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Can't install avg 11 on windows xp prof sp3

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I have a friend of mine that has windows xp professional version 2002 sp3 and when I run the installation it shows me that it reaches a point where it extracts files in the pc but then it disapears. I have no error message, no nothing.

I have thought of windows firewall and will try disabling it next time but is there anyghing else I should be dealing with in order to install the antivirus?

Thank you in advance for your help.
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