 Bytes
Total size : 1455496 Bytes
Signature data size : 1423833 Bytes
Reference data size : 31151 Bytes
Signatures total : 40572
CSI Fingerprints total : 902
CSI data size : 31096 Bytes
Target categories : 15
Target families : 692


Memory + processor status:
==========================
Number of processors : 1
Processor architecture : Intel Pentium IV
Memory available:19 %
Total physical memory:130544 kb
Available physical memory:24492 kb
Total page file size:320904 kb
Available on page file:68540 kb
Total virtual memory:2097024 kb
Available virtual memory:2044320 kb
OS:Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)

Ad-Aware SE Settings
===========================
Set : Search for low-risk threats
Set : Safe mode (always request confirmation)
Set : Scan active processes
Set : Scan registry
Set : Deep-scan registry
Set : Scan my IE Favorites for banned URLs
Set : Scan my Hosts file

Extended Ad-Aware SE Settings
===========================
Set : Obtain command line of scanned processes
Set : Scan registry for all users instead of current user only
Set : Always try to unload modules before deletion
Set : During removal, unload Explorer and IE if necessary
Set : Let Windows remove files in use at next reboot
Set : Delete quarantined objects after restoring
Set : Include basic Ad-Aware settings in log file
Set : Include additional Ad-Aware settings in log file
Set : Play sound at scan completion if scan locates critical objects


5-31-2005 3:46:55 PM - Scan started. (Full System Scan)

Listing running processes
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

#:1 [smss.exe]
ModuleName : \SystemRoot\System32\smss.exe
Command Line : n/a
ProcessID : 532
ThreadCreationTime : 5-31-2005 12:53:25 PM
BasePriority : Normal


#:2 [csrss.exe]
ModuleName : \??\C:\WINDOWS\system32\csrss.exe
Command Line : C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestTh
ProcessID : 616
ThreadCreationTime : 5-31-2005 12:53:30 PM
BasePriority : Normal


#:3 [winlogon.exe]
ModuleName : \??\C:\WINDOWS\system32\winlogon.exe
Command Line : winlogon.exe
ProcessID : 640
ThreadCreationTime : 5-31-2005 12:53:31 PM
BasePriority : High


#:4 [services.exe]
ModuleName : C:\WINDOWS\system32\services.exe
Command Line : C:\WINDOWS\system32\services.exe
ProcessID : 684
ThreadCreationTime : 5-31-2005 12:53:34 PM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Services and Controller app
InternalName : services.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : services.exe

#:5 [lsass.exe]
ModuleName : C:\WINDOWS\system32\lsass.exe
Command Line : C:\WINDOWS\system32\lsass.exe
ProcessID : 696
ThreadCreationTime : 5-31-2005 12:53:34 PM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : LSA Shell (Export Version)
InternalName : lsass.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : lsass.exe

#:6 [svchost.exe]
ModuleName : C:\WINDOWS\system32\svchost.exe
Command Line : C:\WINDOWS\system32\svchost -k DcomLaunch
ProcessID : 896
ThreadCreationTime : 5-31-2005 12:53:39 PM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:7 [svchost.exe]
ModuleName : C:\WINDOWS\system32\svchost.exe
Command Line : C:\WINDOWS\system32\svchost -k rpcss
ProcessID : 984
ThreadCreationTime : 5-31-2005 12:53:40 PM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:8 [svchost.exe]
ModuleName : C:\WINDOWS\System32\svchost.exe
Command Line : C:\WINDOWS\System32\svchost.exe -k netsvcs
ProcessID : 1020
ThreadCreationTime : 5-31-2005 12:53:40 PM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:9 [svchost.exe]
ModuleName : C:\WINDOWS\System32\svchost.exe
Command Line : C:\WINDOWS\System32\svchost.exe -k NetworkService
ProcessID : 1088
ThreadCreationTime : 5-31-2005 12:53:40 PM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:10 [svchost.exe]
ModuleName : C:\WINDOWS\System32\svchost.exe
Command Line : C:\WINDOWS\System32\svchost.exe -k LocalService
ProcessID : 1160
ThreadCreationTime : 5-31-2005 12:53:41 PM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:11 [spoolsv.exe]
ModuleName : C:\WINDOWS\system32\spoolsv.exe
Command Line : C:\WINDOWS\system32\spoolsv.exe
ProcessID : 1304
ThreadCreationTime : 5-31-2005 12:53:45 PM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Spooler SubSystem App
InternalName : spoolsv.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : spoolsv.exe

#:12 [compaq-rba.exe]
ModuleName : C:\Program Files\COMPAQ\Compaq Advisor\bin\compaq-rba.exe
Command Line : "C:\Program Files\COMPAQ\Compaq Advisor\bin\compaq-rba.exe"
ProcessID : 1440
ThreadCreationTime : 5-31-2005 12:53:46 PM
BasePriority : Normal
FileVersion : 1, 0, 0, 664
ProductVersion : 1, 0, 0, 664
ProductName : NeoPlanet RBA
CompanyName : NeoPlanet
FileDescription : RBA
InternalName : RBA
LegalCopyright : Copyright © 2001
OriginalFilename : RBA.exe

#:13 [nmssvc.exe]
ModuleName : C:\WINDOWS\System32\NMSSvc.exe
Command Line : C:\WINDOWS\System32\NMSSvc.exe
ProcessID : 1508
ThreadCreationTime : 5-31-2005 12:53:47 PM
BasePriority : Normal
FileVersion : 2.1.9.0
ProductVersion : 2.1.9.0
ProductName : NMS
CompanyName : Intel Corporation
FileDescription : NMS Module
InternalName : NMS Module
LegalCopyright : Copyright © 2000-2002 Intel Corp. All Rights Reserved

#:14 [nvsvc32.exe]
ModuleName : C:\WINDOWS\System32\nvsvc32.exe
Command Line : C:\WINDOWS\System32\nvsvc32.exe
ProcessID : 1544
ThreadCreationTime : 5-31-2005 12:53:48 PM
BasePriority : Normal
FileVersion : 6.14.10.5216
ProductVersion : 6.14.10.5216
ProductName : NVIDIA Driver Helper Service, Version 52.16
CompanyName : NVIDIA Corporation
FileDescription : NVIDIA Driver Helper Service, Version 52.16
InternalName : NVSVC
LegalCopyright : © NVIDIA Corporation. All rights reserved.
OriginalFilename : nvsvc32.exe

#:15 [pcctlcom.exe]
ModuleName : C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
Command Line : C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
ProcessID : 1576
ThreadCreationTime : 5-31-2005 12:53:48 PM
BasePriority : Normal
FileVersion : 12.10.0.1034
ProductVersion : 12.10.0
ProductName : Trend Micro Internet Security
CompanyName : Trend Micro Incorporated.
FileDescription : PcCtlCom Module
InternalName : PcCtlCom
LegalCopyright : Copyright © 1995-2004 Trend Micro Incorporated. All rights reserved.
LegalTrademarks : Copyright © Trend Micro Incorporated.
OriginalFilename : PcCtlCom.EXE

#:16 [scsiaccess.exe]
ModuleName : C:\WINDOWS\System32\ScsiAccess.EXE
Command Line : C:\WINDOWS\System32\ScsiAccess.EXE
ProcessID : 1644
ThreadCreationTime : 5-31-2005 12:53:50 PM
BasePriority : Normal


#:17 [snmp.exe]
ModuleName : C:\WINDOWS\System32\snmp.exe
Command Line : C:\WINDOWS\System32\snmp.exe
ProcessID : 1696
ThreadCreationTime : 5-31-2005 12:53:50 PM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : SNMP Service
InternalName : snmp.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : snmp.exe

#:18 [smagent.exe]
ModuleName : C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
Command Line : "C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe"
ProcessID : 1772
ThreadCreationTime : 5-31-2005 12:53:51 PM
BasePriority : Normal
FileVersion : 3, 2, 4, 0
ProductVersion : 3, 2, 4, 0
ProductName : SoundMAX service agent
CompanyName : Analog Devices, Inc.
FileDescription : SoundMAX service agent component
InternalName : SMAgent
LegalCopyright : Copyright © 2002
OriginalFilename : SMAgent.exe

#:19 [svchost.exe]
ModuleName : C:\WINDOWS\System32\svchost.exe
Command Line : C:\WINDOWS\System32\svchost.exe -k imgsvc
ProcessID : 1808
ThreadCreationTime : 5-31-2005 12:53:52 PM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:20 [tmntsrv.exe]
ModuleName : C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
Command Line : C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
ProcessID : 1848
ThreadCreationTime : 5-31-2005 12:53:53 PM
BasePriority : Normal
FileVersion : 12.10.0.1034
ProductVersion : 12.10.0
ProductName : Trend Micro Internet Security
CompanyName : Trend Micro Incorporated.
FileDescription : Tmntsrv
InternalName : Tmntsrv
LegalCopyright : Copyright © 1995-2004 Trend Micro Incorporated. All rights reserved.
LegalTrademarks : Copyright © Trend Micro Incorporated.
OriginalFilename : Tmntsrv.exe

#:21 [tmproxy.exe]
ModuleName : C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
Command Line : C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
ProcessID : 1884
ThreadCreationTime : 5-31-2005 12:53:53 PM
BasePriority : Normal
FileVersion : 1.0.0.1125
ProductVersion : 1.0.0
ProductName : Trend Micro Network Security Components 1.0
CompanyName : Trend Micro Inc.
FileDescription : TmProxy.exe
InternalName : TmProxy.exe
LegalCopyright : Copyright © 2001-2004 Trend Micro Inc. All rights reserved.
LegalTrademarks : Copyright © Trend Micro Inc.
OriginalFilename : TmProxy.exe

#:22 [tmpfw.exe]
ModuleName : C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
Command Line : C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
ProcessID : 520
ThreadCreationTime : 5-31-2005 12:54:29 PM
BasePriority : Normal
FileVersion : 2.0.0.1125
ProductVersion : 1.0.0
ProductName : Trend Network Security Component 1.0
CompanyName : Trend Micro Inc.
FileDescription : TmPfw
InternalName : TmPfw
LegalCopyright : Copyright © 2001-2004 Trend Micro Inc. All rights reserved.
LegalTrademarks : Copyright © Trend Micro Inc.
OriginalFilename : TmPfw.exe

#:23 [alg.exe]
ModuleName : C:\WINDOWS\System32\alg.exe
Command Line : C:\WINDOWS\System32\alg.exe
ProcessID : 2400
ThreadCreationTime : 5-31-2005 12:56:37 PM
BasePriority : Normal
FileVersion : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 5.1.2600.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Application Layer Gateway Service
InternalName : ALG.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : ALG.exe

#:24 [explorer.exe]
ModuleName : C:\WINDOWS\Explorer.EXE
Command Line : C:\WINDOWS\Explorer.EXE
ProcessID : 2076
ThreadCreationTime : 5-31-2005 8:00:22 PM
BasePriority : Normal
FileVersion : 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
ProductVersion : 6.00.2900.2180
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Windows Explorer
InternalName : explorer
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : EXPLORER.EXE

#:25 [jusched.exe]
ModuleName : C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
Command Line : "C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe"
ProcessID : 2592
ThreadCreationTime : 5-31-2005 8:00:35 PM
BasePriority : Normal


#:26 [smtray.exe]
ModuleName : C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
Command Line : "C:\Program Files\Analog Devices\SoundMAX\Smtray.exe"
ProcessID : 2540
ThreadCreationTime : 5-31-2005 8:00:36 PM
BasePriority : Normal
FileVersion : 3, 2, 10, 0
ProductVersion : 3, 2, 10, 0
ProductName : SoundMAX Integrated Digital Audio
CompanyName : Analog Devices, Inc.
FileDescription : SoundMAX System Tray
InternalName : SMTray
LegalCopyright : Copyright © 2001 Analog Devices
OriginalFilename : SMTray.exe

#:27 [pccguide.exe]
ModuleName : C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe
Command Line : "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
ProcessID : 4076
ThreadCreationTime : 5-31-2005 8:00:36 PM
BasePriority : Normal
FileVersion : 12.10.0.1014
ProductVersion : 12.10.0
ProductName : Trend Micro Internet Security
CompanyName : Trend Micro Incorporated.
FileDescription : PCCGuide
InternalName : PCCGuide
LegalCopyright : Copyright © 1995-2004 Trend Micro Incorporated. All rights reserved.
LegalTrademarks : Copyright © Trend Micro Incorporated.
OriginalFilename : PCCGuide

#:28 [hpztsb07.exe]
ModuleName : C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
Command Line : "C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe"
ProcessID : 2660
ThreadCreationTime : 5-31-2005 8:00:37 PM
BasePriority : Normal
FileVersion : 2,140,0,0
ProductVersion : 2,140,0,0
ProductName : HP DeskJet
CompanyName : HP
LegalCopyright : Copyright © Hewlett-Packard Company 1999-2002

#:29 [drvlsnr.exe]
ModuleName : C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
Command Line : "C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe"
ProcessID : 3648
ThreadCreationTime : 5-31-2005 8:00:38 PM
BasePriority : Normal
FileVersion : 1, 0, 0, 2
ProductVersion : 1, 0, 0, 2
ProductName : adi DrvListnr
CompanyName : adi
FileDescription : DrvListnr
InternalName : DrvListnr
LegalCopyright : Copyright © 2002
OriginalFilename : DrvListnr.exe

#:30 [carpserv.exe]
ModuleName : C:\WINDOWS\system32\carpserv.exe
Command Line : "C:\WINDOWS\system32\carpserv.exe"
ProcessID : 2072
ThreadCreationTime : 5-31-2005 8:00:38 PM
BasePriority : Normal
FileVersion : 4.06.14.00
ProductVersion : 4.06.14.00
ProductName : Conexant carpserv
CompanyName : Conexant Systems
FileDescription : carpserv
InternalName : carpserv
LegalCopyright : Copyright© Conexant Systems, Inc. 2002
OriginalFilename : carpserv.exe

#:31 [hpohmr08.exe]
ModuleName : C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
Command Line : "C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe"
ProcessID : 2712
ThreadCreationTime : 5-31-2005 8:00:43 PM
BasePriority : Normal
FileVersion : 4.2.0.170
ProductVersion : 002.000.000.170
ProductName : hp digital imaging - hp all-in-one series
CompanyName : Hewlett-Packard Co.
FileDescription : HP OfficeJet COM Device Objects
InternalName : HPOHMR08
LegalCopyright : Copyright © Hewlett-Packard Co. 1995-2001
OriginalFilename : HPOHMR08.EXE
Comments : HP OfficeJet <Homer> Series COM Device Objects

#:32 [hpotdd01.exe]
ModuleName : C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
Command Line : "C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe"
ProcessID : 380
ThreadCreationTime : 5-31-2005 8:00:43 PM
BasePriority : Normal
FileVersion : 1, 0, 0, 1
ProductVersion : 1, 0, 0, 1
ProductName : Hewlett-Packard hpotdd01
CompanyName : Hewlett-Packard
FileDescription : hpotdd01
InternalName : hpotdd01
LegalCopyright : Copyright © 2002
OriginalFilename : hpotdd01.exe

#:33 [hpoevm08.exe]
ModuleName : C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
Command Line : "C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe" -Embedding
ProcessID : 2388
ThreadCreationTime : 5-31-2005 8:01:04 PM
BasePriority : Normal
FileVersion : 4.2.0.170
ProductVersion : 002.000.000.170
ProductName : hp digital imaging - hp all-in-one series
CompanyName : Hewlett-Packard Co.
FileDescription : HP OfficeJet COM Event Manager
InternalName : HPOEVM08
LegalCopyright : Copyright © Hewlett-Packard Co. 1995-2001
OriginalFilename : HPOEVM08.EXE
Comments : HP OfficeJet COM Event Manager

#:34 [hposts08.exe]
ModuleName : C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
Command Line : "C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe" /CtxID "#Hewlett-Packard#hp psc 1200 series#1101073689" /Startup
ProcessID : 3328
ThreadCreationTime : 5-31-2005 8:01:09 PM
BasePriority : Normal
FileVersion : 4.2.0.170
ProductVersion : 002.000.000.170
ProductName : hp digital imaging - hp all-in-one series
CompanyName : Hewlett-Packard Co.
FileDescription : HP OfficeJet Status
InternalName : HPOSTS08
LegalCopyright : Copyright © Hewlett-Packard Co. 1995-2001
OriginalFilename : HPOSTS08.EXE
Comments : HP OfficeJet Status

#:35 [ad-aware.exe]
ModuleName : C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe
Command Line : "C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe"
ProcessID : 3652
ThreadCreationTime : 5-31-2005 8:46:22 PM
BasePriority : Normal
FileVersion : 6.2.0.236
ProductVersion : SE 106
ProductName : Lavasoft Ad-Aware SE
CompanyName : Lavasoft Sweden
FileDescription : Ad-Aware SE Core application
InternalName : Ad-Aware.exe
LegalCopyright : Copyright © Lavasoft AB Sweden
OriginalFilename : Ad-Aware.exe
Comments : All Rights Reserved

Memory scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 0


Started registry scan
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Registry Scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 0


Started deep registry scan
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Deep registry scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 0


Started Tracking Cookie scan
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»


Tracking cookie scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 0



Deep scanning and examining files (C:)
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Disk Scan Result for C:\
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 0


Scanning Hosts file......
Hosts file location:"C:\WINDOWS\system32\drivers\etc\hosts".
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

Hosts file scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
43 entries scanned.
New critical objects:0
Objects found so far: 0


4:01:47 PM Scan Complete

Summary Of This Scan
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
Total scanning time:00:14:52.390
Objects scanned:123780
Objects identified:0
Objects ignored:0
New critical objects:0
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#7
Guest_Andy_veal_*

Guest_Andy_veal_*
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Hosts file scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
43 entries scanned.


If your system is running a program which changes the hosts file or you have added listings to the hosts file then there is no need to check further. Otherwise, please download the "Host File Viewer" by Option^Explicit. It is a 65K program which will allow you to find/view/open/read/edit/restore to default settings your HOST file. Instructions are on the display screen of the program. Select the option to restore to default settings.
http://members.acces...sFileReader.zip
  • 0

#8
Guest_Andy_veal_*

Guest_Andy_veal_*
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Other than that, I will pass this over to HJT assistance.

:tazz:

*Thanks Don*
  • 0

#9
Guest_Andy_veal_*

Guest_Andy_veal_*
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Please follow the instructions located in Step Five: Posting a Hijack This Log. Post your HJT log as a reply to this thread, which has been relocated to the Malware Removal Forum for providing you with further assistance.

Kindly note that it is very busy in the Malware Removal Forum, so there may be a delay in receiving a reply. Please also note that HJT logfiles are reviewed on a first come/first served basis.
  • 0

#10
mpbmari

mpbmari

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Logfile of HijackThis v1.99.1
Scan saved at 10:00:29 PM, on 5/31/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\COMPAQ\Compaq Advisor\bin\compaq-rba.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Documents and Settings\User 1\My Documents\maintenance downloads\hijackthis\HijackThis.exe

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop...p/PCPitStop.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O23 - Service: Compaq Advisor (Compaq_RBA) - NeoPlanet - C:\Program Files\COMPAQ\Compaq Advisor\bin\compaq-rba.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Content Monitoring Tool (msCMTSrvc) - Unknown owner - C:\WINDOWS\system32\msCMTSrvc.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Norton Internet Security Proxy Service (SymProxySvc) - Unknown owner - C:\Program Files\Norton Internet Security\SymProxySvc.exe (file missing)
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
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