[Ritaj]

Hi

I do not know if this is a malware problem, or what. I am running Windows XP on an HP Compaq AMD 4 Athlonx2

I installed a new software program a few days ago, only to get the ".......has encountered a problem and needs to close. We are sorry for the inconvenience." whenever I try to open the program. This is now appearing on several other programs which I have had on my system for some time, and was able to use previously.

I was already having a long standing problem with the NVU program which keeps telling me that a 'dll' is missing, when in fact I can find it in the files. I tried switching to Komposer, but that also stopped working.

I have also found that I cannot update the Adobe Reader, I get an error message every time.

I have run CCleaner, and Malwarebytes Anti-Malware, but although they fixed what they found, there is no change. I have done all the usual, uninstalling, re=installing etc, so far nothing has made any improvement.

I really would appreciate some help with this

Edited by Ritaj, 09 March 2011 - 09:55 AM.

[Advertisements]

I do not know if this is a malware problem, or whatever.

I think you would be better safe then sorry and have the malware guys take a look at this first.
I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here

[rshaffer61]

I do not know if this is a malware problem, or whatever.

I think you would be better safe then sorry and have the malware guys take a look at this first.
I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here