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Windows Installer


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#16
rshaffer61

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Are you getting the same message as before?
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#17
tombaker

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yes, when i install the tax program it tells me the Windows Installer is not correctly
installed
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#18
rshaffer61

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Is this a new download of the software? If so you might try re-downloading it. If not then the problem may be the installation disk or file you are using so a new download would be needed.
Is your Windows up to date with all critical updates from Microsoft?
What SP are you currently running?
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#19
tombaker

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Yes this is a new download. XP is up to date. I am running SP3.
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#20
rshaffer61

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Go to

Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#21
tombaker

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Thanks, but the error still pops up
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#22
rshaffer61

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Try taking a look HERE
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