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computer shuts down randomly


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#16
islandcat

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maybe this is it??computerinfo.JPG
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#17
rshaffer61

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Yep screenshot showed up fine. The voltage on both the 3.3+ and 12+ volt rails look to be low.
This may be a cause of your shut downs. :D
I would suggest trying another PSU of at least the same wattage you have now to make sure.
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#18
islandcat

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wow you are the best. Do you mean try another plug in? or power bar?
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#19
rshaffer61

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Nope what I mean is the Power Supply Unit inside your computer seems to be faulty and needs to be replaced.
Take a look at this page HERE which has a nice tutorial with pictures to show what I am talking about.
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#20
islandcat

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Holy smokes, thats big. So I guess you are saying the psu was never big enough for this computer, it was made as a gaming computer so I am guessing the components are bigger than an average computer? Well I appreciate you staying with me through this, and I will look into buying a bigger one by the advice on the web page you told me to go to, as far as installing it myself well I'll have to think about that, I would like the challenge but have a vision of me and wires tangled up lol. Thanks will be back.....
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#21
rshaffer61

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NO PSU's are nothing more then a electrical component which will fail or become faulty eventually.
Some last for years and others fail quicker.
Now one thing that will help is to get a name brand good PSU with enough wattage to handle your present and any future power needs.
It really isn't that hard to do as you have 1 maybe 2 connections to the motherboard. Then a power connector to your hard drive, dvd drive and some little lights and switches theat have to be connected.
If you take your time you can do it.
You can also use this Tutorial HERE written byu one of our own Techs on how to build your own system. There is a section about installing the PSU and the connections with lots of pictures to follow along with.
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#22
islandcat

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Hi, just thought I would let you know where I am now. I took computer in and had a new fan installed. It was clogged with dust and not turning very well. Hope I can just show you screen shot and get your opinion if I did the right thing.

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  • print screen new fan.JPG

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#23
rshaffer61

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NICE!!!!! :D That looks more like what you want to see..
How is the shutdown issue now?
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#24
islandcat

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Oh Thank you so much. Have only had computer back two days and been working lots but the time I have been on it have not, fingers crossed, had no shut downs. Heres hoping. While I have the chance, again I have to thank you for all your help, you guys are awesome. You have saved me so much over the past years, you do a great job.
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#25
rshaffer61

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Congratulations islandcat. :D for a successful resolution for your issue.

I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help. :D :D
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#26
islandcat

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Just as an update, you were right, after having a new fan installed computer shut down and wouldnt start up again. So new PSU installed. Told the tech after now spending over $300. we are done, will trade it in for $800 laptop. He jumped at that.
anyway thanks again, and you were right in the end.
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#27
rshaffer61

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Thank you for letting me know. I hope the laptop works out for you. If you need assistance in the future please come back to see us. We will be happy to help.. :)
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