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MicrosoftRepair Virus - Help


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#1
mcjenniffer

mcjenniffer

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I somehow got a virus, when I started my computer up popped this scan called MicrosoftRepair, and it automatically started scanning, I stopped the scan, but could do nothing. The box refused to go away. I started getting pop-ups that the hard drive was bad, virtual memory overfull, and so on. I found instructions on how to remove the virus, and did so. (Going thru onecase.live.com/site/en-us/default.htm)It removed it. Now when I click START, I have no programs in there. I can click PICTURES, DOCUMENTS, anything, and nothing is showing. I am only getting online because it is pinned to the start menu. Otherwise I couldn't do anything. I have tried a system restore, and I have selected a previous date, but when I click NEXT, nothing happens. I did go into ADD/REMOVE PROGRAMS and all my programs are still showing. I do not know a whole lot about computers, and do not know how to fix this problem. I am scared to do too much and ruin something. Even my background and desktop icons are gone. Can someone please help me out here. Thanks
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#2
rshaffer61

rshaffer61

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I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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