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Problems with uninstalling software


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#1
nicacola

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When I try to uninstall certain program the windows installer comes up and says the feature you are trying to use is on a network that is unavailable
Click ok to try again, or enter an alternate path to a folder containing the installation package iTunes.msi in the box below.
This just started to do this don't really understand y but it does it with quit a few programs any suggestions would be nice!!!!
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#2
Macboatmaster

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Go Start run and type "services.msc"
Scroll down to Windows installer.
Double click that entry - what is startup type please.
If NOT manual click the arrow at the right hand side and select manual. The click Apply and OK as required
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#3
nicacola

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It is manual already
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#4
Macboatmaster

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http://www.microsoft...&displaylang=en

Download and install this please.
Be careful that you install the correct version
If the XP is 32 bit you want the last download on the list.

Here is how to determine. You most likely have 32 bit but please check.

1. Click Start, and then right click My Computer click Properties

2. On the General tab. The operating system is displayed as follows:
* For a 64-bit version operating system: Windows XP Professional x64 Edition Version < Year> appears under System.
* For a 32-bit version operating system: Windows XP Professional Version <Year> appears under System.

Edited by Macboatmaster, 24 January 2011 - 09:09 PM.

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#5
nicacola

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k I did that but the same thing is still coming up when I try to uninstall
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#6
nicacola

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Btw the same thing comes up when my computer tries to install the automatic updates too
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#7
Macboatmaster

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When did this start please.
Is that tied in with the installation of any new programs, driver updates etc.
Can it be connected with the install of ANY REGISTRY CLEANING PROGRAMS. BOOSTER PROGRAMS ETC.

Open My Computer, right click the HDD carrying Windows, click properties, click tools, click error checking, click check now.
Click to check both boxes - ie. Fix file system errors and scan for and attempt repair etc.
Click Start. Agree the message to run on restart and do so.
This is a five stage check - do not interrupt it.

When the computer restarts go start, control panel, administrative functions, event viewer, and click application on the left hand pane. On the main window scroll to the first - ie from the top - winlogon. Double click that entry and that will be the chkdsk results. Pls post the main details. You may screenshot it if you know how.
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#8
nicacola

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ok here it is not sure which one u wanted:


Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 1/25/2011
Time: 3:55:55 PM
User: N/A
Computer: SNAPRHD
Description:
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up instance tags for file 0x67e4.
Cleaning up instance tags for file 0x73af.
Cleaning up instance tags for file 0x73b1.
Cleaning up instance tags for file 0x73f6.
Cleaning up instance tags for file 0x99bb.
Cleaning up instance tags for file 0x9a67.
Cleaning up minor inconsistencies on the drive.
Cleaning up 1000 unused index entries from index $SII of file 0x9.
Cleaning up 1000 unused index entries from index $SDH of file 0x9.
Cleaning up 1000 unused security descriptors.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
Windows has made corrections to the file system.

156280288 KB total disk space.
38988868 KB in 99659 files.
50044 KB in 11206 indexes.
0 KB in bad sectors.
265528 KB in use by the system.
65536 KB occupied by the log file.
116975848 KB available on disk.

4096 bytes in each allocation unit.
39070072 total allocation units on disk.
29243962 allocation units available on disk.

Internal Info:
80 f2 02 00 1a b1 01 00 c2 b9 02 00 00 00 00 00 ................
6c 01 00 00 02 00 00 00 21 0b 00 00 00 00 00 00 l.......!.......
0c 85 69 0a 00 00 00 00 88 d9 fd 77 00 00 00 00 ..i........w....
48 8c 7a 1f 00 00 00 00 c8 83 53 83 05 00 00 00 H.z.......S.....
34 9f dd 90 04 00 00 00 18 67 86 bd 0a 00 00 00 4........g......
10 b9 9f 96 00 00 00 00 a0 38 07 00 4b 85 01 00 .........8..K...
00 00 00 00 00 10 b1 4b 09 00 00 00 c6 2b 00 00 .......K.....+..

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.
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#9
Macboatmaster

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FIRSTLY PLEASE check that when you open a browser it GOES to your usual home page.

If it does not do so, after resetting your home page please POST to that effect and leave the rest of my suggestions.


There are no serious errors on that chkdsk report.
See this article please
I have sent it as a link to save me a page of typing.
Please work through the article under resolution, ignoring the aspects relating to the CD installations ad these are not relevant of course.
http://support.micro...com/kb/2438651/

In summary check you are signed on as an administrator.
Check the four aspects Microsoft Installer.
Unregister and reregister the installer.
Perform the clean boot
ENSURING you recheck the ability to uninstall itunes and update windows as shown.

WHEN YOU REACH the entries on the link for advanced users please DO NOT attempt those at this stage.

Edited by Macboatmaster, 25 January 2011 - 07:37 PM.

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#10
nicacola

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I tried everything and it is still doing the same thing it was.
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#11
Macboatmaster

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Send me a screenshot please of your current msconfig general page. and your startup page. BEFORE you do this please.
That is open msconfig. press print screen key. Go start programs accessories paint, click edit and paste, then file and save as, change to jpeg. Then attach to post.

When did this start please.
Is that tied in with the installation of any new programs, driver updates etc.
Can it be connected with the install of ANY REGISTRY CLEANING PROGRAMS. BOOSTER PROGRAMS ETC.


Please answer that question and also the one in the last post - has your home page been changed.
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#12
nicacola

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OK here it is
untitled.JPG
untitled 2.JPG
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#13
nicacola

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Not really sure when this started I think about a week ago but I am not to sure what has caused all these problems
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#14
Macboatmaster

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Please do not be annoyed but it is important that you answer the questions I ask.
I have asked

Is that tied in with the installation of any new programs, driver updates etc.
Can it be connected with the install of ANY REGISTRY CLEANING PROGRAMS. BOOSTER PROGRAMS ETC


AND

FIRSTLY PLEASE check that when you open a browser it GOES to your usual home page.


ALSO on that link I sent and asked you to work your way through - on this aspect of it
Programs that are currently running on your computer may be interfering with the installation process
Disable programs that might be interfering with the installation process. To do this, follow these steps:

1. Click Start, click Run
type msconfig in the run box , and then click OK
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
2. On the General tab, click Selective startup, and then click to clear the Load startup items check box.
3. Click Services, click Hide all Microsoft services, and then click Disable all.
4. Click OK, and then click Restart.
5. Try running your software program installation.



What was the result when you tried the uninstall and the updates as shown in bold, on the selective startup AND did the msi pass the test on that link.

Edited by Macboatmaster, 26 January 2011 - 10:07 AM.

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#15
nicacola

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I think it all started since I installed an alternate quicktime but I have uninstalled it and restored my computer to an earlier date. I also installed a program called Windows Install Cleanup and used it. I do use my TFC Cleaner everyday and run malewarebytes and spybot at least every other day. Ever since I installed that alternate form of Quick Time my programs on my computer have been acting up iTunes want open or let me uninstall it!!! I really don't know exactly what I have done but I do appreciate ur help with trying to fix it!!! I will do the rest that u told me to do just wanted to answer ur questions and yes when I open my browser it goes to my home page.
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