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Removing Google Redirect Virus in Windows 7


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#1
Tom27

Tom27

    New Member

  • Member
  • Pip
  • 1 posts
I have been working for a couple of weeks to remove a browser redirect virus that seems to only kick in wih Google. I have seen instructions for disabling some file before I scan. Can anyone help me ID the file or files or whatever I need to disable in order to run the scan? I have McAfee on my computer. I have tried Malwarebytes, Hitman Pro 3.5, Viper Rescue, and others to no avail. I'm thinking it's because I haven't taken this step of disabling something on my machine. Thank you, Tom
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#2
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Hello Tom27 and welcome to G2G! :D

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:
  • Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  • Absence of symptoms does not always mean the computer is clean
  • Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  • Please DO NOT run any scans or fix on your own without my direction.
  • Please read all of my response through at least once before attempting to follow the procedures described.
  • If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
  • You must reply within three days or your topic will be closed

Step 1

Download OTL to your Desktop

  • Double click on the icon to run it (If running Vista or Windows 7, right click on it and select "Run as an Administrator")
    . Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan box paste this in

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /mp /s
CREATERESTOREPOINT

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.

Step 2

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.


    Posted Image
  • If an infected file is detected, the default action will be Cure, click on Continue.


    Posted Image
  • If a suspicious file is detected, the default action will be Skip, click on Continue.


    Posted Image
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.


    Posted Image
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
Step 3

Main page

  • Download aswMBR.exe ( 511KB ) to your desktop.
  • Double click the aswMBR.exe to run it
  • Click the "Scan" button to start scan
  • Click the "Fix" in case of infection

    Posted Image
  • Click Save log button and Save the aswMBR.log to the desktop
  • Post content of that log here for me
Step 4

Please don't forget to include these items in your reply:

  • OTL log
  • TDSSKiller log
  • aswMBR log
It would be helpful if you could post each log in separate post
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#3
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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