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itunes could not connect to itunes store


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#1
lmadachi59

lmadachi59

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Hi,

I have read previous post in regards to my issue. I have uninstalled/installed itunes. I have gone to internet options, connections, LAN settings and unchecked "automatically detect setting". I have turned off windows firewall. When I run diagnostic test "secure link to Itunes store failed", I click on help and get this message "Itune help is unavailable because computer is not connected to internet. I am connected to the internet. I click next and clicked clipboard, see below.

I am trying to set up for the verizon iphone I am getting. I am not a computer geek so I need help in simple instructions, please.

Thanks.

Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Hewlett-Packard HP Pavilion dv6500 Notebook PC
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver 1.40.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number 8168929EADB8058C

Current user is not an administrator.
The current local date and time is 2011-02-05 16:42:41.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

Intel Corporation, Mobile Intel® 965 Express Chipset Family
Intel Corporation, Mobile Intel® 965 Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.1.2.17 is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {3FD3DE42-81C0-42BE-B79C-427DA66208AB}
Description: Intel® PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.2.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Sat Feb 05 16:15:43 2011

Lease Expires: Sat Feb 05 16:15:42 2011

DNS Servers: 192.168.2.1

Adapter Name: {AAECF98D-936B-4CB8-9F10-9B1C41375907}
Description: Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2010-03-25 19:37:06.
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#2
Spyderturbo007

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Is it possible for you to log in as an administrator and try the connection again. Also, what anti-virus software are you using and is it a paid subscription?
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#3
lmadachi59

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I did sign in as administrator, that did not work. I have windows defender. I have turned off firewall, that does not work.
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#4
Spyderturbo007

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This fix is a little drastic, but solves most iTunes connection problems. Try deleting your user preference file for iTunes. You want to make a backup of the original file before deletion.

Keep in mind that you will lose all iTunes preferences, but you can put back the original file if it doesn't work. If it does, you'll have to recreate any and all preferences you have set.

Close iTunes

Navigate to C:\Users\InsertUserNameHere\AppData\Local\Apple Computer\iTunes\iTunesPrefs.xml

I don't know your username, so you'll need to substitute it for the part above where I have "InsertUsernameHere". Once you find that file, you'll want to make a copy first, delete the original and restart iTunes. iTunes will automatically recreate the iTunesPrefs.xml file when you reopen iTunes

If that doesn't work, just close iTunes, and overwrite the new file with the old one you made a backup of earlier.
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