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Severely infected with Malware but scans cannot detect


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Julie Anne

Julie Anne

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Hello,

I am experiencing problems with my 2004 Toshiba laptop (taking over 15 minutes to boot up, internet browsers not responding) that I am quite certain are related to Malware/Spyware, but the anti-virus scans that I have been routinely performing are not detecting any problems. In the past week I have run numerous scans with Symantec, Malwarebytes', AG, and AdAware, and the scans are coming up "clean", despite the problems I'm experiencing. I have had some issues with this laptop for about a year now (although not to this extent), and a few months ago Symantec quarantined TrojanFakeAV!, 6bba7172-6563c278, and 1b44cd2-77b7cb01. I wonder whether it is these infections that are still affecting my computer, or others that have not been detected. For a while now a yellow pop-up box has been appearing saying that Symatec has been disabled, but when I check Symantec, it is enabled. More recently, and at the same time my computer problems have worsened, an error message has been appearing stating that there is a problem running a script, and asking whether to continue or stop it (seems to be related to google chrome). Any help you can offer would be much appreciated. As you'll see from the OTL file, my computer is quite a mess. Thank you.


OTL Extras logfile created on: 4/15/2011 11:22:57 PM - Run 1
OTL by OldTimer - Version 3.2.22.3 Folder = e:\My Documents\Downloads
Windows XP Professional Edition Service Pack 2 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 6.0.2900.2180)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

447.00 Mb Total Physical Memory | 92.00 Mb Available Physical Memory | 21.00% Memory free
1.00 Gb Paging File | 1.00 Gb Available in Paging File | 45.00% Paging File free
Paging file location(s): C:\pagefile.sys 1056 2112 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 14.65 Gb Total Space | 1.30 Gb Free Space | 8.91% Space Free | Partition Type: NTFS
Drive E: | 41.24 Gb Total Space | 16.66 Gb Free Space | 40.41% Space Free | Partition Type: NTFS
Drive G: | 843.26 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS

Computer Name: JULIEK | User Name: Julie | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
.url [@ = InternetShortcut] -- rundll32.exe shdocvw.dll,OpenURL %l

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = FirefoxHTML] -- C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation)

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
exefile [open] -- "%1" %*
InternetShortcut [open] -- rundll32.exe shdocvw.dll,OpenURL %l
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]
"Start" = 4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]
"Start" = 2

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DoNotAllowExceptions" = 1
"DisableNotifications" = 0

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\SPSSInc\Statistics17\SPSSWinWrapIDE.exe" = C:\Program Files\SPSSInc\Statistics17\SPSSWinWrapIDE.exe:*:Disabled:SPSS Basic Script Editor -- (SPSS Inc.)
"C:\Program Files\SPSSInc\Statistics17\statistics.com" = C:\Program Files\SPSSInc\Statistics17\statistics.com:*:Disabled:Statistics17:com -- (SPSS Inc)
"C:\Program Files\SPSSInc\Statistics17\statistics.exe" = C:\Program Files\SPSSInc\Statistics17\statistics.exe:*:Disabled:Statistics17:exe -- (SPSS Inc)
"C:\Program Files\AVG\AVG10\avgnsx.exe" = C:\Program Files\AVG\AVG10\avgnsx.exe:*:Enabled:Online Shield -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\AVG\AVG10\avgmfapx.exe" = C:\Program Files\AVG\AVG10\avgmfapx.exe:*:Enabled:AVG Installer -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\AVG\AVG10\avgemcx.exe" = C:\Program Files\AVG\AVG10\avgemcx.exe:*:Enabled:Personal E-mail Scanner -- (AVG Technologies CZ, s.r.o.)


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{0134A1A1-C283-4A47-91A1-92F19F960372}" = Adobe Creative Suite 2
"{0BEDBD4E-2D34-47B5-9973-57E62B29307C}" = ATI Control Panel
"{18D10072035C4515918F7E37EAFAACFC}" = AutoUpdate
"{1B343C8C-F170-4829-8481-E163317C5830}" = iTunes
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{21AED9AC-929B-446B-8DE9-6D808CC38783}" = PD Media Converter
"{236BB7C4-4419-42FD-0409-1E257A25E34D}" = Adobe Photoshop CS2
"{24D753CA-6AE9-4E30-8F5F-EFC93E08BF3D}" = Skype™ 4.0
"{26A24AE4-039D-4CA4-87B4-2F83216016FF}" = Java™ 6 Update 24
"{2A981294-F14C-4F0F-9627-D793270922F8}" = Bonjour
"{2DC94AFD-A6E2-4AB4-9132-4A3F8E07B386}" = Apple Application Support
"{3248E093-5288-4CA9-B3AB-11A675FEA1F9}" = Symantec AntiVirus
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{4286E640-B5FB-11DF-AC4B-005056C00008}" = Google Earth
"{46B65150-F8AA-42F2-94FB-2729A8AE5F7E}" = SPSS Statistics 17.0
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{50316C0A-CC2A-460A-9EA5-F486E54AC17D}_is1" = AVG PC Tuneup 2011
"{57752979-A1C9-4C02-856B-FBB27AC4E02C}" = QuickTime
"{5EE7D259-D137-4438-9A5F-42F432EC0421}" = VC80CRTRedist - 8.0.50727.4053
"{6003F12D-6DAF-4C3F-9FFA-F4A721DC6BBF}" = AVG 2011
"{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}" = PowerDVD
"{6B9B0C6F-E5FA-4633-A640-AB98A272ECCA}" = Safari
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{786C5747-1033-0000-B58E-000000000001}" = Adobe Stock Photos 1.0
"{7B63B2922B174135AFC0E1377DD81EC2}" = DivX
"{7F4C8163-F259-49A0-A018-2857A90578BC}" = Adobe InDesign CS2
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8ADFC4160D694100B5B8A22DE9DCABD9}" = DivX Player
"{8EDBA74D-0686-4C99-BFDD-F894678E5B39}" = Adobe Common File Installer
"{90120000-0010-0409-0000-0000000FF1CE}" = Microsoft Software Update for Web Folders (English) 12
"{90120000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-0030-0000-0000-0000000FF1CE}" = Microsoft Office Enterprise 2007
"{90120000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00B2-0409-0000-0000000FF1CE}" = Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
"{90120000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2007
"{90120000-0114-0409-0000-0000000FF1CE}" = Microsoft Office Groove Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2007
"{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}" = ALPS Touch Pad Driver
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{A71D5E81-B967-43DB-93D7-FD31BFB95748}" = MobileMe Control Panel
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AC76BA86-1033-0000-7760-000000000002}" = Adobe Acrobat 7.0 Professional
"{B7050CBDB2504B34BC2A9CA0A692CC29}" = DivX Plus Web Player
"{B74D4E10-1033-0000-0000-000000000001}" = Adobe Bridge 1.0
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{C41300B9-185D-475E-BFEC-39EF732F19B1}" = Apple Software Update
"{C49DAA9C-5BA8-459A-8244-E57B69DF0F04}" = Suite Specific
"{CACAEB5F-174D-4C7C-AC56-A33289A807CA}" = Apple Mobile Device Support
"{CC38C3D1-0359-4308-9DB8-194F8D92B2B6}" = PD Media Converter
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D4E53304-1F6C-4111-9872-1BCD2CF5B642}" = AVG 2011
"{DED53B0B-B67C-4244-AE6A-D6FD3C28D1EF}" = Ad-Aware
"{E2883E8F-472F-4fb0-9522-AC9BF37916A7}" = Adobe Download Manager
"{E9787678-1033-0000-8E67-000000000001}" = Adobe Help Center 1.0
"{F1B8DB67-D30E-4FF9-A85F-3CEE51825AA2}" = SMSC IrCC V5.1.3600.3 SP1
"{F333A33D-125C-32A2-8DCE-5C5D14231E27}" = Visual C++ 2008 x86 Runtime - (v9.0.30729)
"{F333A33D-125C-32A2-8DCE-5C5D14231E27}.vc_x86runtime_30729_01" = Visual C++ 2008 x86 Runtime - v9.0.30729.01
"{FB08F381-6533-4108-B7DD-039E11FBC27E}" = Realtek AC'97 Audio
"AC3Filter" = AC3Filter (remove only)
"Ad-Aware" = Ad-Aware
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"All ATI Software" = ATI - Software Uninstall Utility
"AngelPotion Video Codec V1" = AngelPotion Video Codec V1
"ATI Display Driver" = ATI Display Driver
"AVG" = AVG 2011
"ENTERPRISE" = Microsoft Office Enterprise 2007
"EzButton" = Easy Button
"Google Updater" = Google Updater
"IDNMitigationAPIs" = Microsoft Internationalized Domain Names Mitigation APIs
"InterActual Player" = InterActual Player
"LiveUpdate" = LiveUpdate 2.6 (Symantec Corporation)
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Mozilla Firefox (3.6.16)" = Mozilla Firefox (3.6.16)
"NLSDownlevelMapping" = Microsoft National Language Support Downlevel APIs
"Rhapsody" = Rhapsody
"TOSHIBA Software Modem" = TOSHIBA Software Modem
"WIC" = Windows Imaging Component
"Windows Media Format Runtime" = Windows Media Format Runtime
"Windows Media Player" = Windows Media Player 10
"XviD_is1" = XviD MPEG-4 Video Codec

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Move Media Player" = Move Media Player

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 4/10/2011 3:21:50 AM | Computer Name = JULIEK | Source = Userenv | ID = 1515
Description = Windows has backed up this user's profile. Windows will automatically
try to use the backed up profile the next time this user logs on.

Error - 4/10/2011 3:22:22 AM | Computer Name = JULIEK | Source = Userenv | ID = 1511
Description = Windows cannot find the local profile and is logging you on with a
temporary profile. Changes you make to this profile will be lost when you log off.

Error - 4/10/2011 11:09:22 PM | Computer Name = JULIEK | Source = Application Error | ID = 1000
Description = Faulting application plugin-container.exe, version 1.9.2.4095, faulting
module ntdll.dll, version 5.1.2600.3520, fault address 0x0000100b.

Error - 4/11/2011 3:42:14 AM | Computer Name = JULIEK | Source = Application Error | ID = 1000
Description = Faulting application plugin-container.exe, version 1.9.2.4095, faulting
module ntdll.dll, version 5.1.2600.3520, fault address 0x0000100b.

Error - 4/11/2011 3:43:36 AM | Computer Name = JULIEK | Source = .NET Runtime | ID = 1023
Description = Application: plugin-container.exe CoreCLR Version: 4.0.50917.0 Description:
The process was terminated due to an internal error in the .NET Runtime at IP 7928D256
(79150000) with exit code 8013150a.

Error - 4/13/2011 11:17:20 PM | Computer Name = JULIEK | Source = ESENT | ID = 490
Description = svchost (1280) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb"
for read / write access failed with system error 32 (0x00000020): "The process
cannot access the file because it is being used by another process. ". The open
file operation will fail with error -1032 (0xfffffbf8).

Error - 4/13/2011 11:17:20 PM | Computer Name = JULIEK | Source = ESENT | ID = 439
Description = Catalog Database (1280) Unable to write a shadowed header for file
C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb. Error
-1032.

Error - 4/13/2011 11:17:20 PM | Computer Name = JULIEK | Source = ESENT | ID = 473
Description = Catalog Database (1280) Database C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
was partially detached. Error -1032 encountered updating database headers.

Error - 4/14/2011 12:15:31 AM | Computer Name = JULIEK | Source = Application Error | ID = 1000
Description = Faulting application plugin-container.exe, version 1.9.2.4095, faulting
module ntdll.dll, version 5.1.2600.3520, fault address 0x0000100b.

Error - 4/14/2011 12:22:47 AM | Computer Name = JULIEK | Source = Application Error | ID = 1001
Description = Fault bucket -1929935721.

[ OSession Events ]
Error - 1/18/2010 8:12:31 PM | Computer Name = JULIEK | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 1, Application Name: Microsoft Office Excel, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 9894
seconds with 60 seconds of active time. This session ended with a crash.

[ System Events ]
Error - 3/27/2011 4:50:28 PM | Computer Name = JULIEK | Source = Service Control Manager | ID = 7026
Description = The following boot-start or system-start driver(s) failed to load:
SBRE

Error - 3/27/2011 5:12:26 PM | Computer Name = JULIEK | Source = Service Control Manager | ID = 7034
Description = The IS360service service terminated unexpectedly. It has done this
1 time(s).

Error - 3/28/2011 10:02:37 PM | Computer Name = JULIEK | Source = Service Control Manager | ID = 7026
Description = The following boot-start or system-start driver(s) failed to load:
SBRE

Error - 3/29/2011 10:43:02 AM | Computer Name = JULIEK | Source = Service Control Manager | ID = 7026
Description = The following boot-start or system-start driver(s) failed to load:
SBRE

Error - 3/29/2011 10:14:33 PM | Computer Name = JULIEK | Source = Service Control Manager | ID = 7026
Description = The following boot-start or system-start driver(s) failed to load:
SBRE

Error - 3/30/2011 10:49:12 AM | Computer Name = JULIEK | Source = Service Control Manager | ID = 7026
Description = The following boot-start or system-start driver(s) failed to load:
SBRE

Error - 4/8/2011 12:31:58 AM | Computer Name = JULIEK | Source = DCOM | ID = 10010
Description = The server {B53B7061-6584-46AA-A033-D610EB10BD9B} did not register
with DCOM within the required timeout.

Error - 4/10/2011 11:06:19 PM | Computer Name = JULIEK | Source = Service Control Manager | ID = 7011
Description = Timeout (30000 milliseconds) waiting for a transaction response from
the avgwd service.

Error - 4/10/2011 11:06:48 PM | Computer Name = JULIEK | Source = Service Control Manager | ID = 7011
Description = Timeout (30000 milliseconds) waiting for a transaction response from
the service.


< End of report >
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