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Unrequested random “Restart”


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#16
LiamB

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Hi. You asked the following:
Q: Did the system reboot once it was done back into windows? A: Yes, all looks quite normal.
Q: Any restarts on it own since the test finished? A: No, but that only about 30 mins. I will report if any occur.

Many thanks, LiamB
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#17
rshaffer61

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You are welcome and I'm crossing my fingers for you. :D
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#18
LiamB

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Hi. That's nearly 36hrs with no false restarts! It looks like chkdsk /r seemed to have worked. Hopefully thats long enough to feel a little confident. Many, many thanks for the help. If anything crops up I'll start a new thread. LiamB
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#19
rshaffer61

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Thanks for the update and if the issue is related to the restarts still then you can just post inn this topic and we will assist you here.
As of this post I see it has been 4 days now :D :D
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#20
LiamB

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Hi Rshaffer61. Well I'm back again. Kept a log of events and I still get the unrequested restarts. BUT! Only 4 times in 3 weeks, so much improved. Is there any further checks to do to see what else might be wrong? Thanks. LiamB
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#21
rshaffer61

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Try getting me a new Speedfan screenshot.

Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.
  • It is normally the key above your number pad between the F12 key and the Scroll Lock key
  • Now go to Start and then to All Programs
  • Scroll to Accessories and then click on Paint
  • In the Empty White Area click and hold the CTRL key and then click the V
  • Go to the File option at the top and click on Save as
  • Save as file type JPEG and save it to your Desktop
  • Attach it to your next reply

Posted Image



To verify then get the SIW screenshot.


Motherboard Info:

Download SIW from HERE and get the Standalone English version
It will install itself and when finished

Then Click on SIW Icon to run program
On the left side click on the Motherboard directory and then on the right, copy and paste the information in your next reply
On the left side click on the Sensors directory and then on the right, copy and paste the information in your next reply

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#22
LiamB

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Hi. Thanks for the speedy reply. As requested, I have attached the 3 files as *.jpg images. Hope that's OK. LiamB

Speedfan 200411 1.JPG

Motherboard 200411 1.JPG

Sensors 200411 1.JPG
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#23
rshaffer61

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All show good voltages and temps. Nothing to worry about there..
Lets take a look at Events and see what pops up there. Look for specific dates and times when the restarts occurred. If the last restart was before the 13th of this month please change the date in the From date to a day before so I can if anything is leading up to the restart.

  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 13 04 2011
    In the To: boxes type today's date (presuming the crash happened today) 20 04 2011
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#24
LiamB

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It looks like I had 2 overnight restarts at approx 03.57hrs and 04.42 hrs. and so the results log includes today (up to 09.32hrs). Log attached. If it helps, Attached File  VEW Result Log 210411.txt   94.52KB   43 downloadsI've set the AVG scan schedule to start at +1min following restart, that way I have some indication of restarts when I'm away. LiamB
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#25
rshaffer61

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I want to see if the chkdsk finds and fixes anything this time.


Go to

Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Reboot after your done running chkdsk /r...
then Go to Start...Run and type: eventvwr.msc press Enter
When Event Viewer opens, click on Applications... then scroll down to [b]Winlogon]/b] and double-click on it. This is the log created after running Checkdisk...copy and paste the log back here


We will advise after studying the log.
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#26
LiamB

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As requested:

Checking file system on C:

The type of the file system is NTFS.

A disk check has been scheduled.

Windows will now check the disk.

Cleaning up minor inconsistencies on the drive.

Cleaning up 51 unused index entries from index $SII of file 0x9.

Cleaning up 51 unused index entries from index $SDH of file 0x9.

Cleaning up 51 unused security descriptors.

CHKDSK is verifying Usn Journal...

Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...

File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...

Free space verification is complete.

24820393 KB total disk space.

8960964 KB in 32621 files.

11812 KB in 2709 indexes.

0 KB in bad sectors.

114209 KB in use by the system.

65536 KB occupied by the log file.

15733408 KB available on disk.

4096 bytes in each allocation unit.

6205098 total allocation units on disk.

3933352 allocation units available on disk.

Internal Info:

10 b2 00 00 0d 8a 00 00 3c c4 00 00 00 00 00 00 ........<.......

63 0d 00 00 00 00 00 00 6e 01 00 00 00 00 00 00 c.......n.......

b0 2f 0f 02 00 00 00 00 60 3f d9 2b 00 00 00 00 ./......`?.+....

a0 5c e7 03 00 00 00 00 20 e7 3e 8f 01 00 00 00 .\...... .>.....

90 55 85 2b 01 00 00 00 70 06 c3 f4 02 00 00 00 .U.+....p.......

99 9e 36 00 00 00 00 00 c0 41 07 00 6d 7f 00 00 ..6......A..m...

00 00 00 00 00 10 ef 22 02 00 00 00 95 0a 00 00 ......."........

Windows has finished checking your disk.

Please wait while your computer restarts.


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#27
rshaffer61

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Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions



Revised and Simplified:


Do you have a valid XP CD?

If so, place it in your CD ROM drive and follow the instructions below:
  • Click on Start and select Run... type sfc /scannow (note the space) (Let this run undisturbed until the window with the blue progress bar goes away)

SFC
- Which stands for System File Checker,
retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.
If you want to see what was replaced, right-click My Computer and click on Manage. In the new window that appears, expand the Event Viewer (by clicking on the + symbol next to it) and then click on System.
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#28
LiamB

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Good mornimg. Ran sfc /scannow and it completed without message. Looked at "Event Viewer" and commands look normal, indications of Windows File Protection started and stopped and same for start/stop the SP3 cd. Where next? LiamB
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#29
rshaffer61

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How are the restarts now?
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#30
LiamB

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Will monitor and get back. Thanks, LiamB
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