[Macboatmaster]

Now go control panel, administrative tools, event viewer and click application on left pane. Then in main window scroll down from the top to the first winlogon result
double click that entry and on the window that opens to the right of that you will see the up and down arrow.
Left click ONCE on the page symbol., below the arrows.
On your reply right click the message box and click paste.
Your check disc reults will appear

Edited by Macboatmaster, 05 April 2011 - 07:18 AM.

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Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 05/04/2011
Time: 08:39:17
User: N/A
Computer: HP10115313832
Description:
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 638 unused index entries from index $SII of file 0x9.
Cleaning up 638 unused index entries from index $SDH of file 0x9.
Cleaning up 638 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

218797232 KB total disk space.
13188664 KB in 40466 files.
11656 KB in 3321 indexes.
0 KB in bad sectors.
129240 KB in use by the system.
65536 KB occupied by the log file.
205467672 KB available on disk.

4096 bytes in each allocation unit.
54699308 total allocation units on disk.
51366918 allocation units available on disk.

Internal Info:
50 b4 00 00 17 ab 00 00 60 c3 00 00 00 00 00 00 P.......`.......
e5 0c 00 00 00 00 00 00 c1 08 00 00 00 00 00 00 ................
ac 9c 68 03 00 00 00 00 98 46 09 13 00 00 00 00 ..h......F......
2c 14 f7 09 00 00 00 00 ea b3 45 20 01 00 00 00 ,.........E ....
1c 45 42 c6 09 00 00 00 12 e3 be 0e 0b 00 00 00 .EB.............
20 02 d7 7e 00 00 00 00 10 3a 07 00 12 9e 00 00 ..~.....:......
00 00 00 00 00 e0 f8 24 03 00 00 00 f9 0c 00 00 .......$........

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.



Although I can see a lots of error for LMS.
And warning for Winmgmt and error for Msinstaller on 29th March.

Edited by Silvergirl34, 05 April 2011 - 08:27 AM.

[Silvergirl34]

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 05/04/2011
Time: 08:39:17
User: N/A
Computer: HP10115313832
Description:
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 638 unused index entries from index $SII of file 0x9.
Cleaning up 638 unused index entries from index $SDH of file 0x9.
Cleaning up 638 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

218797232 KB total disk space.
13188664 KB in 40466 files.
11656 KB in 3321 indexes.
0 KB in bad sectors.
129240 KB in use by the system.
65536 KB occupied by the log file.
205467672 KB available on disk.

4096 bytes in each allocation unit.
54699308 total allocation units on disk.
51366918 allocation units available on disk.

Internal Info:
50 b4 00 00 17 ab 00 00 60 c3 00 00 00 00 00 00 P.......`.......
e5 0c 00 00 00 00 00 00 c1 08 00 00 00 00 00 00 ................
ac 9c 68 03 00 00 00 00 98 46 09 13 00 00 00 00 ..h......F......
2c 14 f7 09 00 00 00 00 ea b3 45 20 01 00 00 00 ,.........E ....
1c 45 42 c6 09 00 00 00 12 e3 be 0e 0b 00 00 00 .EB.............
20 02 d7 7e 00 00 00 00 10 3a 07 00 12 9e 00 00 ..~.....:......
00 00 00 00 00 e0 f8 24 03 00 00 00 f9 0c 00 00 .......$........

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.



Although I can see a lots of error for LMS.
And warning for Winmgmt and error for Msinstaller on 29th March.

Edited by Silvergirl34, 05 April 2011 - 08:27 AM.

[Macboatmaster]

My main reason for asking for chkdsk was to establish if there were any serious errors on the hard drive.
There are NOT.

Please do this

Method 2: Temporarily disable any antivirus, antispyware, and third-party firewall programs
Important These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take any appropriate additional steps to help protect the system. We recommend that you use this process only if you really require this process.

Installation failure may occur when a third-party program, such as antispyware, holds a file open or when it locks a file that the Windows XP SP3 installation program needs. Before you try to reinstall Windows XP SP3, follow these steps:

• Exit any open programs, and then restart the computer.
• After the computer has restarted, disable any antivirus, antispyware, and third-party firewall programs that may start during the startup process.
  
  You can usually do this from the program notification area. The program icons typically appear in the lower-right corner of the computer screen. To disable a program from the notification area, right-click the program icon, and then click an appropriate option to disable the program.
  
  Note If these options are not available, see the program documentation. Or, contact the program's manufacturer for instructions.
• After you disable these programs, visit the following Microsoft Web site to reinstall Windows XP SP3: http://update.microsoft.comNote If you have problems obtaining the service pack from Windows Update, obtain the stand-alone update package from the Download Center. To do this, go to method 3.
• Click Express Install (Recommended).
  
  Note If the computer meets the conditions for the Windows XP SP3 update, this update will be automatically selected.
• Click Install.
• Review and accept the Microsoft Software License Terms, and then follow the instructions that are provided during the installation process to complete the installation.
• After you have completed the Windows XP SP3 installation process, re-enable any antivirus, antispyware, and third-party firewall programs that you disabled in step 2.

If the installation is successful, you are finished.

If this method did not resolve the issue, go to method 3. Back to the top
Method 3: Download and reinstall Windows XP SP3 from the Microsoft Download Center
If you have problems obtaining the service pack from Windows Update, obtain the stand-alone update package from the Download Center. To download the file, click the following link:
Download the Windows XP Service Pack 3 package now package now.
For more information about how to download Windows XP SP3 from the Microsoft Download Center, click the following article number to view the article in the Microsoft Knowledge Base: 322389 How to obtain the latest Windows XP service pack If the installation is successful, you are finished.

[Silvergirl34]

I tried this version of switching off antivirus and do the upgrade before.

I did again and the 'file is corrupt' message is still popping up, now it stopped at i386\diskcopy.dl


The SP3 upload is not finished.

Any more ideas?

Thanks

[Macboatmaster]

go start run and type
sfc /scannow

If it asks for the XP CD click try again.
If it asks for it again click ignore.
If it continually asks for it post back.
Run it as far as you without the CD

[Silvergirl34]

Tried to run what you have asked for but a message pops up:

Windows cannot find sfc/scannow, Make sure you typed the name correctly, and then try again. To search for a file, click the start button and then click search.

This window came up only nothing else.

Thanks

[Macboatmaster]

That is because you left out the space

sfc /scannow

Edited by Macboatmaster, 05 April 2011 - 01:36 PM.

[Silvergirl34]

Oh, ok, sorry. Now typed it correctly.

Ok, run it through. What to do now?

Edited by Silvergirl34, 05 April 2011 - 02:13 PM.

[Macboatmaster]

Did it continually ask for the CD.

[Silvergirl34]

No, it went through with no question.

[Macboatmaster]

I know you said you use Firefox, but is IE still on that computer - presumably yes.
Go in to IE
Go to Windows update. - that is on the safety tab or the tools tab depnding on your version of IE
When there disable the anti-virus
Disable the pop up blocker that is on the tools tab.

After ActiveX controls have been installed
Attempt to download all critical updates.

[Silvergirl34]

Yes, IE is still on pc. Went to windows update but not sure how to disable antivirus.
Where to install ActiveX controls?

Disabled pop-upblocker though.

[Macboatmaster]

I tried this version of switching off antivirus and do the upgrade before.

Yes, IE is still on pc. Went to windows update but not sure how to disable antivirus.

Where to install ActiveX controls?

When you go Windows update the first screen you see is checking that your computer has the necessary active x installed.
If it does not it tells you so.

[Silvergirl34]

When I go to Windows update it says welcome to windows update and I can choose between Express or Custom update.

There is no mention of ActiveX anywhere.

I'm sorry to be a pain but what exactly I need to do there? Run an update? Did but no new updates. Where are these Activex controls exactly?

[Macboatmaster]

If you see choose between express and custom , then it must have already told that you that updates are offered

Which on my previous post is correct pls - you do know how to turn off the anti-virus or you do not know.
Normally you open your anti-virus and there will be an option to turn off or disable or turn off real time protection.

Choose Custom and tell me HOW MANY and is SP3 amongst them and which IE are you using is an IE8 included.
If there are NOT too many give me all the KB numbers.

Edited by Macboatmaster, 05 April 2011 - 03:56 PM.