[psycho_o1]

My father and I went out and bought the program for my mother for mothers day, but something went wrong during the initial installation. Some of it was installed, some wasn't. The program does NOT work, and there is no uninstall and it's not listed in add/remove. Every time we try to install it now, it says it detects parts of norton already installed, and we can't install because of that. Any ideas how to get rid of these components? (I'm afraid it might be in my registry entries... I avoid going there as much as possible)

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Try doing a complete hard drive search using keywords like Norton to find everything that relates to the partially installed app. Delete these folders/files. You're not going to get them all since you don't know the names of ones installed. It's a shame Norton doesn't provide an uninstall program on CD or did you look?

Next, you need to do a registry backup. Then open RegEdit and search for Norton entries again using keywords like Norton. Delete these entries. I would then try using an utility like RegCleaner to find more stuff related to Norton's partial install and clean those entries out.

After all this, try the install again. Other than that, you might try Norton's FAQs page to see if they have any related topics.

Ron

[Major Payne]

Try doing a complete hard drive search using keywords like Norton to find everything that relates to the partially installed app. Delete these folders/files. You're not going to get them all since you don't know the names of ones installed. It's a shame Norton doesn't provide an uninstall program on CD or did you look?

Next, you need to do a registry backup. Then open RegEdit and search for Norton entries again using keywords like Norton. Delete these entries. I would then try using an utility like RegCleaner to find more stuff related to Norton's partial install and clean those entries out.

After all this, try the install again. Other than that, you might try Norton's FAQs page to see if they have any related topics.

Ron

[Retired Tech]

You can also look at section 2

http://service1.syma...5&osv=&osv_lvl=

[Major Payne]

You can also look at section 2

http://service1.syma...5&osv=&osv_lvl=

Yours will be a quicker solution.

Ron

[psycho_o1]

Thank you very much for your help guys! Looks like I got it working