Unfortunately, the Auto Fix download ends prematurely, with a message "Automated Task Failed", and the tool is not installed or executed. (Also attempted from http://us.norton.com...0080521124356EN with the same result.) I have not found any other way to manually download and/or run the Auto Fix Tool.
I've researched the problem, including here at Geeks to Go, and tried a number of suggestions.
- I've already followed all the usual malware steps, being a previous supplicant here at Geeks to Go.
- Norton AntiVirus, SpySweeper, SpyBot Search & Destroy, Malwarebytes Anti-Malware, and SuperAntiSpyware all find nothing.
- HijackThis log appears clean to me, and I can post it if this is the correct location to do so.
- Windows Firewall is not on, and I have no other firewall applications.
- msconfig and regedit both confirm that the path name to ccapp.exe is correct and bounded by quotes.
- There is no ccregvfy.exe entry, but I don't know if that's applicable to this version.
- Administrative Tools > Services screen claims that the Auto-Protect Service is Started and Automatic, and so are the Core LC, Event Manager, Event Notification, and other Symantec services.
- The only recent system events that I can recall in the past week were one or more automated Windows updates, and the usual weekly downloads of updated definitions for the above mentioned tools.
- I did perform an uninstall and reinstall of Norton Internet Security. The PC then began to crash and restart itself repeatedly at the Windows Logon screen. I had to boot into Safe Mode, and then restore prior to the uninstall, to escape from that. I hope I don't have to try that again.
I'd prefer not to upgrade to a newer version of NAV (yes, it's the $$$) if this can be fixed.
I did find the following tantalizing statement, by user "Michelle", in topic "12070-virus-disables-norton-auto-protect-resolved" from 2005: "I know how to fix auto-protect on Norton. Something removes a file from Startup that it needs for auto-protect. Just a simple registry edit is all it takes to put the file back into Startup." However, Michelle did not provide the details, and I haven't found anything like that in my research.
I am running Windows XP Home SP3, on an AMD Sempron 140 processor.
Any help would be appreciated. Thanks ! ~ Bill ~