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A virus even my brother can't get rid of


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#1
screamingsocks

screamingsocks

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I had been getting the classic message "Internet Explorer cannot display the webpage Most likely causes are that you are not connected to the internet, the website is encountering problems or you have made a typing error."
Then on March 4th of this year, I was searching for cursive pages of all things and I opened one and immediately got a Trojan message. It had the microsoft symbol on it and mentioned several things that had already been infected. The virus is called Internet Security Essentials and of course they want me to purchase their anti-virus program to get rid of it. Initially, I tried to run an AVG scan, which it would not let me do. So I tried to go directly to AVG using the toolbar and attempted to update it to the newest one. It appeared to be working, but then gave me an error message. Then AVG disappeared from my computer. The icon on my desktop, and everything! I ran several searches for it and it wasn't there. Anytime I tried to use a search engine it would give me this strange error message which basically told me that my computer was infected by a virus and that I should download one of 4 programs to delete it. I am no expert, but the names seemed bogus. Like instead of Hijackthis, they had added an exclamation point, and freeAVG instead of AVG free was one of the others I remember. I can directly get to a website by typing in it's name when I am in safe networking mode, but cannot use a search engine. My brother came over and messed with it for hours. He discovered that this bugger would recharge every time we turned the computer back on. It kept multiplying itself, until he finally changed the name of it to make it a picture file. It was still there, but unable to multiply as far as we could tell. We were able to delete smaller things associated with it, and deleted everything from that day in fact. But we were given an error message when we would try to delete the actual program, which before we changed it's name had an icon that looked kind of like a bird. It also had an icon on my desktop that looked like a purple ball. We took the computer back in time to the 3rd of march, the day before the infection, but the stubborn bugger was still there. Control Alt delete will not work, neither will putting it into a zipped folder. When we try to delete it, it basically tells us it's locked and that we are not authorized to delete this file. I don't know if I gave you enough info, and I am so bad at computerese that I'm embarrassed. I attached the OTL log.Attached File  OTL.Txt   58.82KB   58 downloads I hope you can help! Thanks!
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#2
RKinner

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Please Copy and Paste your logs into replies. Do not attach them.

Doesn't look too bad in Safe Mode. Your hosts file has been compromised so that anything goggle gets sent to the wrong site.

Copy the text in the code box by highlighting and Ctrl + c

:Services

:OTL
O2 - BHO: (Verizon Broadband Toolbar) - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} -  File not found
O2 - BHO: (Browser Helper Object) - {AFD4AD01-58C1-47DB-A404-FBE00A6C5486} -  File not found
O3 - HKLM\..\Toolbar: (Verizon Broadband Toolbar) - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} -  File not found
O4 - HKLM..\Run: [jieoftxr]  File not found
O4 - HKLM..\Run: [PCDrProfiler]  File not found
O4 - HKCU..\RunOnce: [RegistryBooster]  File not found
O15 - HKLM\..Trusted Domains: trymedia.com ([]http in Trusted sites)
O15 - HKLM\..Trusted Domains: trymedia.com ([]https in Trusted sites)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab (Java Plug-in 1.6.0_11)
O16 - DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab (Java Plug-in 1.5.0_05)
O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab (Java Plug-in 1.6.0_03)
O16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab (Java Plug-in 1.6.0_05)
O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab (Java Plug-in 1.6.0_07)
O16 - DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab (Java Plug-in 1.6.0_11)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab (Java Plug-in 1.6.0_11)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
O16 - DPF: Garmin Communicator Plug-In https://static.garmincdn.com/gcp/ie/2.9.2.0/GarminAxControl.CAB (Reg Error: Key error.)
O16 - DPF: Microsoft XML Parser for Java file://C:\WINDOWS\Java\classes\xmldso.cab (Reg Error: Key error.)
O32 - AutoRun File - [2004/04/30 06:01:14 | 000,000,053 | -HS- | M] () - D:\Autorun.inf -- [ FAT32 ]
O33 - MountPoints2\D\Shell - "" = AutoRun
O33 - MountPoints2\D\Shell\AutoRun - "" = Auto&Play
O33 - MountPoints2\D\Shell\AutoRun\command - "" = C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe protect.ed 480 480
     
:Commands
[RESETHOSTS]
[purity]
[emptytemp]
[Reboot]

then run OTL and Under the Custom Scans/Fixes box at the bottom, paste (ctrl +v) the text. Verify that you got it all and Then click the Run Fix button at the top
Let the program run unhindered, OTL will reboot the PC when it is done. Save the log and copy and paste it to a reply.

Open OTL again and select either the Use SafeList or All option in the Extra Registry group then the Run Scan button. Post the two logs it produces in your next reply.

Malwarebytes' Anti-Malware
:!: If you have a previous version of MalwareBytes', remove it via Add or Remove Programs and download a fresh copy. :!:

http://www.malwarebytes.org/mbam.php

SAVE Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location.
* The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
* Post that log back here.

Download

http://ad13.geekstogo.com/MBRCheck.exe

Save it and run it. It will produce a log MBRCheck(date).txt on your desktop. Copy and paste it into a reply.


  • Go to this page and Download TDSSKiller.zip to your Desktop.
  • Extract its contents to your desktop and drag TDSSKiller.exe on the desktop, not in the folder.
  • Double click on TDSSKiller.exe
  • If TDSSKiller alerts you that the system needs to reboot, please consent.
  • When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.

Ron
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