Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

Random BSODs ntkrnlpa.exe Internet Explorer and Explorer stop work

Started by woren , Apr 09 2011 02:51 PM

  • Please log in to reply

#1
woren
Posted 09 April 2011 - 02:51 PM

woren

    New Member

  • Member
  • Pip
  • 7 posts
Hello,

Since yesterday I have a lot of BSOD in different moments and it's pretty hard for me to say what is the root cause. Please help. I already tried to show in the attached BSOD dump drivers verification results so please have a look. Even now while writing this post I see popus that Internet explorere stopped working. Same I saw about Explorer. I already tried removing browsers and changing AntyVir soft from ESET to Microsoft Security Essentials but no effect. Also did Checkdisk and WiFi driver update. Thanks in advance.

***************************************

==================================================
Dump File : 040911-22807-01.dmp
Crash Time : 2011-04-09 23:38:32
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82b6287b
Parameter 3 : 0x9027b82c
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+12087b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\040911-22807-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 160 032
==================================================

==================================================
Dump File : 040911-22588-01.dmp
Crash Time : 2011-04-09 22:33:51
Bug Check String : DRIVER_VERIFIER_IOMANAGER_VIOLATION
Bug Check Code : 0x000000c9
Parameter 1 : 0x0000023b
Parameter 2 : 0x8e182a8c
Parameter 3 : 0x933aae48
Parameter 4 : 0x00000000
Caused By Driver : HIDCLASS.SYS
Caused By Address : HIDCLASS.SYS+2a8c
File Description : Hid Class Library
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\040911-22588-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 135 736
==================================================

==================================================
Dump File : 040911-16629-01.dmp
Crash Time : 2011-04-09 11:57:41
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00003452
Parameter 2 : 0x01be6000
Parameter 3 : 0xc08043d0
Parameter 4 : 0x00000000
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+5ba9
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\040911-16629-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 159 312
==================================================

==================================================
Dump File : 040911-20217-01.dmp
Crash Time : 2011-04-09 11:03:07
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xc0331d40
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x82a8d6a9
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4681b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\040911-20217-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 159 408
==================================================

==================================================
Dump File : 040911-18829-01.dmp
Crash Time : 2011-04-09 09:32:26
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00041289
Parameter 2 : 0x678a2001
Parameter 3 : 0x00001592
Parameter 4 : 0x808a2405
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcdfc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\040911-18829-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 159 360
==================================================

==================================================
Dump File : 040911-20763-01.dmp
Crash Time : 2011-04-09 01:18:13
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001904fb
Parameter 2 : 0x9ea8fac8
Parameter 3 : 0x9ea8f6a0
Parameter 4 : 0x82b27eff
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+14221
File Description : Sterownik systemu plików NT
Product Name : System operacyjny Microsoft® Windows®
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\040911-20763-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 159 360
==================================================

==================================================
Dump File : 040811-31590-01.dmp
Crash Time : 2011-04-08 20:09:35
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0xae63db80
Parameter 3 : 0xae63dc00
Parameter 4 : 0x0a100805
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+c57c
File Description : Sterownik systemu plików NT
Product Name : System operacyjny Microsoft® Windows®
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\040811-31590-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 159 360
==================================================

==================================================
Dump File : 040811-29546-01.dmp
Crash Time : 2011-04-08 20:01:13
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x00001097
Parameter 3 : 0x00030402
Parameter 4 : 0xc13c83d8
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+11f1b6
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\040811-29546-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 159 360
==================================================

==================================================
Dump File : 040811-20124-01.dmp
Crash Time : 2011-04-08 15:35:52
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x00001097
Parameter 3 : 0x00410039
Parameter 4 : 0xa53e63d8
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+63cb
File Description : Menedżer filtrów systemu plików firmy Microsoft
Product Name : System operacyjny Microsoft® Windows®
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\040811-20124-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 159 360
==================================================

==================================================
Dump File : 040811-18423-01.dmp
Crash Time : 2011-04-08 12:35:44
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x81f5f7ff
Parameter 3 : 0x8b423b00
Parameter 4 : 0x8b4236e0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+1207ff
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\040811-18423-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 138 728
==================================================

==================================================
Dump File : 040811-19546-01.dmp
Crash Time : 2011-04-08 12:34:04
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001904fb
Parameter 2 : 0x9e227480
Parameter 3 : 0x9e227060
Parameter 4 : 0x82b21067
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+14221
File Description : Sterownik systemu plików NT
Product Name : System operacyjny Microsoft® Windows®
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\040811-19546-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 159 360
==================================================

==================================================
Dump File : 040811-18439-01.dmp
Crash Time : 2011-04-08 12:22:54
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82ad5ee2
Parameter 3 : 0x9b1fdac8
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+93ee2
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\040811-18439-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 159 360
==================================================

Edited by woren, 09 April 2011 - 02:56 PM.

  • 0

Advertisements

#2
woren
Posted 10 April 2011 - 10:12 AM

woren

    New Member

  • Topic Starter
  • Member
  • Pip
  • 7 posts
NEW BSOD's

==================================================
Dump File : 041011-20638-01.dmp
Crash Time : 2011-04-10 15:23:59
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00000031
Parameter 2 : 0x8888a3c0
Parameter 3 : 0x8e6e9000
Parameter 4 : 0xa161b3d4
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcdfc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\041011-20638-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 159 960
==================================================

==================================================
Dump File : 041011-23322-02.dmp
Crash Time : 2011-04-10 14:51:10
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82c695d0
Parameter 3 : 0x8e7f1bf4
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+2245d0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\041011-23322-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 159 880
==================================================

==================================================
Dump File : 041011-23150-01.dmp
Crash Time : 2011-04-10 14:49:42
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00005003
Parameter 2 : 0xc0802000
Parameter 3 : 0x000011b2
Parameter 4 : 0x7634a005
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcdfc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\041011-23150-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 159 832
==================================================

==================================================
Dump File : 041011-23306-01.dmp
Crash Time : 2011-04-10 14:46:00
Bug Check String : PFN_LIST_CORRUPT
Bug Check Code : 0x0000004e
Parameter 1 : 0x00000099
Parameter 2 : 0x00018987
Parameter 3 : 0x00000002
Parameter 4 : 0x000a5c63
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcdfc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\041011-23306-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 160 424
==================================================
  • 0

#3
rshaffer61
Posted 10 April 2011 - 10:55 AM

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
OK first of all lets list the error codes you are getting and then we can get a better handle on what we need to do.

0x0000001A: MEMORY_MANAGEMENT
(Click to consult the online MSDN article.)
This memory management error is usually hardware related. See the General Troubleshooting of STOP Messages checklist above. If this occurs while installing Windows, also check the Windows system requirements including the amount of RAM and disk space required to load the operating system. If none of the above resolves the problem, see the MSDN article linked above for further steps.




0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).



0x0000004E: PFN_LIST_CORRUPT
(Click to consult the online MSDN article.)
This indicates that the memory management Page File Number list is corrupted. Can be caused by corrupt physical RAM, or by drivers passing bad memory descriptor lists.



OK the next step is to start a methodical check on hardware and then move on to software, drivers and OS itself.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
  • 0

#4
woren
Posted 12 April 2011 - 11:48 PM

woren

    New Member

  • Topic Starter
  • Member
  • Pip
  • 7 posts
Hello again.

I was silent since last post as laptop was just fine so I was thinking about miracle but.... it's just life, miracle doesn't happen or at least not that often. yesterday afternoon I saw warning message that Internet Explorer stopped working so there is something wrong still. This time no BSOD, just this message. I have run this memtest for whole night. See attached screen. No errors found. What do we do further?

Attached Thumbnails

  • 13042011133.jpg

  • 0

#5
rshaffer61
Posted 13 April 2011 - 07:04 AM

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Then the results show no memory issue.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions
  • 0

#6
woren
Posted 30 April 2011 - 04:55 AM

woren

    New Member

  • Topic Starter
  • Member
  • Pip
  • 7 posts
Hello,

My disc is Fujitsu MHZ2320BH G2 and it's SATA. The Fujitsu program (fjdt v6.90) behind given link does no support this disc. Any idea?

Edited by woren, 30 April 2011 - 05:06 AM.

  • 0

#7
rshaffer61
Posted 30 April 2011 - 05:28 AM

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Try SeaTools Cd ISO for DOS
  • 0

#8
woren
Posted 01 May 2011 - 01:42 PM

woren

    New Member

  • Topic Starter
  • Member
  • Pip
  • 7 posts
What do you mean?

Where I can find an ISO file for my Fujitsu disc?

Edited by woren, 01 May 2011 - 01:42 PM.

  • 0

#9
rshaffer61
Posted 01 May 2011 - 04:25 PM

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
go to the tacktech link in my post 5.
Click on the Seagate link and click that.
Find the entry named SeaTools for DOS v2.22 (Graphical) (07.01.2010)
Try this link SeaTools for DOS (ISO CD-ROM Image)
Then follow the instructions in the post 5 on how to burn the iso file to cd. Reboot system with cd in and if the boot sequence is set right in the bios then the system should boot to the diagnostics software.
  • 0

#10
woren
Posted 22 May 2011 - 12:49 PM

woren

    New Member

  • Topic Starter
  • Member
  • Pip
  • 7 posts
Hello,

Did the SEA disc long test and it looks fine. What's next?
  • 0

#11
rshaffer61
Posted 22 May 2011 - 02:24 PM

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
  • 0

#12
woren
Posted 03 June 2011 - 01:50 AM

woren

    New Member

  • Topic Starter
  • Member
  • Pip
  • 7 posts
I have repeated RAM tests and looks so that one of the pieces (2x2GB) is broken. I will continue testing on another piece of RAM. So far so good.

Thanks for help on this!
  • 0

#13
rshaffer61
Posted 03 June 2011 - 05:38 AM

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Thanks for the update and I hope it is only one of the modules.
  • 0
Back to Windows Vista and Windows 7 · Next Unread Topic →




Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

  1. Geeks to Go Community
  2. → Retired Forums
  3. → Windows Vista and Windows 7

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP