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Blue Screen problems


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#1
izbo10

izbo10

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I have a relatively new Emachines computer running windows 7, it keeps getting blue screens, I have reformatted, I have updated the nvidia video drivers. I can't figure out what to do from here. I wanted to include the minidump zip file here but that keeps giving me an error with zipping them, so if that is needed please give me instructions as it tells me error reading file. The Blue screens I get say they come from tcpip.sys and ntfs.sys. They may not be the only ones but they are the ones I have caught on screen before it reboots. Thanks for any help.

Whocrashed info

System Information (local)
--------------------------------------------------------------------------------

computer name: BEBIL-PC
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
CPU: AuthenticAMD AMD Athlon™ Processor LE-1660 AMD586, level: 15
1 logical processors, active mask: 1
RAM: 1877467136 total
VM: 2147352576, free: 1988997120



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Sun 4/17/2011 6:52:31 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041611-24180-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70740)
Bugcheck code: 0xD1 (0x188, 0x2, 0x0, 0xFFFFF88001666082)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 4/17/2011 5:52:24 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\040111-15756-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70740)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002D8C2E1, 0xFFFFF88005083DE0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 4/17/2011 5:52:24 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002D8C2E1, 0xFFFFF88005083DE0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 4/17/2011 1:40:47 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041611-20139-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70740)
Bugcheck code: 0x4E (0x1, 0xFFFFF80002C60D20, 0x3447E, 0x0)
Error: PFN_LIST_CORRUPT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 4/17/2011 1:31:08 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041611-14820-01.dmp
This was probably caused by the following module: Unknown (0xFFFFF80002A86740)
Bugcheck code: 0xD1 (0xFFE, 0x2, 0x0, 0xFFFFF880018DEB71)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: Unknown .
Google query: Unknown DRIVER_IRQL_NOT_LESS_OR_EQUAL




On Sun 4/17/2011 1:19:12 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041611-21543-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70740)
Bugcheck code: 0xA (0x3BBD9C18, 0x2, 0x1, 0xFFFFF80002AE23F2)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Tue 4/12/2011 10:15:55 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041211-36098-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70740)
Bugcheck code: 0x50 (0xFFFFF900C1DFF000, 0x1, 0xFFFFF960000A9A1F, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Tue 4/12/2011 10:12:17 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041211-34460-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70740)
Bugcheck code: 0x1A (0x41201, 0xFFFFF68000029A98, 0xD08000006A4E8847, 0xFFFFFA8005201440)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.



--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

8 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

unknown

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


2 new crashes since the last was posted here they are:
On Mon 4/18/2011 1:09:47 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\040111-20841-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0xC2A47)
Bugcheck code: 0xBE (0xFFFFF96000182A47, 0x13A000000C034021, 0xFFFFF880024FC2A0, 0xB)
Error: ATTEMPTED_WRITE_TO_READONLY_MEMORY
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This is issued if a driver attempts to write to a read-only memory segment.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Mon 4/18/2011 1:09:47 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xBE (0xFFFFF96000182A47, 0x13A000000C034021, 0xFFFFF880024FC2A0, 0xB)
Error: ATTEMPTED_WRITE_TO_READONLY_MEMORY
Bug check description: This is issued if a driver attempts to write to a read-only memory segment.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

Edited by izbo10, 17 April 2011 - 07:23 PM.
posts merged.--ST.

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#2
rshaffer61

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How new are you talking about and is there a warranty still on the system?



Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions
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#3
rshaffer61

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If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#4
izbo10

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thanks I will try this, this weekend will get back to you after that,
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#5
izbo10

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I took out one of the ram sticks last night and since then no blue screens, will be keeping it this way for another couple days and seeing what happens. If it continues this way I guess then the thing to do is test the other ram stick in this slot and see whether its the ram or the slot right?
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#6
rshaffer61

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Hmm sounds like a memory issue. If no BSOD's then the next step would be to test the one memory module by itself and see if it BSOD's then. If so it would be a safe bet that is your problem.
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#7
izbo10

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ok if all goes good up till weds or thurs i will put the other memory in this same slot and see what happens.Ive had a day or 2 streaks without blue screens since it started so i want to be sure, though they have gotten more consistent over time so im hoping this means im good, at least knowing what the problem is. Thanks.
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#8
izbo10

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final analysis, bad slot for the ram, both ram sticks work in the one slot, the other slot both sticks crash.
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#9
rshaffer61

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That would have been the next option to explore. Good detective work on your side. :)
Looks like a new mobo is in your future for sure. Maybe even a new cpu and memory depending on your cpu and memory. :unsure:
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#10
izbo10

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Thanks for the help.
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#11
rshaffer61

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If you need assistance in finding a Mobo that will work with your present cpu and memory let me know.
If you are looking to upgrade I can also help with some suggestions there. :)
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