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HP Printer not detected on Home Network


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#1
abs81

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Hello,

I am having an issue with setting up my printer on my home network, and I am pretty sure that you professional experts will be able to guide me!

Basically, i have an HP Photosmart 3200 series network printer, a desktop running Windows XP PRO SP3, and a Linksys Wireless Router WRT54GC. I have the Desktop connected to one of the 4 ports on the router, and internet and all functions are running fine. I have connected the HP printer to another port of the router. Before installing the software, I disabled my Firewall, as well as Symantec Anti-Virus.

When i try to install the software, everything runs fine till I reach the option : Connect via USB, or connect via network. I select Network, and then it tries to 'find' my printer on the network, and then says cannot find any Hp printer on the network.

I am not too sure whether the problem is with my AV, or with my router blocking access to the printer and not allowing it to be seen by the printer set up software.

I know i have given a very broad view of the problem, without any specific details, but if you can kindly ask me what specifications/details you need, i will gladly furnish the same.

I hope to hear from you soon,

Thanks and regards,
abs81.
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#2
etaf

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if you goto the printer settings - what do you see under network information
post back the
IP address
Subnet address
Default Gateway
DNS server

from the printer itself

from the PC would you post an ipconfig /all

you could also try try apple bonjour - see if that can locate the printer http://support.apple.com/kb/dl999




------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------
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#3
abs81

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Hi Etaf,

Many thanks for your reply.

I had printed a HP Network Configuration Page directly off the printer :

IP Address : 10.1.50.3
Subnet Mask : 255.255.0.0
Default Gateway : 10.1.0.1
DNS Server : 10.0.10.1


The ipconfig /all report as follows :



Windows IP Configuration



Host Name . . . . . . . . . . . . : ABS

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® 82566DC-2 Gigabit Network Connection

Physical Address. . . . . . . . . : 00-19-D1-8A-91-A0

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.10

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1



Ethernet adapter Local Area Connection 5:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : TAP-Win32 Adapter V9

Physical Address. . . . . . . . . : 00-FF-A2-FD-BF-FA



Ethernet adapter Local Area Connection 3:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Bluetooth PAN Network Adapter

Physical Address. . . . . . . . . : 00-11-B1-08-6A-66



I hope the above information is what you needed.

I look forward to hearing from you again!

Thanks and regards,

abs81.
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#4
etaf

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you do not have DHCP enabled on that working PC - so perhaps DHCP is not enabled on the router - the information in the router is incorrect for that router also

If you manually the following into the printer network settings manually perhaps that will connect

IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1

rather than the info you have here - which is wrong for the router

IP Address : 10.1.50.3
Subnet Mask : 255.255.0.0
Default Gateway : 10.1.0.1
DNS Server : 10.0.10.1
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#5
abs81

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Hi Etaf,

Thanks for all your help!

As soon as I manually inserted all your given settings into the Printer Network Settings, and then ran the installation software again, the printer was immediately detected! I completed installation of software, and all printer functions are running smooth!

Appreciate your advice, many thanks once again!

Once more, GTG has come to my rescue, apart from special thanks to you!

Regards,
abs81.
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#6
etaf

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your welcome , glad it all worked out
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#7
H Joseph

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I have a HP LaserJet 3330 Printer and I am having problems connecting it to My laptop. My Laptop recognizes the printer but won't let me set it to a default printer. I have been going back in forth with some success but not it seems like I am back to square one. I dont have my PCI Simple Controller Driver installed is that the problem and I cannot do it online.

thank You
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#8
H Joseph

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The laptop I have is a Gateway
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#9
H Joseph

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I know that Not having the PCI Simple Controller is not the problem it is connecting the Printer to my laptop as default printer.
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