Hi Donna, Thanks for the responses...
I need to clarify a few things here if you don't mind to make sure we are on the same page.
In post #1, you mentioned AOL 9.0 Optimized.
In post #3 you stated the following:
The upgrade from 9.0 to 9.5 was complete the other day but has no relation to the PFC not being recognized and showing the error since the error was showing prior to the 9.5 upgrade on 2-19-2011...reason I come to this conclusion is below...
As per the posts...
If so, you did not have to uninstall the older version to install the newer version and the PFC folder could
have just been imported to 9.5 from what I found here--> http://boardreader.c..._1rddgXc8s.html
Look where it states Reply 1: Importing APL 9.0 PFC file into AOL 9.5 just under "Other posts in this thread:" I was unable to click on where it states, "Show more post info" due to really bad satellite connection tonight. See if you can. I'll keep trying too and post back if I get access to the rest of the thread.
I did click on the link and read through the forum post (seems as if the web site, does not show the rest of the responses, because I was not able to click through to them either...In response to that link...the posting is somewhat correct, that "AOL installer does it for you."
THIS IS BY NO MEANS 'THE ONE SIZE FITS ALL ANSWER'
--- and this is only from MY experience...for MY specific problem...AND MY OPINION
--- Please do not follow these directions for your issues...it is computer specific.
From my experience and from reading through the AOL help files...AOL does create an automated way to import the files, but I have experienced this to sometimes be not always successful. That being said, as we have both found from the pervious post the directions that AOL provides shows how to restore the PFC various ways. (i.e. automatically, manually, etc.)
The software also provides many ways for a member to install and restore the software including files and emails. But the member should answer a few questions first in order to make the process a bit easier.
It sometimes depends on why the member is reinstalling or upgrading the software to begin with. Are the program files corrupt? Conflict? New version release? Etc. It also partially depends on wether the member is
considering using the quick restore (default settings) which is built into the program (the same version) or using a CD/downloading a fresh install or an upgraded version. The answers to the questions can differ greatly.
This is also when the member should consider how and when they are going to restore the PFC etc. once the program is changed. Are they going to transfer the same files from the exact version? Did they save the items to
the desktop or directly from the program? Are they going to be reinstalling a backup copy? or Are they going to use an older version from another time and date stamp? Certainly AOL does provide guidance, but it's always good to know exactly what the automated programs are doing.
At the very least, I generally manually make sure to copy and paste the 'organize' and 'favorites' folders to the desktop for safe keeping. And after and only after I am certain to have those files backed up I make more
decisions about how to run the AOL uninstall program and review all the installed AOL programs on the computer system before making any changes.
Once a selection is made and confirmed --- this is when AOL usually automatically creates a backup copy of the 'organize' and 'favorites' folders and places them on the desktop. BUT, this is why I always make sure to have
my own backup copy of those files in case a malfunction in the software does not copy the files correctly. I have also experienced a quick restore of files can sometimes fix an issue but not always. I also have had the
experience as a member that having multiply copies of the program on the computer can sometimes cause various conflicts. But this too seems to be very subjective.
Also, as for what is saved on their servers, I found this thread here where opinions seem to differ:
Thanks for finding the information regarding what they save on their servers. I think this mostly pertains to the emails that are running from their servers and I could be wrong, but unfortunately not the PFC files.
From what I understand some of the processes are about the same, although the interface may look a bit updated and different.
Different versions may differ to a limited extent, yes! I'm hoping his experience with AOL will work in our favor.
I do too!Thanks again Donna.
I will certainly try my best to clarify an questions you have in helping me resolve this issue.