I am using Windows Vista Home Premium
Service Pack 2
on a Dell Insipiron 530
Intel ® Core 2 Duo CPU [email protected]
Memory (RAM) 2.00 GB
32 bit Operating System
My system started crashing when I was using AVG Free Edition although I have had this software for over a year. Then it wouldn't let me fully uninstall this software, but eventually I managed too. Then I tried installing Microsoft Security Essentials and it crashed during installation and I struggled to fully uninstall this too, but eventually managed, now my system has been working OK for last few days and hasn't crashed once, until today I thought I would try and install some Antivirus software. So I tried to install Avira AntiVir Personal Edition (Free) and as it was installing it crashed. So at present I have just started my PC up in safe mode with netwroking and it looks like the Avira has installed despite the crash, so I am just running a scan now with it in safe mode. On starting up in safe mode the error message came again that said 'Device Driver Problem Found' and this message:-
****A problem related to your antivirus software caused your computer to shut down unexpectedly to protect itself from data corruption or loss.
To try to solve this problem, follow these steps. One step might solve the problem, but if it doesn't, then go on to the next step.
Update your antivirus software
Missing antivirus software updates could be the cause of your computer's problem. To make sure your antivirus is up to date, follow these steps:
Click to open Microsoft Security Center.
Click Malware protection.
If your software needs to be updated, click Update now.
If Windows can detect your antivirus software, it will be listed under Virus protection.
If your antivirus software is not displayed in Windows Security Center, go to the downloads section of your antivirus software provider’s website. Find the update for your version of the software and your operating system, and then install it. For more information, check the Help for your antivirus software.
Most antivirus software updates are free, but some providers charge a small fee for the updates. If you're using an older version of the software, you might also have to pay to upgrade to a more recent version to continue to receive the updates.
Check for multiple antivirus programs running on your computer
Running two antivirus software programs on your computer at the same time is not recommended because the two programs can interfere with each other. Even if you don't think your computer could be running two antivirus programs, antivirus software can sometimes come bundled with your computer and it might be running without your knowledge. To check if two antivirus programs are running, follow these steps:
Click the Start button , right-click Computer, and then click Manage. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
In the left pane, double-click Services and Applications, and then click Services.
Look at the list of services under the Name column. If you find two antivirus programs, right-click each service associated with one of the programs, and then click Stop. Note that there may be multiple services running for one antivirus program.
Contact the antivirus manufacturer*****
The only other program I have is Windows Defender and that doesn't look like an AV program. I am also running a scan on that as well right now as well as the Avira scan.
Not sure why this is happening but it all started for no apparent reason last week :-(
Hope you can help me. I haven't backed up yet, although I will save important things to disk. I only really have photo's and music on my PC and a few scans of letters & documents and bits and bots, but nothing really that would be a crisis if I lost it.
I am appreciating all help and advice on this matter :-)