[Tom27]

I have been working for a couple of weeks to remove a browser redirect virus that seems to only kick in wih Google. I have seen instructions for disabling some file before I scan. Can anyone help me ID the file or files or whatever I need to disable in order to run the scan? I have McAfee on my computer. I have tried Malwarebytes, Hitman Pro 3.5, Viper Rescue, and others to no avail. I'm thinking it's because I haven't taken this step of disabling something on my machine. Thank you, Tom

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Hello Tom27 and welcome to G2G!

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:

• Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
• Absence of symptoms does not always mean the computer is clean
• Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
• Please DO NOT run any scans or fix on your own without my direction.
• Please read all of my response through at least once before attempting to follow the procedures described.
• If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
• You must reply within three days or your topic will be closed

Step 1

Download OTL to your Desktop

• Double click on the icon to run it (If running Vista or Windows 7, right click on it and select "Run as an Administrator")
  . Make sure all other windows are closed and to let it run uninterrupted.
  
• Under the Custom Scan box paste this in

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /mp /s
CREATERESTOREPOINT

• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.

Step 2

Please read carefully and follow these steps.

• Download TDSSKiller and save it to your Desktop.
• Extract its contents to your desktop.
• Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  
  
  
• If an infected file is detected, the default action will be Cure, click on Continue.
  
  
  
• If a suspicious file is detected, the default action will be Skip, click on Continue.
  
  
  
• It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  
  
  
• If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
• If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Step 3

Main page

• Download aswMBR.exe ( 511KB ) to your desktop.
• Double click the aswMBR.exe to run it
• Click the "Scan" button to start scan
• Click the "Fix" in case of infection
  
  
• Click Save log button and Save the aswMBR.log to the desktop
• Post content of that log here for me

Step 4

Please don't forget to include these items in your reply:

• OTL log
• TDSSKiller log
• aswMBR log

It would be helpful if you could post each log in separate post

[maliprog]

Hello Tom27 and welcome to G2G!

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:

• Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
• Absence of symptoms does not always mean the computer is clean
• Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
• Please DO NOT run any scans or fix on your own without my direction.
• Please read all of my response through at least once before attempting to follow the procedures described.
• If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
• You must reply within three days or your topic will be closed

Step 1

Download OTL to your Desktop

• Double click on the icon to run it (If running Vista or Windows 7, right click on it and select "Run as an Administrator")
  . Make sure all other windows are closed and to let it run uninterrupted.
  
• Under the Custom Scan box paste this in

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /mp /s
CREATERESTOREPOINT

• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.

Step 2

Please read carefully and follow these steps.

• Download TDSSKiller and save it to your Desktop.
• Extract its contents to your desktop.
• Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  
  
  
• If an infected file is detected, the default action will be Cure, click on Continue.
  
  
  
• If a suspicious file is detected, the default action will be Skip, click on Continue.
  
  
  
• It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  
  
  
• If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
• If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Step 3

Main page

• Download aswMBR.exe ( 511KB ) to your desktop.
• Double click the aswMBR.exe to run it
• Click the "Scan" button to start scan
• Click the "Fix" in case of infection
  
  
• Click Save log button and Save the aswMBR.log to the desktop
• Post content of that log here for me

Step 4

Please don't forget to include these items in your reply:

• OTL log
• TDSSKiller log
• aswMBR log

It would be helpful if you could post each log in separate post

[maliprog]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.