Anyway, This time I did a destructive (full format) reinstall of the OS, since I did not know if it was a virus or what was causing this problem. And that she did not have, or had an expired mcafee virus protection on the computer. I told her it would be like brand new this time, and also found her a free anti virus from CNET that would work well with her slow dial up.
Well from september untill this past week, everything worked just fine on her computer. THis time I called my brother, and he recomended to come here for help.
1. After turning on the computer, it boots to first windows screen with options (f2 & f10), then has a brief(very brief that I cannot make out what is written) blue lettering on a black screen at the top of the screen, then goes to the Device listing screen, then boot from cd, then gives 3 seconds to choose (F11)recovery option. After that it does nothing, no activity from the hard drive and nothing on the screen.
1. AVG rescue cd, it found 0 viruses, and 2 errors. but it would not list what errors it found.
2. tried (F8) safe mode, safe mode with networking, last known good configuration, debugging mode & start windows normally. All only with the same result, I can hear the hard drive for a split second make a noise, but still after that it`s 0 activity.
3. Also tried BIOS safe mode default settings, and optimized settings. And 1,2 & 3 boot options all set to hard drive, thinking it would get the hard drive to do a little more them a peep, but to no avail.
I know how to reinstall the os, but I don`t want to have to reinstall again, and not find out the problem.
Maybe a bad hard drive that acts up, or maybe she needs a surge protector on her phoneline???? I`m stumped.