[sara]

hiya

please can anyone help me.

my cd writer, dvd rom and usb controller all have yelow circles on them with a ! in the middle i have uninstalled them and reinstalled them back in but the yellow circles are still there and my pc wont let me run them, according to my pc i have no d or e drive

any ideas

cheers sara

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Perhaps removing the registry entry will help

http://support.micro...kb;en-us;320553

[Retired Tech]

Perhaps removing the registry entry will help

http://support.micro...kb;en-us;320553

[sara]

hiya keith

thanks for your advice it worked my cd writer and dvd rom are back

but i still have a yellow circle with a ! on my usb controller

do you know why my drives disappeared could it have something to do with a virus because i frequently run my anti virus and nothing has ever come up

thanks again

sara

[Retired Tech]

Remove all the USB leads from PC

Remove and reinstall all USB controllers
To remove and reinstall all USB controllers, follow these steps:1. Click Start, and click Control Panel, and then click Performance and Maintenance.
2. Click System, and then click the Hardware tab.
3. Click the Device Manager button.
4. Expand Universal Serial Bus controllers.
5. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
6. Restart the computer, and then reinstall the USB controllers.
7. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.

After you reboot, plug one lead in and let Windows find and install the hardware, then check it works, insert next one, check it.

This looks at reasons for it

http://support.micro...kb;en-us;310575

This is another reason

http://support.micro...kb;en-us;816843