[helenschild]

Good evening,

I have a problem with my Outlook Express program which is functioning but is having trouble downloading and is often stalling and I suspect not downloading some of my mail. I already have Vipre running on it regularly and just ran ARO 2011 Registry cleaner on it today. I have one e-mail in my junk mail folder that I cannot move to delete because it says that it has errors in the file and to use the Inbox repair tool and to look in help but when I do that, nothing comes up and when I go to search and try to find Scanpst.exe I can't seem to find it, much less find the infected files to get rid of them.

I have spent literally hours just today, and several days this week searching for a solution to this and I see download after download for things like registry cleaners but that isn't taking care of my problem. One for Advanced Outlook Express was $250.00 said it would fix it. This really almost made me cry. I have a son in college. Is there really no other solution to this problem?

I have to say that I am not a computer wiz. I am simply trying to work my way through this problem and one of those people who had to write down the instructions to get through this tutorial. I am deeply appreciative for any help any of you could give me.

Thanks again.

Helenschild


OTL Extras logfile created on: 3/3/2011 5:53:41 PM - Run 1
OTL by OldTimer - Version 3.2.22.2 Folder = C:\Users\Patricia\Downloads
Windows Vista Home Basic Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.19019)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.00 Gb Total Physical Memory | 2.00 Gb Available Physical Memory | 56.00% Memory free
6.00 Gb Paging File | 5.00 Gb Available in Paging File | 78.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 215.70 Gb Total Space | 139.21 Gb Free Space | 64.54% Space Free | Partition Type: NTFS
Drive D: | 14.65 Gb Total Space | 9.05 Gb Free Space | 61.76% Space Free | Partition Type: NTFS

Computer Name: PATRICIA-PC | User Name: Patricia | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)
.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = FirefoxHTML] -- C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation)

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /separate,/idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /separate,/e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1
"AutoUpdateDisableNotify" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0
"VistaSp1" = Reg Error: Unknown registry data type -- File not found
"VistaSp2" = Reg Error: Unknown registry data type -- File not found

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall" = 0
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 0
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall" = 0
"DisableNotifications" = 0

========== Authorized Applications List ==========


========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{2E717251-5011-4432-B34C-729E503893D6}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=svchost.exe |
"{58C4A1F6-5C98-478D-A76E-57A08372FAC0}" = lport=1900 | protocol=17 | dir=in | name=windows live communications platform (ssdp) |
"{7F5C50BC-A9E3-4D8D-84FB-695948FDD235}" = lport=6004 | protocol=17 | dir=in | app=c:\program files\microsoft office\office12\outlook.exe |
"{92F3A541-7EDB-4142-B6C0-84DEA43F7001}" = lport=2869 | protocol=6 | dir=in | name=windows live communications platform (upnp) |
"{AEB9D021-DEF5-4957-B112-38489C188485}" = lport=2869 | protocol=6 | dir=in | app=system |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{10D96066-1999-40D9-9995-9C530B517F43}" = dir=in | app=c:\program files\skype\phone\skype.exe |
"{11D8BC04-987B-44A5-B9BA-CD1B68B1C825}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{208B29EC-BFE7-40D1-802D-1990B67478FE}" = dir=in | app=c:\program files\hp\digital imaging\smart web printing\smartwebprintexe.exe |
"{212D6117-83B7-4495-AE42-55B2BBD969F2}" = dir=in | app=c:\program files\windows live\mesh\moe.exe |
"{2DEE7806-9720-4753-808F-C5A5991FFDAC}" = dir=in | app=c:\program files\hp\hp software update\hpwucli.exe |
"{3531AFC6-A873-4A85-95E0-C75AD31941A6}" = dir=in | app=c:\program files\windows live\sync\windowslivesync.exe |
"{49DA39BD-CB72-4C4D-B2B1-F483A0970832}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqste08.exe |
"{529BF533-0F7D-4231-B3ED-244337E7FD36}" = dir=in | app=c:\program files\dell\mediadirect\mediadirect.exe |
"{5930E9C9-2F29-4C7C-91B1-6C6CA31B6C21}" = dir=in | app=c:\program files\hp\digital imaging\bin\hposid01.exe |
"{59929DCD-BD46-478D-B8F9-0B282037B389}" = protocol=17 | dir=in | app=c:\program files\itunes\itunes.exe |
"{6F1E92B9-44EB-4044-AA8D-6987EFE65439}" = dir=in | app=c:\program files\dell\mediadirect\kernel\dmp\clbrowserengine.exe |
"{71558099-96DB-4C0D-A9F3-57A3A67CA59B}" = dir=in | app=c:\program files\dell\mediadirect\pcmservice.exe |
"{7B0559EA-DBD1-4605-843A-A6467320C93D}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqsudi.exe |
"{7B74E321-44A2-4E76-9E1E-7E5BE57E586D}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqusgm.exe |
"{84075BF5-D866-473C-B785-089D1316656A}" = dir=in | app=c:\program files\dell\mediadirect\kernel\dms\clmsservice.exe |
"{8A75D6C3-8E35-4ED6-8372-BB9B8C56B89A}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqpse.exe |
"{912FB688-FDE7-4466-A841-F41A0EF9A93C}" = protocol=6 | dir=in | app=c:\program files\itunes\itunes.exe |
"{916538B4-D537-4625-9EC4-E9449ADF3C29}" = dir=in | app=c:\program files\windows live\contacts\wlcomm.exe |
"{A8FF88F0-2DB2-400A-9080-C8C0E8A9C5AA}" = dir=in | app=c:\program files\windows live\messenger\msnmsgr.exe |
"{AB681EA6-D8E8-499F-A46C-1F98CF303677}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpoews01.exe |
"{B6D2D76E-593F-49DF-9730-EACAC6AEA451}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqpsapp.exe |
"{BF4B9BC8-BCB1-471F-9E2F-F9E8387B3AE5}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqtra08.exe |
"{C2E2844B-4E76-49C7-9F44-AE61F42CDCF0}" = dir=in | app=c:\program files\common files\hp\digital imaging\bin\hpqphotocrm.exe |
"{CD7C9098-B9FC-4CDD-860A-8D193FCDB14F}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{E02F8BC7-5673-4056-B1DF-A3D01822142B}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqgplgtupl.exe |
"{E3BB4EA3-081A-4D74-A5AB-7DEDD9C4704E}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqusgh.exe |
"{F079D378-116F-4C0C-9495-873614A73E90}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqgpc01.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{00203668-8170-44A0-BE44-B632FA4D780F}" = Adobe AIR
"{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}" = Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
"{0289B35E-DC07-4c7a-9710-BBD686EA4B7D}" = Status
"{07287123-B8AC-41CE-8346-3D777245C35B}" = Bonjour
"{08234a0d-cf39-4dca-99f0-0c5cb496da81}" = Bing Bar
"{08E81ABD-79F7-49C2-881F-FD6CB0975693}" = Roxio Creator Data
"{09633A5E-3089-41A8-9FF1-382171423C5D}" = PSSWCORE
"{09760D42-E223-42AD-8C3E-55B47D0DDAC3}" = Roxio Creator DE
"{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer
"{0C2AF762-0565-4C91-9F55-B8B53BB82A38}" = Microsoft Office Accounting 2008 Equifax Addin
"{13766F76-6C8C-4E57-A9F3-3212D1C6E0D1}" = Dell DataSafe Online
"{1451DE6B-ABE1-4F62-BE9A-B363A17588A2}" = QuickTime
"{15B8AFD9-92E9-4E86-96D9-83FAC510B82E}" = HPPhotoSmartPhotobookWebPack1
"{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}" = Microsoft Works
"{16AF8ABD-3D1C-4AB7-91AB-310248CBE8F2}" = PS_SF_04_D7500_ProductContext
"{171E6C1E-B5FC-11DF-B115-005056C00008}" = Google Earth Plug-in
"{17504ED4-DB08-40A8-81C2-27D8C01581DA}" = Windows Live Remote Service Resources
"{19A4A990-5343-4FF7-B3B5-6F046C091EDF}" = Windows Live Remote Client
"{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker
"{1F54DAFA-9261-4A62-B59D-6C9F26B48FE4}" = Roxio Creator Tools
"{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update
"{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions
"{227E8782-B2F4-4E97-B0EE-49DE9CC1C0C0}" = Windows Live Remote Service
"{22F761D1-8063-4170-ADF7-2D2F47834CA9}" = VideoToolkit01
"{255909FA-8E58-4BC2-A83A-3C71EB5DD6EC}" = EarthLink Setup Files
"{2614F54E-A828-49FA-93BA-45A3F756BFAA}" = 32 Bit HP CIO Components Installer
"{26A24AE4-039D-4CA4-87B4-2F83216015FF}" = Java™ 6 Update 23
"{26BEE28E-C285-4532-82D3-7CE3C5F805D4}" = HPPhotoSmartDiscLabel_PrintOnDisc
"{270940EA-C235-40D9-B2AE-2D450356DF8E}" = Microsoft Office Accounting 2008
"{2750B389-A2D2-4953-99CA-27C1F2A8E6FD}" = Microsoft SQL Server 2005 Tools Express Edition
"{2902F983-B4C1-44BA-B85D-5C6D52E2C441}" = Windows Live Mesh ActiveX Control for Remote Connections
"{294BF709-D758-4363-8D75-01479AD20927}" = Windows Live Family Safety
"{294EAADF-E50F-4DD8-AD8D-19587EA10512}" = Modem Diagnostic Tool
"{2AFEAA03-2DFE-4519-A629-EDAB6541ABE9}" = HPSSupply
"{2AFFFDD7-ED85-4A90-8C52-5DA9EBDC9B8F}" = Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Roxio Update Manager
"{3248F0A8-6813-11D6-A77B-00B0D0160070}" = Java™ 6 Update 7
"{326957C7-83FD-4550-A59A-849B7B4297DE}" = Microsoft Easy Assist v2
"{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery
"{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery
"{3700194C-C5DD-439A-BE06-A66960CA4C70}" = MSVCSetup
"{3C3901C5-3455-3E0A-A214-0B093A5070A6}" = Microsoft .NET Framework 4 Client Profile
"{3D8F9830-D6A3-413A-9A54-993827A73E47}" = DELL0604
"{3F92ABBB-6BBF-11D5-B229-002078017FBF}" = NetWaiting
"{3FA365DF-2D68-45ED-8F83-8C8A33E65143}" = Apple Application Support
"{40E12A55-C504-4223-AFAC-7672DBF1ACDE}" = Trend Micro Internet Security
"{415B2719-AD3A-4944-B404-C472DB6085B3}" = Cisco EAP-FAST Module
"{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}" = Banctec Service Agreement
"{459AEB8E-631E-4106-B589-4267E1B6D2AE}" = PS_SF_04_D7500_Software_Min
"{45FE5100-6C09-4B34-AC2F-92D8B3864546}" = LiveUpload to Facebook
"{464B3406-A4D0-4914-910F-7CA4380DCC13}" = Windows Live Remote Client Resources
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4A5A427F-BA39-4BF0-9999-9A47FBE60C9F}" = Visual C++ 9.0 Runtime for Dragon NaturallySpeaking
"{4A70EF07-7F88-4434-BB61-D1DE8AE93DD4}" = SolutionCenter
"{4B6AD248-D3BF-426A-8D64-847288154F13}" = QuickSet
"{4BE1C8ED-2A0D-44EA-81C3-080836A1A651}" = D7500_Help
"{4CBABDFD-49F8-47FD-BE7D-ECDE7270525A}" = Windows Live PIMT Platform
"{4E7C28C7-D5DA-4E9F-A1CA-60490B54AE35}" = UnloadSupport
"{50120000-1105-0000-0000-0000000FF1CE}" = Microsoft Office 2007 Primary Interop Assemblies
"{50816F92-1652-4A7C-B9BC-48F682742C4B}" = Messenger Companion
"{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}" = Microsoft SQL Server Setup Support Files (English)
"{56B4002F-671C-49F4-984C-C760FE3806B5}" = Microsoft SQL Server VSS Writer
"{57A62553-DA56-431d-92FA-02133BF95DC0}" = HP Photosmart D7500 Printer Driver Software 11.0 Rel .4
"{57F0ED40-8F11-41AA-B926-4A66D0D1A9CC}" = Microsoft Office Live Add-in 1.3
"{58FE0869-B753-4573-BB09-1E44FDC53FBF}" = PS_SF_04_D7500_Software
"{5BE260B4-3DBB-4FCB-B184-8D9D61900675}" = D7500
"{5DD4FCBD-A3C1-4155-9E17-4161C70AAABA}" = Segoe UI
"{5FA793A6-0071-42C1-9355-8F69A428C44F}" = Microsoft Office Accounting ADP Payroll Addin
"{61AD15B2-50DB-4686-A739-14FE180D4429}" = Windows Live ID Sign-in Assistant
"{63FF21C9-A810-464F-B60A-3111747B1A6D}" = GPBaseService2
"{65C0025A-2CDE-43C5-82D0-C7A56EF0DB39}" = Bing Bar Platform
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Roxio Express Labeler 3
"{669C7BD8-DAA2-49B6-966C-F1E2AAE6B17E}" = Cisco PEAP Module
"{66E6CE0C-5A1E-430C-B40A-0C90FF1804A8}" = eSupportQFolder
"{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE
"{6956856F-B6B3-4BE0-BA0B-8F495BE32033}" = Apple Software Update
"{6A05FEDF-662E-46BF-8A25-010E3F1C9C69}" = Windows Live UX Platform Language Pack
"{6B7B6D4D-8F9B-4CB3-8CA4-BCA9CC4C1A22}" = EDocs
"{6CC1EE94-B426-478B-AE83-F83EBB4EF66A}" = HPPhotoSmartDiscLabel_PaperLabel
"{6F5E2F4A-377D-4700-B0E3-8F7F7507EA15}" = CustomerResearchQFolder
"{70E1E357-E57C-4284-B04E-58196DC27BC1}" = PanoStandAlone
"{718D791F-F4E8-4aa7-98A6-15FDED17BDD0}" = Trend Micro Internet Security
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{73A4F29F-31AC-4EBD-AA1B-0CC5F18C8F83}" = Roxio Creator Audio
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{77DCDCE3-2DED-62F3-8154-05E745472D07}" = Acrobat.com
"{78A96B4C-A643-4D0F-98C2-A8E16A6669F9}" = Windows Live Messenger Companion Core
"{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}" = Dell Getting Started Guide
"{7ED180E1-ADE9-4C69-8845-BDF518D763B8}" = hpphotosmartdisclabelplugin
"{80956555-A512-4190-9CAD-B000C36D6B6B}" = Windows Live Messenger
"{818ABC3C-635C-4651-8183-D0E9640B7DD1}" = HP Update
"{83770D14-21B9-44B3-8689-F7B523F94560}" = Cisco LEAP Module
"{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}" = HPDiagnosticAlert
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8C6D6116-B724-4810-8F2D-D047E6B7D68E}" = Mesh Runtime
"{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT
"{8FF6F5CA-4E30-4E3B-B951-204CAAA2716A}" = SmartWebPrinting
"{90120000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2007
"{90120000-0015-0409-0000-0000000FF1CE}_PROR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_PROR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_PROR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}_PROR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007
"{90120000-001A-0409-0000-0000000FF1CE}_PROR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_PROR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_PROR_{ABDDE972-355B-4AF1-89A8-DA50B7B5C045}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_PROR_{F580DDD5-8D37-4998-968E-EBB76BB86787}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_PROR_{187308AB-5FA7-4F14-9AB9-D290383A10D9}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_PROR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_PROR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2007
"{90120000-0117-0409-0000-0000000FF1CE}_PROR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}" = Intel® Matrix Storage Manager
"{90A40409-6000-11D3-8CFE-0150048383C9}" = Microsoft Office 2003 Web Components
"{91120000-0014-0000-0000-0000000FF1CE}" = Microsoft Office Professional 2007
"{91120000-0014-0000-0000-0000000FF1CE}_PROR_{0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{91120000-0014-0000-0000-0000000FF1CE}_PROR_{3D019598-7B59-447A-80AE-815B703B84FF}" = Security Update for Microsoft Office system 2007 (972581)
"{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker
"{95120000-00AF-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint Viewer 2007 (English)
"{95120000-00B9-0409-0000-0000000FF1CE}" = Microsoft Application Error Reporting
"{95140000-007A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook Connector
"{981029E0-7FC9-4CF3-AB39-6F133621921A}" = Skype Toolbars
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{9BDEF074-020E-458D-ADC5-8FF68E0C9B56}" = OutlookAddinSetup
"{9C2D4047-0E40-499a-AC7A-C4B9BB12FE03}" = TrayApp
"{9C6978E8-B6D0-4AB7-A7A0-D81A74FBF745}" = MediaDirect
"{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail
"{9F4EE72A-C5C9-42ad-ABEF-427690843577}" = MarketResearch
"{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}" = Dell Touchpad
"{A0C91188-C88F-4E86-93E6-CD7C9A266649}" = Windows Live Mesh
"{A6FDF86A-F541-4E7B-AEA0-8849A2A700D5}" = iTunes
"{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{A939D341-5A04-4E0A-BB55-3E65B386432D}" = Microsoft Office Small Business Connectivity Components
"{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common
"{AA2E8A46-B45E-4aea-8A23-88AB57D04523}" = WebReg
"{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer
"{AADEA55D-C834-4BCB-98A3-4B8D1C18F4EE}" = Apple Mobile Device Support
"{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer
"{AB5D51AE-EBC3-438D-872C-705C7C2084B0}" = DeviceManagementQFolder
"{AC76BA86-7AD7-1033-7B44-A94000000001}" = Adobe Reader 9.4.2
"{AF844339-2F8A-4593-81B3-9F4C54038C4E}" = Windows Live MIME IFilter
"{B10914FD-8812-47A4-85A1-50FCDE7F1F33}" = Windows Live Sync
"{B2544A03-10D0-4E5E-BA69-0362FFC20D18}" = OGA Notifier 2.0.0048.0
"{B391EECE-DFEA-4FC5-9D40-47FA43E2DBE6}" = Microsoft Office Accounting 2008 PayPal Addin
"{B6A26DE5-F2B5-4D58-9570-4FC760E00FCD}" = Roxio Creator Copy
"{B935C985-A17F-484B-8470-09E4FC27DC26}" = Dell-eBay
"{BCC09E9C-3340-473D-A4FE-8580992CA77A}" = HPPhotoSmartDiscLabelContent1
"{BD68F46D-8A82-4664-8E68-F87C55BDEFD4}" = Microsoft SQL Server Native Client
"{BF08AB1C-3357-4f20-A200-8EBB8EF27C59}" = BufferChm
"{C43326F5-F135-4551-8270-7F7ABA0462E1}" = HPProductAssistant
"{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform
"{CFF8B8E8-E086-4DE0-935F-FE22CAB54F80}" = Microsoft Search Enhancement Pack
"{D103C4BA-F905-437A-8049-DB24763BBE36}" = Skype™ 4.2
"{D16B4BE6-8B10-422f-8034-96D1CA9483B5}" = GPBaseService
"{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common
"{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform
"{D74CFE48-087F-46E1-80E6-E2950E1A8DCE}" = HP Photosmart Essential 2.5
"{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources
"{DECDCB7C-58CC-4865-91AF-627F9798FE48}" = Windows Live Mesh
"{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10
"{E3BFEE55-39E2-4BE0-B966-89FE583822C1}" = Dell Support Center (Support Software)
"{E3DF6916-2472-43D9-8B3C-9F2F0AAB01B5}" = Microsoft Office Accounting 2008 Fixed Asset Manager
"{E535C94A-B87F-4182-BEA8-1E9322078D3E}" = Cards_Calendar_OrderGift_DoMorePlugout
"{E646DCF0-5A68-11D5-B229-002078017FBF}" = Digital Line Detect
"{E96B0085-6659-486b-A221-5042A042728D}" = Toolbox
"{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger
"{ED439A64-F018-4DD4-8BA5-328D85AB09AB}" = Roxio Creator DE
"{EF1ADA5A-0B1A-4662-8C55-7475A61D8B65}" = DeviceDiscovery
"{EFFA53BC-8C04-2E21-3D90-A13B1697B0CA}" = Dragon NaturallySpeaking 11
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F53D678E-238F-4A71-9742-08BB6774E9DC}" = Windows Live Family Safety
"{F6CB42B9-F033-4152-8813-FF11DA8E6A78}" = Dell Dock
"{F7FC9307-374E-4017-8E9D-DE1154780480}" = System Requirements Lab for Intel
"{F9D06C1D-EEB6-443A-B5BE-63CE1A5C1290}" = VIPRE Antivirus
"{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"ARO 2011_is1" = ARO 2011
"Broadcom 802.11 Application" = Dell Wireless WLAN Card Utility
"CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2C06&SUBSYS_14F1000F" = Conexant HDA D330 MDC V.92 Modem
"com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Acrobat.com
"FileChecker_is1" = FileChecker v1.7
"GoToAssist" = GoToAssist 8.0.0.514
"HP Imaging Device Functions" = HP Imaging Device Functions 11.0
"HP Photosmart Essential" = HP Photosmart Essential 3.0
"HP Smart Web Printing" = HP Smart Web Printing 4.60
"HP Solution Center & Imaging Support Tools" = HP Solution Center 13.0
"HPExtendedCapabilities" = HP Customer Participation Program 11.0
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft Office Accounting 2008" = Microsoft Office Accounting 2008
"Microsoft SQL Server 2005" = Microsoft SQL Server 2005
"Mozilla Firefox (3.6.14)" = Mozilla Firefox (3.6.14)
"PROR" = Microsoft Office Professional 2007
"Reimage Repair" = Reimage Repair
"Search Toolbar" = Search Toolbar
"Shop for HP Supplies" = Shop for HP Supplies
"SpeedyPC" = SpeedyPC
"WinLiveSuite" = Windows Live Essentials

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Facebook Plug-In" = Facebook Plug-In
"Google Chrome" = Google Chrome

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 2/10/2010 10:26:09 AM | Computer Name = Patricia-PC | Source = WinMgmt | ID = 10
Description =

Error - 2/11/2010 10:11:34 AM | Computer Name = Patricia-PC | Source = Windows Search Service | ID = 3024
Description =

Error - 2/11/2010 10:11:59 AM | Computer Name = Patricia-PC | Source = WinMgmt | ID = 10
Description =

Error - 2/11/2010 10:24:42 AM | Computer Name = Patricia-PC | Source = WinMgmt | ID = 10
Description =

Error - 2/12/2010 10:31:13 AM | Computer Name = Patricia-PC | Source = WinMgmt | ID = 10
Description =

Error - 2/14/2010 5:12:32 AM | Computer Name = Patricia-PC | Source = EventSystem | ID = 4621
Description =

Error - 2/14/2010 2:10:29 PM | Computer Name = Patricia-PC | Source = WinMgmt | ID = 10
Description =

Error - 2/15/2010 11:44:44 AM | Computer Name = Patricia-PC | Source = WinMgmt | ID = 10
Description =

Error - 2/16/2010 2:28:59 AM | Computer Name = Patricia-PC | Source = EventSystem | ID = 4622
Description =

Error - 2/16/2010 9:51:01 AM | Computer Name = Patricia-PC | Source = WinMgmt | ID = 10
Description =

[ Broadcom Wireless LAN Events ]
Error - 2/18/2011 12:20:49 PM | Computer Name = Patricia-PC | Source = WLAN-Tray | ID = 0
Description = 08:20:49, Fri, Feb 18, 11 Error - Unable to gain access to user store


[ OSession Events ]
Error - 10/15/2009 3:18:40 PM | Computer Name = Patricia-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6504.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5
seconds with 0 seconds of active time. This session ended with a crash.

Error - 1/9/2010 3:54:40 PM | Computer Name = Patricia-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 516
seconds with 480 seconds of active time. This session ended with a crash.

Error - 4/8/2010 8:11:28 PM | Computer Name = Patricia-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 8
seconds with 0 seconds of active time. This session ended with a crash.

Error - 5/4/2010 9:32:39 AM | Computer Name = Patricia-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 662
seconds with 120 seconds of active time. This session ended with a crash.

Error - 5/27/2010 1:30:11 PM | Computer Name = Patricia-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 19
seconds with 0 seconds of active time. This session ended with a crash.

Error - 6/4/2010 11:09:49 AM | Computer Name = Patricia-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 14
seconds with 0 seconds of active time. This session ended with a crash.

Error - 10/12/2010 3:28:48 PM | Computer Name = Patricia-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6539.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 2
seconds with 0 seconds of active time. This session ended with a crash.

Error - 1/15/2011 3:01:50 PM | Computer Name = Patricia-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6550.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 2
seconds with 0 seconds of active time. This session ended with a crash.

[ System Events ]
Error - 3/3/2011 11:11:33 AM | Computer Name = Patricia-PC | Source = Service Control Manager | ID = 7000
Description =

Error - 3/3/2011 11:11:33 AM | Computer Name = Patricia-PC | Source = Service Control Manager | ID = 7024
Description =

Error - 3/3/2011 11:12:54 AM | Computer Name = Patricia-PC | Source = Service Control Manager | ID = 7022
Description =

Error - 3/3/2011 1:56:56 PM | Computer Name = Patricia-PC | Source = EventLog | ID = 6008
Description = The previous system shutdown at 9:55:28 AM on 3/3/2011 was unexpected.

Error - 3/3/2011 1:57:35 PM | Computer Name = Patricia-PC | Source = Service Control Manager | ID = 7000
Description =

Error - 3/3/2011 1:57:35 PM | Computer Name = Patricia-PC | Source = Service Control Manager | ID = 7024
Description =

Error - 3/3/2011 1:58:32 PM | Computer Name = Patricia-PC | Source = Service Control Manager | ID = 7022
Description =

Error - 3/3/2011 2:06:49 PM | Computer Name = Patricia-PC | Source = Service Control Manager | ID = 7000
Description =

Error - 3/3/2011 2:06:49 PM | Computer Name = Patricia-PC | Source = Service Control Manager | ID = 7024
Description =

Error - 3/3/2011 2:07:54 PM | Computer Name = Patricia-PC | Source = Service Control Manager | ID = 7022
Description =


< End of report >